2004 GMC YUKON DENALI phone

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-5
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Records.....................................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to General Motors.....7-11
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
®lling out a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
GMC, the letter should be addressed to GMC's
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
Fax Number: 313-381-0022
From Puerto Rico
1-800-496-9992 (English)1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle's eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt)
As the proud owner of a new GMC vehicle, you are
automatically enrolled in the GMC Roadside Assistance
program. This value-added service is intended to
provide you with peace of mind as you drive in the city
or travel the open road. GMC's Roadside Assistance
toll-free number is staffed by courteous and capable
Roadside Assistance Representatives who are available
24 hours a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
·Fuel Delivery:Delivery of enough fuel ($5
maximum) for the customer to get to the nearest
service station.
·Lock-out Service (identi®cation required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles.
7-5

·Emergency Tow:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
·Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
·Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
·Dealer Locator Service
·Trip Routing:Your Roadside Assistance
Representative can provide you with speci®c
information regarding this feature.
·Trip Interruption Expense Bene®ts:Your
Roadside Assistance Representative can provide
you with speci®c information regarding this feature.
In many instances, mechanical failures are covered
under GMC's Bumper-to-Bumper warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
·Your name, home address, and home telephone
number
·Telephone number of your location
·Location of the vehicle
·Model, year, color, and license plate number
·Mileage, Vehicle Identi®cation Number, and delivery
date of the vehicle
·Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. GMC Roadside Assistance: 1-800-462-8782, text
telephone (TTY) users, call 1-888-889-2438.
GMC reserves the right to limit services or
reimbursement to an owner or driver when, in GMC's
judgement, the claims become excessive in frequency or
type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without noti®cation.
7-6

Cleaning Fabric/Carpet....................................5-93
Cleaning Glass Surfaces..................................5-95
Cleaning Interior Plastic Components.................5-94
Cleaning Leather............................................5-94
Cleaning the Mirror.........................................2-34
Cleaning the Speaker Covers...........................5-95
Cleaning the Top of the Instrument Panel...........5-94
Cleaning the Windshield, Backglass and Wiper
Blades.......................................................5-98
Cleaning Tires................................................5-99
Cleaning Vinyl................................................5-94
Cleaning Wood Panels....................................5-94
Climate Control System
Climate Controls Personalization....................3-29
Dual Automatic............................................3-20
Outlet Adjustment........................................3-26
Rear..........................................................3-27
Compass Calibration.......................................2-34
Compass Variance..........................................2-33
Content Theft-Deterrent....................................2-16
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-45
Coolant
Engine Temperature Gage............................3-38
Heater, Engine............................................2-21
Surge Tank Pressure Cap.............................5-25
Cooling System..............................................5-28
Cruise Control................................................3-11
Cruise Control Light........................................3-44
Cupholder(s)..................................................2-43Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-16
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-25
Delayed Locking............................................... 2-9
Doing Your Own Service Work........................... 5-3
Dome Lamps.................................................3-17
Door
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
4

G
Gage
Engine Coolant Temperature.........................3-38
Fuel..........................................................3-45
Oil Pressure...............................................3-43
Speedometer..............................................3-32
Tachometer.................................................3-32
Transmission Temperature.............................3-39
Voltmeter Gage...........................................3-36
Garage Door Opener.......................................2-39
Gasoline
Octane........................................................ 5-4
Speci®cations............................................... 5-5
Gate Operator and Canadian Programming........2-42
Getting Familiar with Off-Road Driving................4-18
Glove Box.....................................................2-43
GM Mobility Program for Persons with
Disabilities.................................................... 7-5
H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-6
Headlamp High/Low-Beam Changer.................... 3-8
Headlamps....................................................5-48
Bulb Replacement.......................................5-48
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-49
Halogen Bulbs............................................5-48Headphones...................................................3-87
Heated Seats................................................... 1-4
Heating.........................................................3-24
Highway Hypnosis...........................................4-35
Hill and Mountain Roads..................................4-35
Hitches..........................................................4-56
HomeLink
žTransmitter....................................2-39
HomeLinkžTransmitter, Programming................2-40
Hood
Checking Things Under................................5-10
Release.....................................................5-10
Horn............................................................... 3-7
How to Add Coolant to the Coolant Surge Tank......5-30
How to Add Fluid............................................5-22
How to Check........................................5-20, 5-63
How to Check Lubricant...................................5-46
How to Check Power Steering Fluid..................5-34
How to Inspect...............................................5-18
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-30
Hydroplaning..................................................4-31
I
If No Steam Is Coming From Your Engine..........5-27
If Steam Is Coming From Your Engine...............5-26
If the Light is Flashing.....................................3-41
If the Light Is On Steady.................................3-42
If You Are Caught in a Blizzard.........................4-39
7