2004 GMC ENVOY phone

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons
with Disabilities...........................................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and
Event Data Records...................................7-10Reporting Safety Defects................................7-11
Reporting Safety Defects to
the United States Government.....................7-11
Reporting Safety Defects to
the Canadian Government..........................7-11
Reporting Safety Defects
to General Motors.....................................7-11
Service Publications Ordering Information.........7-12
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
lling out a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can nd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
GMC, the letter should be addressed to GMC’s
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
Fax Number: 313-381-0022From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
7-4

All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
7-5

For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number, and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. GMC Roadside Assistance: 1-800-462-8782, text
telephone (TTY) users, call 1-888-889-2438.
GMC reserves the right to limit services or
reimbursement to an owner or driver when, in GMC’s
judgement, the claims become excessive in frequency or
type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
GMC has always exemplied quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
7-7

Climate Control System
Climate Controls Personalization....................3-31
Dual..........................................................3-20
Dual Automatic............................................3-24
Rear..........................................................3-28
Compass Calibration.......................................2-36
Compass Operation.........................................2-36
Compass Variance..........................................2-37
Content Theft-Deferrent....................................2-17
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-50
Coolant
Engine Temperature Gage............................3-39
Heater, Engine............................................2-23
Cooling System..............................................5-30
Cruise Control................................................3-12
Cruise Control Light........................................3-46
CURB VIEW ACTIVATED.................................3-62
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons
with Disabilities.......................................... 7-5
Reporting Safety Defects to General Motors....7-11Customer Assistance Information (cont.)
Reporting Safety Defects to
the Canadian Government.........................7-11
Reporting Safety Defects to
the United States Government...................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps (DRL).........................3-16
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-22, 3-26
Delayed Locking............................................... 2-9
Dinghy Towing................................................4-45
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-47
Dome Lamp Override......................................3-18
Dome Lamps.................................................3-18
Door
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
4

Fuel (cont.)
Filling a Portable Fuel Container..................... 5-9
Filling Your Tank........................................... 5-7
Fuels in Foreign Countries.............................. 5-6
Gage.........................................................3-48
Gasoline Octane........................................... 5-4
Gasoline Specications.................................. 5-5
Low Warning Light.......................................3-49
Fuel Information..............................................3-52
FUEL LEVEL LOW.........................................3-61
Fuses
Fuses and Circuit Breakers.........................5-101
Windshield Wiper.......................................5-101
G
Gage
Check Gages Warning Light..........................3-47
Engine Coolant Temperature.........................3-39
Fuel..........................................................3-48
Oil Pressure...............................................3-44
Speedometer..............................................3-34
Tachometer.................................................3-35
Voltmeter Gage...........................................3-37
Garage Door Opener.......................................2-41
Gasoline
Octane........................................................ 5-4
Specications............................................... 5-5Gate Ajar Light...............................................3-48
Gate Operator and Canadian Programming........2-44
Getting Familiar with Off-Road Driving................4-18
Glove Box.....................................................2-45
GM Mobility Program for Persons with
Disabilities.................................................... 7-5
H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-5
Headlamp High/Low-Beam Changer.................... 3-9
Headlamp Washer..........................................3-11
Headlamps....................................................5-52
Bulb Replacement.......................................5-52
Electrical System.......................................5-100
Front Turn Signal and Sidemarker Lamps.......5-52
Halogen Bulbs............................................5-52
Headphones.................................................3-110
Heated Seats................................................... 1-3
Highway Hypnosis...........................................4-36
Hill and Mountain Roads..................................4-36
Hitches..........................................................4-59
HomeLink
®Transmitter....................................2-41
HomeLink®Transmitter, Programming................2-42
Hood
Checking Things Under................................5-10
Release.....................................................5-10
7