2004 GMC ENVOY service

Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle off
for service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GMC helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle ride to a destination up to
10 miles from the dealership.
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (ve day maximum) may be
available. Claim amounts should reect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle you
obrtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $30.00 a
day and must be supported by receipts. This requires that
you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You
are responsible for fuel usage charges and may also be
responsible for taxes, levies, usage fees, excessive
mileage or rental usage beyond the completion of the
repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but
itis notpart of the New Vehicle Limited Warranty.
A separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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Vehicle Data Collection and Event
Data Records
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash or near crash
event by computer systems commonly called event data
recorders (EDR).
In a crash or near crash event, computer systems, such
as the Airbag Sensing and Diagnostic Module (SDM) in
your vehicle may record information about the condition
of the vehicle and how it was operated, such as engine
speed, brake applications, throttle position, vehicle
speed, seat belt usage, airbag readiness, airbag
performance data, and the severity of a collision. This
information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other thanwith the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar, please check
the OnStar subscription service agreement or manual for
information on its operations and data collection.
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Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
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Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Climate Control System
Climate Controls Personalization....................3-31
Dual..........................................................3-20
Dual Automatic............................................3-24
Rear..........................................................3-28
Compass Calibration.......................................2-36
Compass Operation.........................................2-36
Compass Variance..........................................2-37
Content Theft-Deferrent....................................2-17
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-50
Coolant
Engine Temperature Gage............................3-39
Heater, Engine............................................2-23
Cooling System..............................................5-30
Cruise Control................................................3-12
Cruise Control Light........................................3-46
CURB VIEW ACTIVATED.................................3-62
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons
with Disabilities.......................................... 7-5
Reporting Safety Defects to General Motors....7-11Customer Assistance Information (cont.)
Reporting Safety Defects to
the Canadian Government.........................7-11
Reporting Safety Defects to
the United States Government...................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps (DRL).........................3-16
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-22, 3-26
Delayed Locking............................................... 2-9
Dinghy Towing................................................4-45
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-47
Dome Lamp Override......................................3-18
Dome Lamps.................................................3-18
Door
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
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Driver
Position, Safety Belt.....................................1-14
DRIVER DOOR AJAR.....................................3-61
Driver Information Center (DIC).........................3-50
DIC Operation and Displays..........................3-50
DIC Warnings and Messages........................3-59
Driving
At Night.....................................................4-28
City...........................................................4-33
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-34
Hill and Mountain Roads..............................4-36
In Rain and on Wet Roads...........................4-30
Winter........................................................4-38
Driving Across an Incline..................................4-24
Driving Downhill..............................................4-23
Driving in Mud, Sand, Snow or Ice....................4-26
Driving in Water..............................................4-27
Driving On Grades..........................................4-63
Driving on Off-Road Hills.................................4-19
Driving on Snow or Ice....................................4-39
Driving Through Deep Standing Water...............4-32
Driving Through Flowing Water.........................4-32
Driving Uphill..................................................4-20
Driving with a Trailer.......................................4-61Dual Automatic Climate Control System.............3-24
Dual Climate Control System............................3-20
DVD
Cleaning the Video Screen..........................3-119
Distortion..................................................3-117
Rear Seat Entertainment System..................3-104
DVD Player..................................................3-104
E
Electrical System
Add-On Equipment.....................................5-100
Fuses and Circuit Breakers.........................5-101
Headlamps...............................................5-100
Power Windows and Other Power Options....5-101
Windshield Wiper Fuses.............................5-101
Electronically Controlled Air Suspension System....4-53
Emergency Release for Opening Liftgate............2-14
Emissions Inspection and
Maintenance Programs.................................3-43
Engine
Air Cleaner/Filter.........................................5-21
Battery.......................................................5-42
Change Engine Oil Light...............................3-45
Check and Service Engine Soon Light............3-40
Coolant......................................................5-25
5

Leaving Your Vehicle.......................................2-13
Leaving Your Vehicle With the Engine Running . . . 2-32
LEFT REAR DOOR AJAR................................3-62
Liftgate Release..............................................2-14
Liftgate/Liftglass..............................................2-14
Liftglass/Liftgate..............................................2-14
Light
Air Bag Readiness.......................................3-35
Anti-Lock Brake System Warning...................3-39
Brake System Warning.................................3-38
Change Engine Oil......................................3-45
Charging System.........................................3-36
Check Gages Warning.................................3-47
Cruise Control.............................................3-46
Gate Ajar...................................................3-48
Low Fuel Warning.......................................3-49
Malfunction Indicator....................................3-40
Reduced Engine Power................................3-46
Safety Belt Reminder...................................3-35
Security.....................................................3-45
Service Four-Wheel-Drive Warning Light.........3-47
Lighted Visor Vanity Mirror...............................2-17
Listening to a DVD................................3-89, 3-103
Loading Your Vehicle.......................................4-48
Loading Your Vehicle for Off-Road Driving..........4-16
Locking Rear Axle...........................................4-10
Lockout Protection..........................................2-13Locks
Delayed Locking........................................... 2-9
Door........................................................... 2-8
Leaving Your Vehicle....................................2-13
Lockout Protection.......................................2-13
Power Door.................................................. 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
Loss of Control...............................................4-13
Low Fuel Warning Light...................................3-49
Luggage Carrier..............................................2-47
Lumbar
Power Controls............................................. 1-2
M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month.................................. 6-9
At Least Once a Year..................................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-14
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