from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
2004 Taurus(tau)
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USA English(fus)
Customer Assistance
166
•The vehicle may need to be driven 16 km (10 miles) or more to
relearn the idle and fuel trim strategy.
•If you do not allow the engine to relearn its idle trim, the idle
quality of your vehicle may be adversely affected until the idle
trim is eventually relearned.
If the battery has been disconnected or a new battery has been installed,
the clock and radio settings must be reset once the battery is
reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36°C (-34°F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the“cold full”of“cold fill range”level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36°C (-34°F).
•Boiling protection up to 129°C (265°F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
2004 Taurus(tau)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
187
the tread is worn down to 4mm (1/16th of an inch). When you see these
“wear bars”, the tire is worn out and should be replaced.
Inspect your tires frequently for any of the following conditions and
replace them if one or more of the following conditions exist:
•Fabric showing through the tire rubber
•Bulges in the tread or sidewalls
•Cracks or cuts on the sidewalls
•Cracks in the tread groove
•Impact damage resulting from use
•Separation in the tread
•Separation in the sidewall
•Severe abrasion on the sidewall
If your vehicle has a leak in the exhaust system, a road tire or the spare
tire may be exposed to hot exhaust temperatures requiring the tire to be
replaced.
Safety practices
Driving habits have a great deal to do with your tire mileage and safety.
•Observe posted speed limits
•Avoid fast starts, stops and turns
•Avoid potholes and objects on the road
•Do not run over curbs or hit the tire against a curb when parking
If you vehicle is stuck in snow, mud, sand, etc.,do notrapidly spin the
tires; spinning the tires can tear the tire and cause an explosion. A tire
can explode in as little as three to five seconds.
Tire explosions can cause death, personal injury or property
damage. Do not allow anyone to stand near, or directly ahead or
behind the spinning tire.
Never spin the tires in excess of the 55 km/h (35 mph) point
indicated on the speedometer.
2004 Taurus(tau)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
218
Engine oil ..................................182
checking and adding ..............182
dipstick ....................................182
filter, specifications ........184, 220
recommendations ...................184
refill capacities ........................221
specifications ..................222, 224
Exhaust fumes ..........................126
F
Flexible Fuel Vehicle (FFV) ....191
Floor mats ...................................63
Fluid capacities .........................221
Fuel ............................................191
calculating fuel
economy ............................55, 197
cap ...........................................194
capacity ...................................221
choosing the right fuel ...........195
comparisons with EPA fuel
economy estimates .................200
detergent in fuel .....................197
filling your vehicle with
fuel ...........................191, 194, 197
filter, specifications ........197, 220
fuel pump shut-off switch .....143
improving fuel economy ........197
octane rating ...................195, 224
quality ......................................196
running out of fuel .................197
safety information relating to
automotive fuels .....................191
Fuel - flex fuel vehicle
(FFV) .................................191, 195
Fuses ..................................145–146
G
Gas cap (see Fuel cap) ............194Gas mileage
(see Fuel economy) .................197
Gauges .........................................13
H
Hazard flashers .........................143
Headlamps ...................................29
aiming ........................................30
autolamp system .......................29
bulb specifications ....................34
daytime running lights .............29
flash to pass ..............................30
high beam .................................30
replacing bulbs .........................35
turning on and off ....................29
Heating
heating and air conditioning
system .................................24–25
Hood ..........................................178
I
Ignition ...............................122, 224
Infant seats
(see Safety seats) .....................113
Inspection/maintenance (I/M)
testing ........................................202
Instrument panel
cleaning ...................................174
cluster ........................................10
lighting up panel and
interior .......................................30
J
Jack ............................................151
positioning ...............................151
storage .....................................151
Jump-starting your vehicle ......156
2004 Taurus(tau)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
234