2004 FORD RANGER phone

Turning off speed control
There are two ways to turn off the
speed control:
•Press the speed control OFF
control.
• Turn OFF the ignition.
Note: When you turn off the speed
control or the ignition, your speed
control set speed memory is erased.
CENTER CONSOLE (IF EQUIPPED)
Your vehicle may be equipped with a
variety of console features. These
include:
• Utility compartment with
cassette/compact disc storage
• Cupholders
• Coin holder slots
• Flip up armrest
Use only soft cups in the cupholder. Hard objects can injure you
in a collision.
Cell phone use
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others ’safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Driver Controls
50

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could provide,
after following the steps described above, contact the Ford Customer
Relationship Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
• The name of the dealer and the city where the dealership is located
• The year and make of your vehicle
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state ’s warranty laws. Ford is also
allowed a final repair attempt in some states.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Customer Assistance
158

Board membership
The Board consists of:
•Three consumer representatives
• A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
• The file number assigned to your application.
• The toll-free phone number of the DSB ’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
• Legible copies of all documents and maintenance or repair orders
relevant to the case.
• The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
• The date of repair(s) and mileage at the time of occurrence(s).
• The current mileage.
• The name of the dealer(s) who sold or serviced the vehicle.
• A brief description of your unresolved concern.
• A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
• The names (if known) of all the people you contacted at the
dealership(s).
• A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Customer Assistance
161

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086 –5120
1 –800 –428 –3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Customer Assistance
162

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner ’s guide
French Owner ’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Customer Assistance
164

Splash guards
Step bars
Tonneau covers
Truck caps
Wheels
Interior style
Cell phone holders
Consoles
Electrochromatic compass/temperature interior mirrors
Floor mats
Interior trim kits
Leather wrapped steering wheels
Scuff plates
Speed control
Lifestyle
Bedliners and bedmats
Bed tents
Bike racks
Cargo organization and management
Diamond plate accessories
Engine block heaters and blankets
Rear seat entertainment systems
Toolboxes
Towing mirrors
TracRac and accessories
Trailer hitches, wiring harnesses and accessories
2004 Ranger(ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Accessories
237

Peace of mind
Airbag anti-theft locks
First aid and safety kits
Full vehicle covers
Locking gas cap
Navigation systems
Remote start
Vehicle security systems
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your dealer for specific weight
information.
• The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems —such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
• Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Accessories
238

A
Air bag supplemental restraint
system ..........................................74and child safety seats ..............76
description ................................74
disposal ......................................79
driver air bag ............................77
indicator light ...........................78
operation ...................................77
passenger air bag .....................77
passenger deactivation
switch ........................................79
Air cleaner filter .......210 –211, 224
Ambulance packages ....................7
Antifreeze
(see Engine coolant) ................188
Anti-lock brake system
(see Brakes) ..............................101
Audio system
(see Radio) ..........16, 18, 21, 25, 28
Automatic transmission ............103 driving an automatic
overdrive .................................104
fluid, refill capacities ..............225
fluid, specification ..................231
Auxiliary power point .................46
Axle lubricant specifications ..228, 231
refill capacities ........................225
traction lok ..............................102
B
Battery .......................................185 acid, treating emergencies .....185
jumping a disabled battery ....151
maintenance-free ....................185
replacement, specifications ...224
servicing ..................................185 Bed extender ..............................51
BeltMinder ...................................69
Brakes ........................................100
anti-lock ...................................101
anti-lock brake system (ABS)
warning light ...........................101
fluid, checking and adding ....206
fluid, refill capacities ..............225
fluid, specifications .........228, 231
lubricant specifications ..228, 231
parking ....................................101
shift interlock ..........................103
Bulbs ............................................40
C
Calculating load ........................121
Capacities for refilling fluids ....225
Cargo area shade ........................51
Cargo net .....................................51
Cell phone use ............................50
Certification Label ....................233
Changing a tire .........................144
Child safety restraints ................84 child safety belts ......................84
Child safety seats ........................87 attaching with tether straps ....91
in front seat ..............................88
in rear seat ................................88
Cleaning your vehicle engine compartment ..............168
instrument panel ....................171
interior .....................................171
plastic parts ............................170
safety belts ..............................171
washing ....................................167
waxing .....................................167
wheels ......................................168
2004 Ranger (ran)
Owners Guide (post-2002-fmt)
USA English (fus)
Index
Index
239