2004 FORD MUSTANG maintenance

•The name of the dealer and the city where the
dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify
Ford in writing before pursuing remedies under your
state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides
the following:
•Benefits during the warranty period depending on
the plan you purchase (such as: reimbursement
for rentals; coverage for certain maintenance and
wear items).
•Protection against covered repair costs after your
Bumper-to-Bumper Warranty expires.
You may purchase Ford ESP from any participating
Ford and Lincoln Mercury and Ford of Canada
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•sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential
expenses unless a service or product concern is
being reviewed
•items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states eligibility is
dependent upon the customer’s possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. The dealership Board member is chosen from
Ford and Lincoln Mercury dealership management,
recognized for their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
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address provided on the application form. Some
states will require you to use certified mail, with
return receipt requested.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s
independent administrator.
Your dealership and a Ford Motor Company
representative will then be asked to submit
statements.
To properly review your case, the Board needs the
following information:
•Legible copies of all documents and maintenance
or repair orders relevant to the case.
•The year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license.
•The date of repair(s) and mileage at the time of
occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced
the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the
dealer(s) and Ford Motor Company.
•The names (if known) of all the people you
contacted at the dealership(s).
•A description of the action you expect to resolve
your concern.
You will receive a letter of explanation if your
application does not qualify for Board review.
Oral presentations
If you would like to make an oral presentation,
indicate YES to question 6 on the application. While
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SERVICE RECOMMENDATIONS
To help you service your vehicle:
•We highlight do-it-yourself items in the engine
compartment for easy location.
•We provide a scheduled maintenance guide which
makes tracking routine service easy.
If your vehicle requires professional service, your
dealership can provide the necessary parts and
service. Check yourWarranty Guide/Owner
Information Guideto find out which parts and
services are covered.
Use only recommended fuels, lubricants, fluids and
service parts conforming to specifications. Motorcraft
parts are designed and built to provide the best
performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR
VEHICLE
•Do not work on a hot engine.
•
Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running
in an enclosed space, unless you are sure you
have enough ventilation.
•Keep all open flames and other burning
(cigarettes) material away from the battery and
all fuel related parts.
Working with the engine off
•Automatic transmission:
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
•Manual transmission:
1. Set the parking brake, depress the clutch and
place the gearshift in 1 (First).
2. Turn off the engine and remove the key.
3. Block the wheels.
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Working with the engine on
•Automatic transmission:
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
•Manual transmission:
1. Set the parking brake, depress the clutch and
place the gearshift in N (Neutral).
2. Block the wheels.
Note:Do not start your engine with the air cleaner
removed and do not remove it while the engine is
running.
OPENING THE HOOD
1. Inside the vehicle,
pull the hood release
handle located under
the bottom left corner
of the instrument
panel.
2. Go to the front of the vehicle and release the
auxiliary latch that is located under the front center
of the hood.
HOOD
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3. Lift the hood and secure it with the prop rod.
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IDENTIFYING COMPONENTS IN THE ENGINE
COMPARTMENT
OHV V6 engine
1. Engine oil filler cap
2. Engine oil dipstick
3. Brake fluid reservoir
4. Power distribution box
5. Windshield washer fluid reservoir
6. Battery
7. Power steering fluid reservoir
8. Engine coolant reservoir
9. Air filter assembly
10. Automatic transmission fluid dipstick (if
equipped)
6
1023
4
5
789
1
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4.6L SOHC V8 engine
1. Engine oil dipstick
2. Brake fluid reservoir
3. Power distribution box
4. Windshield washer fluid reservoir
5. Battery
6. Engine coolant reservoir
7. Power steering fluid reservoir
8. Engine oil filler cap
9. Air filter assembly
10. Automatic transmission fluid dipstick (if
equipped)
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