2004 FORD FREESTAR length

Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
2004 Windstar(win)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
215

VEHICLE DIMENSIONS
Vehicle dimensions Wagon mm (in) Van mm (in)
(1) Overall length 5105 (201.0) 5105 (201.0)
(2) Overall width 1945 (76.6) 1945 (76.6)
(3) Overall height 1741 (68.5)
11742 (68.6)2
(4) Wheelbase 3069 (120.8) 3069 (120.8)
(5) Track - Front 1644 (64.7) 1644 (64.7)
(5) Track - Rear 1595 (62.8) 1595 (62.8)
1Equipped with P225/60R16 tires.
2Equipped with P235/60R16 tires.
2004 Windstar(win)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
267

FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford or Ford of Canada dealer.
These quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Ford’s rigorous
engineering and safety specifications. Ford Motor Company will repair or
replace any properly dealer-installed Ford accessory found to be
defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessory. The accessory will be warranted for whichever provides you
the greatest benefit:
•12 months or 20,000 km (12,000 miles) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle’s Limited Warranty — 3 years or 60,000 km (36,000
miles) (whichever occurs first). Contact your dealer for details and a
copy of the warranty.
Not all accessories are available for all models.
The following is a list of several Ford Genuine Accessory products for
your vehicle. Not all accessories are available for all models. For a
complete listing of the accessories that are available for your vehicle,
please contact your dealer or visit our online store at:
www.fordaccessoriesstore.com.
Exterior style
Bug shields
Deflectors
Front end covers
Headlamps, fog lights and Daytime Running Lamps (DRLS)
Splash guards
Interior style
Cell phone holders
Electrochromatic compass/temperature interior mirrors
Floor mats
2004 Windstar(win)
Owners Guide (post-2002-fmt)
USA English(fus)
Accessories
Accessories
272