2004 FORD F250 maintenance

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
2004 F250/350/450/550(f23)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
222

Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
2004 F250/350/450/550(f23)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
223

LEATHER SEATS (IF EQUIPPED, EXCEPT FOR THE KING RANCH
F–250 AND F–350 CREWCAB)
Your leather seating surfaces have a clear, protective coating over the
leather.
For King Ranch F-250 and F-350 CrewCab leather seats, refer to
separate section in this chapter.
•To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl
Cleaner (ZC-11–A). Dry the area with a soft cloth.
•To help maintain its resiliency and color, use the Motorcraft Deluxe
Leather Care Kit (ZC-11–D), available from your authorized dealer.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing of
the clear, protective coating on the seat.
Note:In some instances, color or dye transfer can occur when wet
clothing comes in contact with leather upholstery. If this occurs, the
leather should be cleaned immediately to avoid permanent staining.
LEATHER SEATS FOR THE KING RANCH F-250 AND F-350
CREWCAB ONLY (IF EQUIPPED)
Your vehicle is equipped with seating covered in premium, top-grain
leather which is extremely durable, but still requires special care and
maintenance in order to ensure longevity and comfort.
Regular cleaning and conditioning will maintain the appearance of the
leather. Failure to care for the leather can result in drying out and fading
of the material.
Cleaning
For dirt, use a vacuum cleaner then use a clean, damp cloth or soft brush.
First use a damp cloth then wipe with a dry cloth. Allow the area to dry,
then apply conditioner.
•Clean spills as quickly as possible.
•Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather. For more specific cleaning
information, contact the King Ranch Saddle Shop at 1–800–282–KING
(5464).
•Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
2004 F250/350/450/550(f23)
Owners Guide (post-2002-fmt)
USA English(fus)
Cleaning
233

SERVICE RECOMMENDATIONS
To help you service your vehicle:
•We highlight do-it-yourself items in the engine compartment for easy
location.
•We provide a scheduled maintenance guide which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
the necessary parts and service. Check yourWarranty Guide/Owner
Information Guideto find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning (cigarettes) material away
from the battery and all fuel related parts.
Working with the engine off
•Automatic transmission:
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
•Manual transmission:
1. Set the parking brake, depress the clutch and place the gearshift in 1
(First).
2. Turn off the engine and remove the key.
3. Block the wheels.
2004 F250/350/450/550(f23)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
Maintenance and Specifications
236

Working with the engine on
•Automatic transmission:
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
•Manual transmission:
1. Set the parking brake, depress the clutch and place the gearshift in N
(Neutral).
2. Block the wheels.
Note:Do not start your engine with the air cleaner removed and do not
remove it while the engine is running.
OPENING THE HOOD
1. Inside the vehicle, pull the hood
release handle located under the
bottom left corner of the instrument
panel.
2. Go to the front of the vehicle and
release the auxiliary latch located
under the right center of the hood.
Slide the handle to release the
auxiliary latch.
3. Lift the hood until the lift
cylinders hold it open.
HOOD
2004 F250/350/450/550(f23)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
237

IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
5.4L V8/6.8L V10 gasoline engines
Refer to the6.0 Liter Power Stroke Direct Injection Turbo Diesel
Owner’s Guide Supplementfor diesel engine component locations.
1. Engine oil dipstick
2. Clutch fluid reservoir (manual transmission)
3. Brake fluid reservoir
4. Underhood relay box
5. Power steering fluid reservoir
6. Air filter assembly
7. Engine coolant reservoir
8. Windshield washer fluid reservoir
9. Battery
10. Engine oil filler cap
11. Transmission fluid dipstick (automatic transmission)
2004 F250/350/450/550(f23)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
238

WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specification WSB-M8B16–A2.
Refer toLubricant specifications
in this chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
If you operate your vehicle in temperatures below 40°F (4.5°C),
use washer fluid with antifreeze protection. Failure to use
washer fluid with antifreeze protection in cold weather could result in
impaired windshield vision and increase the risk of injury or accident.
Note:Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling system
components.
ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance guide for the appropriate intervals
for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait a few minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park) (automatic transmission) or 1 (First) (manual transmission).
4. Open the hood. Protect yourself from engine heat.
2004 F250/350/450/550(f23)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
239

5. Locate and carefully remove the
engine oil level indicator (dipstick).
6. Wipe the indicator clean. Insert the indicator fully, then remove it
again.
•If the oil level isbetween the MIN and MAX marks,the oil level is
acceptable.DO NOT ADD OIL.
•If the oil level is below the MIN
mark, add enough oil to raise the
level within the MIN-MAX range.
•Oil levels above the MAX mark may cause engine damage. Some oil
must be removed from the engine by a service technician.
7. Put the indicator back in and ensure it is fully seated.
Adding engine oil
1. Check the engine oil. For instructions, refer toChecking the engine
oilin this chapter.
2. If the engine oil level is not within the normal range, add only certified
engine oil of the recommended viscosity. Remove the engine oil filler cap
and use a funnel to pour the engine oil into the opening.
2004 F250/350/450/550(f23)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
240