2004 FORD EXCURSION ECU

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse Panel
Description
1 15A* Adjustable pedals
2 20A* Power point - floor console
3 20A* Power point – 3rd row
4 20A* Power point - instrument panel
5 20A* Power point - right rear quarter
6 20A* Trailer tow turn/stop relay
7 30A* High beam headlamps / Flash to pass
8 — Not used
9 20A* Heated mirrors
10 10A* A/C clutch
11 20A* Radio (main)
12 20A* Cigar lighter / OBD II
13 5A* Power mirrors/switches
14 15A* Daytime running lamps
15 10A* Driver’s seat module memory
16 15A* Rear seat controller
17 15A* Exterior lamps
18 20A* Turn lamps/Brake on-off switch (high)
19 10A* Body security module/4x4 module
20 — Not used
21 25A* Rear wiper motor
22 20A* Engine control
23 20A* Engine control
24 15A* Air suspension
25 10A* 4-Wheel Anti-Lock Brake System
(4WABS) module
26 10A* Airbags
27 15A* Ignition switch Run feed
28 10A* EATC module module/Front blower relay
coil
29 10A* Customer access
Roadside Emergencies
190

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse Panel
Description
30 15A* Highbeam headlamps
31 15A* Clutch interlock switch
32 5A* Radio (start)
33 15A* Front wiper
34 10A* Brake on-off switch
35 10A* Instrument cluster
36 10A* PCM Keep-Alive
37 15A* Horn
38 20A* Trailer tow park lamps and backup lamps
39 — Not used
40 20A* Fuel pump
41 10A* Instrument cluster
42 15A* Delayed accessory
43 10A* Fog lamps
44 10A* PATS module, transceiver
45 10A* Ignition switch Run/ Start feed
46 10A* Left-hand lowbeam
47 10A* Right-hand lowbeam
48 10A* Rear wiper motor
101 30A** Trailer tow electric brake
102 30A** Door locks/Body security module
103 50A** Ignition switch
104 40A** Heated backlite
105 30A** Injector driver module
106 30A** Front wiper main
107 40A** Front blower motor
108 40A** Auxiliary blower motor
109 30A** Heated seats
110 50A** Ignition switch
111 30A** 4WD/Shift on the fly
112 30A** Left-hand power seats
Roadside Emergencies
191

11. Lower the wheel by turning the jack handle counterclockwise.
12. Remove the jack and fully
tighten the lug nuts in the order
shown.
13. Stow the the flat tire, jack, jack
handle and lug wrench. Make sure
the jack is securely fastened so it
does not rattle when driving.
14. Unblock the wheels.
Retighten the lug nuts to the
specified torque at 800 km (500
miles) after any wheel disturbance
(rotation, flat tire, wheel removal, etc.).
Bolt size Wheel lug nut torque*
Nm Lb-ft
M14 x 2.0 200-225 150-165
*
Torque specifications are for nut and bolt threads free of dirt and rust.
All 2 piece flat wheel nuts, apply a light machine oil between the flat
washer and the nut. Use only Ford recommended replacement fasteners.
JUMP STARTING YOUR VEHICLE
The gases around the battery can explode if exposed to flames,
sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes, and
clothing, if contacted.
Do not attempt to push-start your vehicle. Automatic
transmissions do not have push-start capability; also, the
catalytic converter may become damaged.
Preparing your vehicle
When the battery is disconnected or a new battery is installed, the
transmission must relearn its shift strategy. As a result, the transmission
may have firm and/or soft shifts. This operation is considered normal and
will not affect function or durability of the transmission. Over time, the
adaptive learning process will fully update transmission operation.
1
3 4
27 6
5 8
Roadside Emergencies
197

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Customer Assistance
204

Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
Customer Assistance
205

Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
Customer Assistance
209

California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership of
a new vehicle or the first 29 000 km (18 000 miles), whichever occurs first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Customer Assistance
212

SERVICE RECOMMENDATIONS
To help you service your vehicle:
•We highlight do-it-yourself items in the engine compartment for easy
location.
•We provide a scheduled maintenance guide which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
the necessary parts and service. Check yourWarranty Guideto find out
which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
Be especially careful when inspecting or servicing your vehicle.
•Do not work on a hot engine.
•When the engine is running, keep loose clothing, jewelry or long hair
away from moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all lit cigarettes, open flames and other lit material away from
the battery and all fuel related parts.
If you disconnect the battery, the engine must “relearn” its idle
conditions before your vehicle will drive properly, as explained in the
Batterysection in this chapter.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Maintenance and Specifications
219