2004 FORD EXCURSION change

How your vehicle differs from other vehicles
Truck and utility vehicles can differ from some other vehicles. Your
vehicle may be higher to allow it to travel over rough terrain without
getting hung up or damaging underbody components.
The differences that make your vehicle so versatile also make it handle
differently than an ordinary passenger car.
Maintain steering wheel control at all times, especially in rough terrain.
Since sudden changes in terrain can result in abrupt steering wheel
motion, make sure you grip the steering wheel from the outside. Do not
grip the spokes.
Drive cautiously to avoid vehicle damage from concealed objects such as
rocks and stumps.
You should either know the terrain or examine maps of the area before
driving. Map out your route before driving in the area. To maintain
steering and braking control of your vehicle, you must have all four
wheels on the ground and they must be rolling, not sliding or spinning.
Basic operating principles
•
Do not use 4WD on dry, hard surfaced roads. Doing so will produce
excessive noise, increase tire wear and may damage drive components.
4WD modes are only intended for consistently slippery or loose surfaces.
•Drive slower in strong crosswinds which can affect the normal steering
characteristics of your vehicle.
•Be extremely careful when driving on pavement made slippery by
loose sand, water, gravel, snow or ice.
If your vehicle goes off the edge of the pavement
•If your vehicle goes off the edge of the pavement, slow down, but
avoid severe brake application, Ease the vehicle back onto the
pavement only after reducing your speed. Do not turn the steering
wheel too sharply while returning to the road surface.
•It may be safer to stay on the apron or shoulder of the road and slow
down gradually before returning to the pavement. You may lose
control if you do not slow down or if you turn the steering wheel too
sharply or abruptly.
•It often may be less risky to strike small inanimate objects, such as
highway reflectors, with minor damage to your vehicle rather than
attempt a sudden return to the pavement which could cause the
vehicle to slide sideways out of control or roll over. Remember, your
safety and the safety of others should be your primary concern.
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If your vehicle gets stuck
If your vehicle gets stuck in mud or snow it may be rocked out by
shifting between forward and reverse gears, stopping between shifts, in a
steady pattern. Press lightly on the accelerator in each gear.
Do not rock the vehicle if the engine is not at normal operating
temperature or damage to the transmission may occur.
Do not rock the vehicle for more than a few minutes or damage
to the transmission and tires may occur or the engine may
overheat.
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Do not spin the wheels at over 56 km/h (35 mph). The tires may
fail and injure a passenger or bystander.
Refer toTransmission temperature gaugein theInstrument cluster
chapter for transmission fluid temperature information.
Emergency maneuvers
•In an unavoidable emergency situation where a sudden sharp turn
must be made, remember to avoid “over-driving” your vehicle, i.e.,
turn the steering wheel only as rapidly and as far as required to avoid
the emergency. Excessive steering will result in less vehicle control,
not more. Additionally, smooth variations of the accelerator and/or
brake pedal pressure should be utilized if changes in vehicle speed are
called for. Avoid abrupt steering, acceleration or braking. Use all
available road surface to return the vehicle to a safe direction of
travel.
•In the event of an emergency stop, avoid skidding the tires and do not
attempt any sharp steering wheel movements.
•If the vehicle goes from one type of surface to another (i.e., from
concrete to gravel) there will be a change in the way the vehicle
responds to a maneuver (steering, acceleration or braking). Again,
avoid these abrupt inputs.
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Mud and water
If you must drive through high
water, drive slowly. Traction or
brake capability may be limited.
When driving through water,
determine the depth; avoid water
higher than the bottom of the hubs
(if possible) and proceed slowly. If
the ignition system gets wet, the vehicle may stall.
Once through water, always try the brakes. Wet brakes do not stop the
vehicle as effectively as dry brakes. Drying can be improved by moving
your vehicle slowly while applying light pressure on the brake pedal.
Be cautious of sudden changes in vehicle speed or direction when you
are driving in mud. Even 4WD vehicles can lose traction in slick mud. As
when you are driving over sand, apply the accelerator slowly and avoid
spinning your wheels. If the vehicle does slide, steer in the direction of
the slide until you regain control of the vehicle.
If the transmission, transfer case or front axle are submerged in water,
their fluids should be checked and changed, if necessary.
Driving through deep water may damage the transmission.
Refer toTransmission temperature gaugein theInstrument cluster
chapter for transmission fluid temperature information.
If the front or rear axle is submerged in water, the axle lubricant should
be replaced.
After driving through mud, clean off residue stuck to rotating driveshafts
and tires. Excess mud stuck on tires and rotating driveshafts causes an
imbalance that could damage drive components.
“Tread Lightly” is an educational
program designed to increase public
awareness of land-use regulations
and responsibilities in our nations
wilderness areas. Ford Motor
Company joins the U.S. Forest Service and the Bureau of Land
Management in encouraging you to help preserve our national forest and
other public and private lands by “treading lightly.”
Driving on hilly or sloping terrain
Although natural obstacles may make it necessary to travel diagonally up
or down a hill or steep incline, you should always try to drive straight up
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Should you start to slide while driving on snowy or icy roads, turn the
steering wheel in the direction of the slide until you regain control.
Avoid sudden applications of power and quick changes of direction on
snow and ice. Apply the accelerator slowly and steadily when starting
from a full stop.
Avoid sudden braking as well. Although a 4WD vehicle may accelerate
better than a two-wheel drive vehicle in snow and ice, it won’t stop any
faster, because as in other vehicles, braking occurs at all four wheels. Do
not become overconfident as to road conditions.
Make sure you allow sufficient distance between you and other vehicles
for stopping as well as drive slower than usual and consider using one of
the lower gears. In emergency stopping situations, avoid locking of the
wheels. Use a “squeeze” technique, push on the brake pedal with a
steadily increasing force which allows the wheels to brake yet continue
to roll so that you may steer in the direction you want to travel. If you
lock the wheels, release the brake pedal and repeat the squeeze
technique. If your vehicle is equipped with a Four Wheel Anti-Lock
Brake System (ABS), apply the brake steadily. Do not “pump” the
brakes. Refer to theBrakessection of this chapter for additional
information on the operation of the anti-lock brake system.
Never drive with chains on the front tires of 4WD vehicles without also
putting them on the rear tires. This could cause the rear to slide and
swing around during braking.
Tires, Replacement Requirements
Do not use a size and type of tire and wheel other than that
originally provided by Ford Motor Company because it can affect
the safety and performance of your vehicle, which could lead to loss of
vehicle control or roll over and serious injury.
Make sure all tires and wheels on the vehicle are of the same size, type,
tread design, brand and load-carrying capacity. If you have questions
regarding tire replacement, see an authorized Ford or Lincoln/Mercury
dealer.
If you nevertheless decide to equip your 4WD for off-road use with tires
larger than what Ford Motor Company recommends, you should not use
these tires for highway driving.
If you use any tire/wheel combination not recommended by Ford Motor
Company, it may adversely affect vehicle handling and could cause
steering, suspension, axle or transfer case failure.
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Location of the spare tire and tools
The spare tire and tools for your vehicle are stowed in the following
locations:
Tool Location
Spare tire Mounted on the left rear quarter
panel in the cargo area
Jack In the right rear cargo area
stowage bin.
Jack handle and lug wrench On top of the radiator support in
the engine compartment
Tire change procedure
To prevent the vehicle from moving when you change a tire, be
sure the parking brake is set, then block (in both directions) the
wheel that is diagonally opposite (other side and end of the vehicle) to
the tire being changed.
If the vehicle slips off the jack, you or someone else could be
seriously injured.
1. Park on a level surface, activate
hazard flashers and set the parking
brake.
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2. Turn engine OFF and block the
diagonally opposite wheel (block not
provided).
3. Remove the jack, jack handle, lug
wrench and spare tire from the
stowage locations.
4. Use the tip of the lug wrench to remove any wheel trim.
5. Loosen each wheel lug nut
one-half turn counterclockwise but
do not remove them until the wheel
is raised off the ground.
When one of the rear
wheels is off the ground,
the transmission alone will not
prevent the vehicle from moving
or slipping off the jack, even if the
transmission is in P (Park)
(automatic transmission). To
prevent the vehicle from moving
when you change the tire, be sure
that the parking brake is set and
the diagonally opposite wheel is
blocked.
6. Insert the hooked end of the jack
handle into the jack and use the
handle to slide the jack under the
vehicle.
7. Position the jack according to the
following guides:
Roadside Emergencies
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In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
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The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
Customer Assistance
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