2004 FORD ESCAPE Motor

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
22 15A Not used
23 20A Horn relay
24 15A Stoplamps, High mounted
stoplamp, Trailer stoplamp, ABS
unit, ASC unit (Brake Pedal
Position Switch), PCM, Shift
solenoid
25 30A Power window motors
26 30A Power door lock motors, GEM
(door lock relay coil), Power seat,
4WD relay
27 10A GEM, Audio, Cluster, Interior
lamp, Map lamp, Cargo lamp,
Datalink connector
ACC — Accessory relay
Power distribution box
The power distribution box is
located in the engine compartment.
The power distribution box contains
high-current fuses that protect your
vehicle’s main electrical systems
from overloads.
Always disconnect the battery before servicing high current
fuses.
To reduce risk of electrical shock, always replace the cover to
the Power Distribution Box before reconnecting the battery or
refilling fluid reservoirs.
2004 Escape(204)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
155

Fuse/Relay
LocationFuse Amp
RatingPower Distribution Box
Description
H/L RELAY
MICRO— Headlamp (high/low, right/left
relay)
HTD SEATS 30A Heated seats (if equipped)
INJ 30A** EEC (VPWR), EVR, MAF, IAC,
Bulkhead, HEGO fuse
MAIN 120A Main
ALT 15A* Alternator/ Regulator
(DRL) 15A* Daytime Running Lamps (DRL)
unit (feed), DRL relay
(DRL2) (HLEV)15A*(DRL2)
10A(HLEV)DRL module, HLEV
PWR 1 15A* Auxiliary power point
FOG 20A* Foglamps, Foglamp indicator
A/C 15A* A/C clutch
(ABS) 25A* Anti-Lock Brake System (ABS)
SOL, EVAC & FILL
PWR 2 15A* Auxiliary power point
IG MAIN 40A** Starter
HTR 40A** Blower motor, Blower motor relay
BTN 1 40A** JB - Accessory relay, Radio, TNS
relay, Cigar lighter, Cluster, Power
mirror, GEM, Accessory delay
relay, Power windows, Power
moonroof
(ABS) 60A** ABS motor, EVAC & FILL
BTN 2 40A** JB - Radio, CD changer, Cluster,
Dome lamps, Map lamps, Cargo
lamps, Horn relay, GEM, Power
locks, Speed control
MAIN FAN 40A** (2.0 L)
50A(3.0 L)Main fan
R DEF 30A** Rear defroster
2004 Escape(204)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
157

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift and
dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor
Company has not approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift equipment, it
is recommended that the front wheels (drive wheels) be placed on a
dolly to prevent damage to the transaxle.
On 4x4 vehicles, it isrequiredthat your vehicle be towed with a wheel
lift and dollies or flatbed equipment with all the wheels off the ground to
prevent damage to the 4x4 system or vehicle.
2004 Escape(204)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
169

If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels in the ground) under the following conditions:
•Place the transmission in N (Neutral).
•Maximum speed is not to exceed 56 km/h (35 mph).
•Maximum distance is 80 km (50 miles).
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
2004 Escape(204)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
170

GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized Ford dealer for
warranty repairs. While any Ford dealership handling your vehicle line
will provide warranty service, we recommend you return to your selling
dealer who wants to ensure your continued satisfaction. Please note that
certain warranty repairs require special training and/or equipment, so not
all dealers are authorized to perform all warranty repairs. This means
that, depending on the warranty repair needed, you may have to take
your vehicle to another dealer. A reasonable time must be allowed to
perform a repair after taking your vehicle to the dealership. Repairs will
be made using Ford or Motorcraft parts, or remanufactured or other
parts that are authorized by Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at the number below.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customeraskford.com
2004 Escape(204)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
Customer Assistance
171

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customeraskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
2004 Escape(204)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
172

In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
2004 Escape(204)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
173

The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
2004 Escape(204)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
174