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•Use more than one dissimilar spare tire/wheel at a time
•Use commercial car washing equipment
•Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a dissimilar spare tire/wheel can lead to impairment of the
following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-Wheel Driving Capability (if applicable)
•Load Leveling Adjustment (if applicable)
When driving with the dissimilar spare tire/wheel additional caution
should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
•Driving vehicles with a load on the cargo rack
Drive cautiously when using a dissimilar spare tire/wheel and seek
service as soon as possible.
Spare tire information
The spare tire for your vehicle is stowed under the rear of your vehicle
(except cutaway and stripped chassis modelsor if equipped on E-350
Chassis Cab vehicles).
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Roadside Emergencies
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Rear axle jacking points - All
models except E-350 Dual Rear
Wheel (DRW) and E-450:
Rear axle jacking points - E-350
Dual Rear Wheel (DRW) and
E-450:
Front axle jacking points:
Place the jack under thepinon the
front surface of the front axle.
Do not place the jack under or
on the steering linkage.
•Raise the jack until the wheel is
completely off the ground. (Turn
jack handle clockwise if your
vehicle is equipped with a
screw-type jack or pump the jack
if equipped with a hydraulic
jack.)
•Remove the lug nuts with the lug
nut wrench.
•Replace the flat tire with the
spare tire.
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Roadside Emergencies
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3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to an exposed
metal part of the stalled vehicle’s engine, away from the battery and the
carburetor/fuel injection system.Do notuse fuel lines, engine rocker
covers or the intake manifold asgroundingpoints.
Do not connect the end of the second cable to the negative (-)
terminal of the battery to be jumped. A spark may cause an
explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of
both engines, or any fuel delivery system parts.
Jump starting
1. Start the engine of the booster vehicle and run the engine at
moderately increased speed.
2. Start the engine of the disabled vehicle.
+–+–
+–+–
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What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
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Customer Assistance
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What you should know about fail-safe cooling (if equipped)
If the engine coolant supply is depleted, this feature allows the vehicle to
be driven temporarily before incremental component damage is incurred.
The“fail-safe”distance depends on ambient temperatures, vehicle load
and terrain.
How fail-safe cooling works
If the engine begins to overheat:
•The engine coolant temperature
gauge will move to the red (hot)
area.
•The
indicator light will
illuminate.
If the engine reaches a preset over-temperature condition, the engine
will automatically switch to alternating cylinder operation. Each disabled
cylinder acts as an air pump and cools the engine.
When this occurs the vehicle will still operate. However:
•The engine power will be limited.
•The air conditioning system will be disabled.
Continued operation will increase the engine temperature and the engine
will completely shut down, causing steering and braking effort to
increase.
Once the engine temperature cools, the engine can be re-started. Take
your vehicle to a service facility as soon as possible to minimize engine
damage.
When fail-safe mode is activated
You have limited engine power when in the fail-safe mode, so drive the
vehicle with caution. The vehicle will not be able to maintain high-speed
operation and the engine will run rough. Remember that the engine is
capable of completely shutting down automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to a service facility.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish if low.
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Calculation 1:Multiply liters used by 100, then divide by total
kilometers traveled.
Calculation 2:Divide total miles traveled by total gallons used.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style—good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
•Sudden or hard accelerations may reduce fuel economy.
•Slow down gradually.
•Driving at reasonable speeds (traveling at 88 km/h [55 mph] uses 15%
less fuel than traveling at 105 km/h [65 mph]).
•Revving the engine before turning it off may reduce fuel economy.
•Using the air conditioner or defroster may reduce fuel economy.
•You may want to turn off the speed control in hilly terrain if
unnecessary shifting between third and fourth gear occurs.
Unnecessary shifting of this type could result in reduced fuel
economy.
•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
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Maintenance and Specifications
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VEHICLE DIMENSIONS
Van/wagon models
E-150–Inches
(mm)E-250–Inches
(mm)E-350–
Inches
(mm)
(1) Overall height 80.7 (2050) 83.4 (2118) 84.1 (2136)
(2) Track front/rear 69.4 (1763)/
67.2(1707)69.4 (1763)/
66.6 (1692)69.4 (1763)/
66.4 (1687)
(3) Overall width
(excluding mirrors)79.3 (2014)
(4) Wheelbase 138.0 (3505)
(5) Overall length Regular van: 211.8. (5381)
Extended van: 231.8 (5889)
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Cutaway/commercial stripped chassis models
Body style
Dimension E-250–Inches
(mm)E-350–Inches
(mm)E-450
Super
Duty–
Inches
(mm)
(1) Overall height Refer to Body Builder for specifications.
(2) Track (Front /
Rear)69.4 (1763)/
66.6 (1692)Cutaway:
69.4 (1763)
SRW: 72.1
(1831)
DRW: 73.2
(1859)
Stripped
Chassis:
69.4 (1763)
SRW: 66.4
(1687)
DRW: 73.2
(1859)69.4 (1763)/
77.7 (1974)
(3) Overall width Refer to Body Builder for specifications.
(4) Wheelbase 124.0 (3150) 138.0 (3505)
158.0 (4013)
176.0 (4470)158.0
(4013)
176.0
(4470)
(5) Overall length Refer to Body Builder for specifications.
2004 Econoline(eco)
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