2004 DODGE SPRINTER service

IF YOU NEED CONSUMER ASSISTANCE
9
CONTENTS
Suggestions For Obtaining Service For
Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256Prepare for the Appointment . . . . . . . . . . . . . . 256Prepare a List . . . . . . . . . . . . . . . . . . . . . . . . . . . 256Be Reasonable with Request . . . . . . . . . . . . . . . 256

If You Need Assistance . . . . . . . . . . . . . . . . . . . . . 256

Warranty Information . . . . . . . . . . . . . . . . . . . . . . 259

Mopar® Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Reporting safety Defects . . . . . . . . . . . . . . . . . . . . 259
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256 IF YOU NEED CONSUMER ASSISTANCESUGGESTIONS FOR OBTA INING SERVICE FOR
YOUR VEHICLE
Prepare for the A ppointmentIf you’re having warranty work done, be sure to have
the right papers with you. Take your warranty folder.
All work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problemPrepare a ListMake a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an
accident, or work done that is not on your maintenance
log, let the service advisor know.Be Reasonable with RequestIf you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of
priority. At many dealers you may obtain a rental
vehicle at a minimal daily charge. If you need a rental,
it is advisable to make these arrangements when you
call for an appointment.
IF YOU NEED A SSISTA NCEThe manufacturer and its dealers are vitally interested
in your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious
to provide prompt resolution for any warranty issue or
related matter that you may experience. The
manufacturer’s dealer have the facilities, factory-
trained technicians, special tools, and the latest
information to assure your vehicle is fixed correctly
and in a timely manner. The manufacturer has
empowered its dealers to make warranty and repair
decisions that ensure you are not inconvenienced.
There are no need for you to wait for a decision from
the manufacturer. If a special circumstance occurs that
requires information from the manufacturer, we have
asked the dealer’s service management to make the
contact on your behalf.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved
with this process.
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258 IF YOU NEED CONSUMER ASSISTANCEService Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of
unexpected repairs after your manufacturer’s new
vehicle limited warranty expires. The manufacturer
stands behind only the manufacturer’s Service
Contracts. If you purchased a manufacturer’s Service
Contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three
weeks of your vehicle delivery date. If you have any
questions about your service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service
Contract. It is not responsible for any service contract
other than the manufacturer’s Service Contract. If you
purchased a service contract that is not a
manufacturer’s Service Contract, and you require
service after your manufacturer’s new vehicle limited
warranty expires, please refer to your contract
documents and contact the person listed in those
documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer
has also made a major investment in facilities, tools,
and training to assure that you are absolutely
delighted with your ownership experience. You’ll be
pleased with their sincere efforts to resolve any
warranty issues or related concerns.Freightliner-all.book Pag e 258 Monday, December 1, 2003 2:54 PM

IF YOU NEED CONSUMER ASSISTANCE 259
9
WA RRA NTY INFORMA TIONSee your manufacturer’s Warranty Information
Booklet for information on your warranty coverage
and transfer of warranty.MOPAR® PARTSMopar
® fluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep
your vehicle operating at its best.
REPORTING SA FETY DEFECTSIn the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to
notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, and
the manufacturer.To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–800–424–9393 (or 202-366–0123 if
you are in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation,
Washington, D.C. 20590. You can also obtain other
information about motor vehicle safety from the
Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department
immediately. Canadian customers who wish to report
a safety defect to the Canadian government should
write to: Transport Canada, Motor Vehicle Defect
Investigations and Recalls, 2780 Sheffield Road,
Ottawa, Ontario, K1B 3V9.Freightliner-all.book Pag e 259 Monday, December 1, 2003 2:54 PM

INDEX 263
10
Service Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Bulbs
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Front Lamp Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
CCapacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Care of Vehicle
Engine Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Headlamps, Taillamps, Turn Signal Lenses . . . . 222
Vehicle Washing . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Care of vehicle
Paintwork, painted body components . . . . . . . . 221
Power washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Tar stains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Catalytic Converter . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Central Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Central Locking Switch. . . . . . . . . . . . . . . . . . . . . . . . . 13
Locking and Unlocking . . . . . . . . . . . . . . . . . . . . . . 15
Locking Status Display . . . . . . . . . . . . . . . . . . . . . . 14To Program the Automatic Lock Feature . . . . . . . 15
Chains, Snow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Changing a Bulb
Additional Brake Lamp . . . . . . . . . . . . . . . . . . . . . 240
Exit Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Front Lamp Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Interior Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Interior Lighting with Interior Sensor
Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
License Plate Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 240
Reading Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Side-Marker Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 241
Side-Mounted Turn Signal . . . . . . . . . . . . . . . . . . 241
Taillamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Changing the Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Checking Coolant Level . . . . . . . . . . . . . . . . . . . . . . . 213
Checking Weights of Vehicle and Trailer. . . . . . . . . 179
Cigar Lighter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Freightliner-all.book Pag e 263 Monday, December 1, 2003 2:54 PM

268 INDEXLock, Ignition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Locking, Central. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Lumbar Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55MMaintenance Computer . . . . . . . . . . . . . . . . . . . . . . . 103
Maintenance Intervals. . . . . . . . . . . . . . . . . . . . . . . . . 249
Maintenance Schedules
Additional Maintenance Work
After ... Years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Brake Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Dust Filter for Heating/Ventilation
Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Engine Oil Change and Filter Replacement . . . . 251
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Oil Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Once a Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Regular Check-Ups. . . . . . . . . . . . . . . . . . . . . . . . . 250
Scope of Work for Maintenance service . . . . . . . 252
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
With ASSYST Maintenance Computer . . . . . . . . 250Without ASSYST Maintenance Computer . . . . . 249
Maximum Engine Speed. . . . . . . . . . . . . . . . . . . . . . . 136
Mechanical Sun Roof . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Mechanical Sun Roof Operation . . . . . . . . . . . . . . . . . 75
Mirror Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Mirrors
Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Mopar® Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Multi-Function Indicator . . . . . . . . . . . . . . . . . . . . . . . 87
Multifunction Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . 66
OOccupant Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Opening/Closing doors . . . . . . . . . . . . . . . . . . . . . . . . 23
Operation, Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Ornamental Moldings . . . . . . . . . . . . . . . . . . . . . . . . . 222
Outlet, Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Outside Temperature Display . . . . . . . . . . . . . . . . . . . 91
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270 INDEXSeats
Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Driver’s and Front Passenger’s Seat. . . . . . . . . . . . 54
Folding Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Head Restraint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Lumbar Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Rear Seat Bench . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Security System with Towing and Passenger
Compartment Protection . . . . . . . . . . . . . . . . . . . . . . . 19
Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Switching off the Alarm . . . . . . . . . . . . . . . . . . . . . . 20
Visual Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Selector Lever Position . . . . . . . . . . . . . . . . . . . . . . . . 141
Service Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Disposal of Service Products . . . . . . . . . . . . . . . . . 208
Skid Control, Acceleration . . . . . . . . . . . . . . . . . . . . . 155
Sliding Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Snow Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170Spare Wheel Location . . . . . . . . . . . . . . . . . . . . . . . . . 189
Special Maintenance Requirements . . . . . . . . . . . . . 251
Speed Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Sprinter Original Parts . . . . . . . . . . . . . . . . . . . . . . . . 207
SRS Malfunction Indicator Lamp . . . . . . . . . . . . . . . . 40
Standard Fuse and Relay Equipment . . . . . . . . . . . . 226
Starter Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Starting the Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Stopping the Engine . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Suggestions For Obtaining Service For
Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Sun Roof
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Mechanical Operation . . . . . . . . . . . . . . . . . . . . . . . 75
Sun Roof, Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Switch Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Switch,Starter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
TTachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
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