2004 DODGE RAM 1500 GAS service

The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer's service management to make
the contact on your behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
IF YOU NEED CONSUMER ASSISTANCE 405
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In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
406 IF YOU NEED CONSUMER ASSISTANCE

Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with theirsincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
IF YOU NEED CONSUMER ASSISTANCE 407
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MOPARTPARTS
Mopartfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 409
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PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
²Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
²Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
²Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
410 IF YOU NEED CONSUMER ASSISTANCE

Climate Control......................... 185
Clock................................ 151
Clutch............................... 349
Clutch Linkage Maintenance................ 350
Compact Disc Maintenance................. 184
Compact Disc Player..................158,164
Compact Spare Tire...................... 247
Compass.............................. 117
Compass Calibration..................... 117
Compass Variance....................... 118
Computer, Trip/Travel.................... 114
Console, Overhead....................... 113
Contract, Service........................ 406
Converter, Catalytic...................... 266
Cooling System......................... 344
Coolant Capacity...................... 379
Coolant Level......................... 344
Disposal of Used Coolant................ 347
Drain, Flush, and Refill.................. 345Inspection........................... 344
Radiator Cap......................344,347
Selection of Coolant...............346,379,381
Temperature Gauge..................... 146
Cruise Control.......................... 109
Cup Holder............................ 128
Customer Assistance..................... 404
Daytime Running Lights................... 102
Dealer Service.......................... 326
Defroster, Rear Window..............78,191,195
Defroster, Windshield..................186,189
Delay Wipers........................... 105
Differential, Limited-Slip.................. 228
Dipsticks
Automatic Transmission................. 352
Power Steering........................ 339
Disc Brakes............................ 348
416 INDEX

Courtesy/Reading..................... 113
Cruise.............................. 147
Daytime Running...................... 102
Dual Wheel Assembly Rear............... 375
Fog .............................102,378
Four-Wheel Drive Indicator............... 220
Hazard Warning Flasher................. 294
Headlights........................... 101
High Beam........................104,144
High Beam Indicator.................... 144
High Beam/Low Beam Select............. 104
Instrument Cluster..................... 143
Intensity Control....................... 100
Interior...........................99,113
Lights On Reminder.................... 102
Low Washer Fluid..................... 150
Passing............................. 104
Seat Belt Reminder..................... 145
Service.............................. 366Side Marker.......................... 377
Transfer Case......................... 220
Transmission Warning................150,279
Turn Signal..................103,144,366,370
Warning (Instrument Cluster Description)..... 143
Limited-Slip Differential................228,351
Loading Vehicle......................... 267
Tires ............................... 239
Locks................................. 16
Child Protection........................ 21
Door................................ 16
Ignition.............................. 14
Keys................................ 11
Power Door........................... 17
Steering Wheel......................... 14
Lower Anchors and Tether for CHildren (LATCH) . 59
Lubricants............................. 356
Lubrication, Body....................... 341
Lug Nuts............................. 307
INDEX 421
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Lumbar Support......................... 94
Maintenance........................... 327
Maintenance Free Battery.................. 337
Maintenance Procedures................... 327
Maintenance Schedule.................... 384
Schedule9A9......................... 397
Schedule9B9.......................... 387
Malfunction Indicator Light................ 325
Manual, Service......................... 410
Manual Transmission..................213,351
Fluid Level Check...................... 351
Lubricant Selection..................352,382
Shift Speeds.......................214,216
Mirrors................................ 75
Automatic Dimming..................... 76
Electric Powered....................... 77
Outside.............................. 76
Rearview............................. 75Trailer Towing......................79,278
Modifications/Alterations, Vehicle............. 7
Mopar Parts.........................327,409
Multi-Function Control Lever............... 103
Noise Control
Maintenance.......................... 356
Tampering Prohibited................356,357
Noise Emission Warranty.................. 358
Occupant Restraints....................... 33
Octane Rating, Gasoline................... 256
Odometer..........................148,150
Trip .............................148,150
Off-Pavement Driving.................... 291
Off-Road Driving........................ 291
Oil, Engine.........................329,381
Capacity............................ 379
Change Interval....................... 330
422 INDEX