2004 DODGE INTREPID service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisableto make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er’s dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.
The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer’s service management to make
the contact on your behalf.
228 IF YOU NEED CONSUMER ASSISTANCE

This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone —(800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240
Outside Mexico (525) 729–1248 or 729–1240
IF YOU NEED CONSUMER ASSISTANCE 229
9

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
230 IF YOU NEED CONSUMER ASSISTANCE

To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
232 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are A, B, and
C, and they represent the tire’s ability to stop on wet
pavement as measured under controlled conditions on
specified government test surfaces of asphalt and con-
crete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade is based on braking (straight-
ahead) traction tests and does not include cornering
(turning) performance.
IF YOU NEED CONSUMER ASSISTANCE 235
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Washing............................ 198
Waxing............................. 198
Wheels............................. 199
Windshield Wiper Blades............... 186
Climate Control........................ 114
Clock................................. 93
Coat Hook............................. 52
Compact Disc Maintenance............... 113
Compact Disc Player...................93,98
Compact Spare Tire..................... 139
Compass.............................. 79
Computer, Trip/Travel.................... 77
Console, Overhead....................... 70
Contract, Service....................... 230
Cooling System........................ 188
Adding Coolant (Antifreeze)............. 189
Coolant Level........................ 190
Disposal of Used Coolant............... 188
Drain, Flush, and Refill................. 188
Inspection........................... 188
Points to Remember................... 191
Pressure Cap........................ 189
Radiator Cap........................ 189Rubber and Plastic Components.......... 191
Selection of Coolant................... 189
Corrosion Protection.................... 197
Courtesy Lights......................... 61
Crankcase Emission Control System......... 180
Cruise Light........................... 89
Cup Holder............................ 52
Customer Assistance.................... 228
Daytime Running Lights.................. 63
Dealer Service......................... 171
Defroster, Rear Window.................. 117
Defroster, Windshield...............48,116,120
Diagnostic System, Onboard.............90,169
Dimmer Switch, Headlight................. 64
Disabled Vehicle Towing................. 163
Disposal
Antifreeze........................... 188
Engine Oil.......................... 177
Door Ajar Light......................... 89
Door Locks........................14,15,16
Door Locks, Automatic................... 16
Door Locks, Central...................... 15
240 INDEX

Headlights........................... 62
Headlights On Reminder................ 62
High Beam Indicator................... 89
Illuminated Entry...................... 14
Instrument Cluster..................... 61
Interior...........................14,60
License............................. 207
Low Fuel............................ 88
Low Washer Fluid..................... 89
Malfunction Indicator................90,169
Map Reading......................... 61
Oil Pressure.......................... 88
Park.............................62,205
Passing............................. 64
Reading............................. 70
Rear Tail............................ 207
Seat Belt Reminder..................... 89
Security Alarm........................ 24
Service Engine Soon................... 169
Side Marker......................... 205
Theft Alarm.......................... 10
Traction Control..................66,88,136
Trunk Ajar........................... 88Turn Signal.....................89,205,207
Voltage.............................. 91
Locks
Child Protection....................... 16
Cylinder............................ 185
Door.............................14,15
Glove Compartment.................... 14
Lubricants............................ 184
Luggage Carrier........................ 148
Luggage Rack......................... 148
Lumbar Support........................ 57
Maintenance Free Battery................. 181
Maintenance Schedule................... 212
Light Duty ScheduleB................ 215
ScheduleA......................... 222
ScheduleB......................... 215
Malfunction Indicator Light.............90,170
Manual, Service........................ 233
Master Key............................. 9
Memory Seat........................... 21
Mirrors............................... 53
Automatic Dimming.................... 53
244 INDEX

Pregnant Women and Seat Belts............. 32
Programmable Electronic Features.........71,75
Programming Transmitters............20,71,75
Radial Ply Tires........................ 138
Radiator Cap.......................... 189
Radio...........................93,100,105
Radio Operation........................ 114
Rear Window Defroster.................. 117
Reclining Front Seats..................... 56
Recommended Fluids, Lubricants and Genuine
Parts............................... 209
Reformulated Gasoline................... 144
Refrigerant............................ 182
Remote Keyless Entry.................... 18
Remote Trunk Release.................... 25
Replacement Tires...................... 141
Reporting Safety Defects................. 231
Restraint, Head......................... 57
Restraints, Occupant..................... 26
Rotation, Tires......................... 142
Safety Checks Inside Vehicle............... 48Safety Checks Outside Vehicle.............. 48
Safety, Exhaust Gas...................... 47
Safety Tips............................. 47
Schedule, Maintenance................... 212
Scheduled Maintenance.................. 172
Seat Belt Maintenance................... 201
Seat Belts............................26,27
Adjustable Upper Shoulder Anchorage...... 31
Child Restraint........................ 45
Extender............................ 32
Inspection........................... 48
Reminder............................ 89
Seats................................. 55
Adjustment.......................... 55
Cleaning............................ 199
Lumbar Support....................... 57
Power.............................. 56
Rear Folding......................... 58
Reclining............................ 56
Security Alarm......................... 23
Sentry Key............................. 9
Service Assistance...................... 228
Service Contract........................ 230
246 INDEX