2004 CHRYSLER TOWN AND COUNTRY maintenance

SV0406-E
2004 P ASSENGER CAR, MINIV AN & PACIFICA
(EXCLUDES VIPER AND CROSSFIRE)
MAINTENANCE SCHEDULE, W ARRANTIES, ROADSIDE ASSIST ANCE AND OPTIONAL SERVICE CONTRACTS
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2004 Passenger Car, Minivan & Pacifica3
CONTENTS
Warranty Information
................................................ 4
Your rights and responsibilities ..........................4-5
About your warranties ............................................ 6
3/60 Basic Warranty ................................................ 7
7/115 Powertrain Warranty ....................................8
Corrosion Warranty ................................................ 9
Emission Warranties ...................................... 10-11
What is not covered ........................................ 12-14
How to get service ................................................ 15
Other things you should know ......................16-17
Customer Assistance ................................................ 18
Arbitration .............................................................. 19
7/115 Roadside Assistance Program ................20-29
Optional Service Contracts ................................24-29
Maintenance Service Schedule Coupons
TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional service contracts that apply to your new vehicle. It explains exactlywhatÕs covered, how long each warranty lasts, and what you must do to keepthe warranties in force. Please read the warranties and other information inthis booklet carefully. This booklet should be kept in your vehicle. In this booklet, ÒDaimlerChrysler dealerÓ means any authorized dealer who sells and services Chrysler, Dodge or Jee p
¨ vehicles.
ÒDaimlerChryslerÓ and ÒDaimlerChrysler CanadaÓ mean DaimlerChrysler Canada Inc. ÒDaimlerChrysler partsÓ mean Mopar or Autopa r
¨ brand parts designed for Chrysler, Dodge
and Jeep vehicles by DaimlerChrysler Motors Corporation. Chrysler, Dodge and Autopar are registered trademarks of DaimlerChrysler Canada Inc. Jeep ¨is a registered trademark of DaimlerChrysler Corporation, used under licence by DaimlerChrysler Canada Inc.
Mopar is a registered trademark of DaimlerChrysler Corporation.
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4
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You may also have other rights whichvary from province to province. Some provinces do not allow theexclusion or limitation of incidental or consequential damages, orlimitation of how long an implied warranty lasts or who is eligiblefor coverage, so the stated limitations or exclusions may not applyto you.The limited warranties in this booklet are the only express
warranties made by DaimlerChrysler Canada Inc. applicable to thisvehicle. Any implied warranty or condition of merchantability orfitness for a particular purpose applicable to this vehicle is limited induration to the duration of these limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial
loss, special or consequential damages resulting from breach ofthese written warranties or of any implied warranty or condition. O PERA TION ANDMAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as recommended in the OwnerÕsManual. Regular scheduled maintenance, described in your OwnerÕsManual and herein, is essential to trouble-free operation.
We strongly recommend that you return to your Selling Dealer
for all service, both during and after the warranty periods.DaimlerChrysler Canada dealers are best equipped and trained to provide all levels of service and maintenance for your vehicle.
YOUR RIGHTS AND RESPONSIBILITIES
2004 Passenger Car, Minivan & Pacifica
W ARRANTY
INFORMA TION
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2004 Passenger Car, Minivan & Pacifica
10
EMISSION WARRANTIES
EMISSION W
ARRANTIES
DaimlerChrysler Canada warrants that your new vehicle was designed, built and equipped to conform at the time of sale withapplicable federal and provincial emissions standards, and that thevehicle is at the time of sale free from defects in material andworkmanship which would cause it to fail to conform to theapplicable emission standards within the warranty periods specified.A covered defect is one which causes your vehicle to fail to meetapplicable emission-control regulations.
To keep your vehicle operating properly and in conformance
with emission regulations, see the ÒScheduled MaintenanceÓinstructions in your OwnerÕs Manual and herein. OnlyDaimlerChrysler parts should be used for maintenance andrepair of your vehicleÕs emission-control systems. You should keep any receipts for maintenance service and pass
them on to the next owner of your vehicle, in case questions ariseconcerning maintenance. DaimlerChrysler Canada has the right todeny warranty coverage if your vehicle has not been properlymaintained, or if repairs are needed because parts other thanDaimlerChrysler parts were used; however, denial will not be basedon the lack of maintenance records alone.
Warranty service must be performed by an authorized
Chrysler dealer.
If emergency warranty service is required and an authorized
dealer is not available, contact DaimlerChrysler Canada CustomerAssistance (page 18) and request emission warranty service help.
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
EMISSION DEFECT W
ARRANTY
The 3/60 basic warranty covers all emission-control components for 3 years or 60,000 km, whichever occurs first.The Emission Defect Warranty provides longer coverage forspecified components.
The Defect Warranty covers the following major emission-
control parts, if so equipped, for 8 years or 130,000kilometres,
whichever occurs first: ¥ catalytic converter
¥ powertrain control module.
EMISSION PERFORMANCE W ARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3855 kg (8,500 lb.).
For 2 years or 40,000 kilometres , whichever occurs first, the
Performance Warranty will cover the cost of repairing or adjusting
any components or parts of your vehicle that might be necessary to pass an approved provincial Inspection/Maintenance (I/M)programÕs emissions test, but only if: ¥ your vehicle failed an approved provincial I/M emissions test; and
¥ your vehicle was properly maintained and operated until it failed the test; and
¥ warranty service is required in order for your vehicle to pass theprovincial I/M test.
Provincial test fees, if any, are not covered by this warranty. H OW TOGET SERVICE UNDER THISWARRANTY
If your vehicle fails an approved I/M emissions test within the Emission Performance Warranty period, take it to an authorizedChrysler or Dodge dealer as soon as possible. Give the servicerepresentative the printout that shows your vehicle failed the test. Ifpossible, bring all service receipts, maintenance logs and records toprove that your vehicle has been properly maintained.
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WHAT IS NOT COVERED
WHA
T IS NOT COVERED
DAMAGE FROMMISUSE ORACCIDENT
The warranties in this booklet do not cover repairs required due to fire, accidents, abuse, negligence, objects striking your vehicle,carrying corrosive materials (such as chemicals, acids andfertilizers), misuse (such as driving over curbs, overloading,spinning wheels, etc.), racing or participating in a racing event,improper disconnection of components, modifying the exhaustsystem, tampering or making adjustments which do not complywith DaimlerChrysler specifications.
Disconnecting, tampering with or changing the reading of the
odometer will void your warranties. D AMAGE FROMTHEENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused by exposure to the elements, or repairs required due toairborne fallout, acid rain, chemicals, tree sap, insects, bird or insectdroppings, salt, sand, gravel, road hazards, hail, windstorms,lightning, floods or any other event of nature. Road salt, car washes, scuffs and scratches, and everyday
abrasion from sand and dirt can affect the appearance of a vehicleÕs wheels (steel, chrome and aluminum) and other undercarriageparts. Some surface corrosion with use is normal; it is not a defectand is not covered by any warranty. N ORMAL MAINTENANCE ANDWEAR
The warranties in this booklet do not cover normal maintenance services, such as oil and filter changes, generallubrication, tire rotation, engine tune-ups and replacing sparkplugs. Required maintenance services are described in detail inyour OwnerÕs Manual and herein. The warranties also do notcover light bulbs and fuses, worn wiper blades, clutch discs, brakerotors, pads, linings or drums, windshield and rear window,wheel alignment and wheel balancing (unless they are defective,
see page 7).
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WHAT IS NOT COVERED
D
AMAGE FROMIMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to improper maintenance, lack of maintenance, use of contaminatedor dirty fuels or failure to use the proper fuels and lubricantsrecommended in the OwnerÕs Manual and herein. E XTRA EXPENSES
The warranties in this booklet do not cover incidental or con -
sequential damages such as loss of use of your vehicle, loss of time, inconvenience, expense for fuel, telephone, travel, rental car,overnight accommodation, loss or damage to your personalproperty, commercial loss, loss of income, etc.N ON -DAIMLERCHR YSLERMODIFICA TIONS
The warranties in this booklet do not cover repairs required because of non-DaimlerChrysler modifications, installation ofspecial equipment or accessories, or use of special materials, fuelsor additives. This includes special bodies, body conversions, fuelsystem conversions, trailer hitches, window tints, sunroofs, theftalarms, etc. Non-DaimlerChrysler modifications do not bythemselves void your warranty, but they are not covered byyour warranty.
N ON -DAIMLERCHR YSLERPAR TS
The warranties in this booklet do not cover parts, equipment,materials or additives not supplied by DaimlerChrysler or notcertified for use on your vehicle. Performance and racing parts areconsidered to be non-DaimlerChrysler parts.
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2004 Passenger Car, Minivan & Pacifica
24 As complete as our new warranty is, it may not give you total protection for your ownership period, nor does it provide theregular maintenance which is required to keep your new vehicleat its optimal operating condition. If you lease a vehicle, youshould be aware of your obligation to maintain and repair the vehicle.
DaimlerChrysler Canada Service Contracts can enhance your
new vehicleÕs factory warranty from the day of delivery and provide mechanical coverage on most major components   
when your
factory warranty expires. There are 3 types of plans available forpurchase to suit most needs and the average length of ownership.    Subject to limitations. Details available at your selling dealer.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
OPTIONAL
DAIMLERCHR YSLER
CANADA SER VICE
CONTRACTS
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