2004 CHRYSLER PACIFICA service

²Taxi, police, or delivery service (commercial ser-
vice).L
²Off-road or desert operation.
NOTE:IfANYof these apply to you then change your
engine oil every 3,000 miles (5 000 km) or 3 months,
whichever comes first and follow schedule ªBº of the
9Maintenance Schedules9section of this manual.
NOTE:Most vehicles are operated under the conditions
listed for Schedule9B9.
Second is ScheduleªAº. It is for vehicles that are not
operated under any of the conditions listed under Sched-
ule9B9.
Use the schedule that best describes your driving condi-
tions. Where time and mileage are listed, follow the
interval that occurs first.NOTE:Under no circumstances should oil change in-
tervals exceed 6000 miles (10 000 km) or 6 months
whichever comes first.
CAUTION!
Failure to perform the required maintenance items
may result in damage to the vehicle.
At Each Stop for Fuel
²Check the engine oil level about 5 minutes after a fully
warmed engine is shut off. Checking the oil level while
the vehicle is on level ground will improve the accu-
racy of the oil level reading. Add oil only when the
level is at or below the ADD or MIN mark.
²Check the windshield washer solvent and add if
required.
MAINTENANCE SCHEDULES 317
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SCHEDULE ªBº
Follow schedule ªBº if you usually operate your vehicle
under one or more of the following conditions. Change
the automatic transmission fluid and filter every 60,000
miles (96 000 km) if the vehicle is usually operated under
one or more of the conditions marked with anL.
²Day or night temperatures are below 32É F (0É C).
²Stop and go driving.
²Extensive engine idling.
²Driving in dusty conditions.
²Short trips of less than 10 miles (16 km).
²More than 50% of your driving is at sustained high
speeds during hot weather, above 90É F (32É C).
²Trailer towing.L
²Taxi, police, or delivery service (commercial ser-
vice).L
²Off-road or desert operation.
NOTE:IfANYof these apply to you then change your
engine oil every 3,000 miles (5 000 km) or 3 months,
whichever comes first and follow schedule ªBº of the
9Maintenance Schedules9section of this manual.
If none of these apply to you, then change your engine oil
at every interval shown on schedule9A9of the9Mainte-
nance Schedules9section of this manual.
SCHEDULE ªBº 319
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* This maintenance is recommended by the manufacture
to the owner but is not required to maintain the emis-
sions warranty.
³ This maintenance is not required if previously replaced.
Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.NOTE:The AWD power transfer unit fluid and the
AWD overrunning clutch/ rear carrier fluid must be
changed at the more frequent intervals shown in sched-
ule B if the vehicle is operated under any of the condi-
tions noted by a diamond (L) at the beginning of the
schedule.
SCHEDULE ªBº 329
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Miles 102, 000 108, 000 114, 000 120, 000
(Kilometers) (163 000) (173 000) (182 000) (192 000)
[Months] [102] [108] [114] [120]
Change engine oil and engine oil filter. X X X X
Inspect the brake linings. X
Inspect the engine air cleaner filter, replace if necessary. * X X X
Replace theengine air cleaner filter.X
Inspect the tie rod ends and boot seals. (Front & Rear) X
Check thePCV valveand replace, if necessary.* X
Inspect the serpentine drive belt, replace if necessary. ³ X X
Flush and replace the engine coolant at 120 months, if not
done at 100,000 miles (160 000 km).X
Replace the air conditioning filter. X X
* This maintenance is recommended by the manufacture
to the owner but is not required to maintain the emis-
sions warranty.
³ This maintenance is not required if previously replaced.Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.
SCHEDULE ªAº 333
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WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
334 SCHEDULE ªAº
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
mSuggestions For Obtaining Service For Your
Vehicle..............................336
NPrepare For The Appointment............336
NPrepare A List........................336
NBe Reasonable With Requests.............336
mIf You Need Assistance...................336
mWarranty Information....................339
mMopartParts.........................339mReporting Safety Defects..................340
NIn Canada..........................340
mPublication Order Forms..................340
mDepartment Of Transportation Uniform Tire
Quality Grades........................342
NTreadwear..........................342
NTraction Grades......................342
NTemperature Grades...................343
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er's dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.
336 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer's service management to make
the contact on your behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
IF YOU NEED CONSUMER ASSISTANCE 337
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