2004 CHRYSLER CROSSFIRE tow

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ABOUT YOUR WARRANTIES
WARRANTY STAR TDA TE
Time and distance limitations for all warranty coverage are measured from the vehicleÕs Òwarranty start date.Ó The Òwarrantystart dateÓ is the date when the vehicle was originally delivered orfirst used, whichever date occurred first. V EHICLES COVERED
The warranties in this booklet cover new 2004 Chrysler Crossfire vehicles which are built for sale in Canada and are registered andnormally operated in Canada. The warranties apply to all owners ofthe vehicle.
C OVERED REPAIRS
The warranties in this booklet cover repairs to factory-installedDaimlerChrysler parts and equipment (that is, DaimlerChrysler partsor equipment installed by DaimlerChrysler or by the Selling Dealer before the vehicle was delivered to the first owner), if the repairs werenecessary because of a defect in material or workmanship. Covered repairs will be done without charge, using new or remanu
-
factured DaimlerChrysler parts (see page 16). T OWING ISCOVERED
If your vehicle has to be towed because a part covered by warranty failed, towing to the nearest Chrysler dealership will be covered bythe Roadside Assistance Program (for details, see page 20). Important: Some vehicles have special towing requirements. See your OwnerÕs Manual for towing instructions.
ABOUT YOUR WARRANTIES
2004 Chrysler Crossfire Ð October 1, 2003
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2004 Chrysler CrossfireÐ October 1, 2003
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ROADSIDE ASSISTANCE
7/115 ROADSIDE ASSIST
ANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2004 vehicles which have a 3-year or 60,000- kilometrebasic
warranty and a 7-year or 115,000- kilometrepowertrain warranty.
Eligible vehicles must be registered in Canada and are covered for 7 years or 115,000 kilometres, whichever occurs first, from thevehicleÕs warranty start date. Vehicles placed in Police, Taxi, Limousine,Postal or Ambulance service, or Daily Rental Vehicles built on or after
October 1, 2003, are covered for roadside assistance for 3 years or
60,000 kilometres only (whichever occurs first). Roadside Assistance
service will be provided to the owner or driver of an eligible vehicle. ¥
NEED A TOW
?If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized DaimlerChrysler Canada dealership which services your brand ofvehicle (or to the DaimlerChrysler Canada dealership of your choice,provided it is within a 35-kilometre distance of the point of breakdown).
¥ STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, it will be winched tothe nearest road surface. If your vehicle is unable to proceed under itsown power and a tow is required once the winch is performed, you willbe responsible for paying the service facility for the winch and the tow.
¥ DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,your vehicle will be towed to the nearest DaimlerChrysler dealer (or to the DaimlerChrysler dealership of your choice provided it is within a 35-kilometre distance of the point of breakdown).
¥ LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limitedto providing access to the seating area only and does not include thecost of replacing keys.)
ROADSIDE
ASSIST ANCE
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ROADSIDE ASSISTANCE
¥ FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. ¥ OUT OF FUEL? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle willbe towed to the nearest re-fuelling centre. In these instances, thecost of fuel purchased will be your responsibility. Please read ÒAbout Roadside AssistanceÓ (page 22) because there are some limitations that may affect the service available to you. T O REQUEST ASSISTANCE
(SEE
ALSO INSIDE FRONTCOVER
)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime, from any location in Canada orthe United States: 1-800-363-4869(this number does not ring
at DaimlerChrysler Canada). Please identify yourself as aDaimlerChrysler vehicle owner and be ready to provide:
oYour Vehicle Identification Number
o Your licence plate number
o Your odometer reading (kilometres)
o The location of your vehicle and the phone number where you can be reached.oType of service needed (tow, flat tire, battery boost, etc.)
Note: ¥ In severe weather, some delays may be expected.
¥ You will have to personally authorize the service provided by the tow company.
¥ If your vehicle is towed to a dealership, you are responsiblefor contacting the dealership to authorize the service.
T OWING AFTERTHEPROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 7 years
or 115,000 kilometres, whichever occurs first. If you call the
toll-free number for assistance after the Program expires, you willhave to pay for the service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs afterthe Program expires, towing (only) will be provided on areimbursement basis. Call the toll-free number and service will bedispatched, but you will have to pay for the tow. For reimbursementconsideration, see your authorized dealer for further details. *See page 10.
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ROADSIDE ASSISTANCE
A
BOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent with the Basic andPowertrain Warranties.
Covered service must be provided in Canada or the
continental United States and is limited to plated and insured vehicles which use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularlytravelled and maintained public road (such as beaches, recreationalareas, construction sites, open fields and private roads). Cross-country, logging, autocross and any other form of off-road use isnot covered.
The Program does not cover winching or towing for
vehicles that become stuck while plowing snow.
The Program does not cover repeat calls for the same problem (if
avoidance of the problem is within the control of the driver or owner), or towing from one dealership to another, or service if thedriver appears to be under the influence of alcohol or drugs. The Program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle warranty will be provided by your DaimlerChrysler Canada dealer.
The Program does not pay for towing required because of an
accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damagesuffered when it left the road, the tow will not be covered.
The Program does not cover any Òincidental or consequential
damagesÓ connected with the failure of your vehicle or providingservices to you. Such damages include lost time, inconvenience, lossof use of your vehicle, rental cars, fuel, telephone, travel or lodging,loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damageto your vehicle or personal property resulting from providing roadsideservice is the responsibility of the roadside service provider (thetowing company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before anyrepairs are performed.
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2004 Chrysler CrossfireÐ October 1, 2003 23
ROADSIDE ASSISTANCE
DaimlerChrysler Canada reserves the right to limit services or
reimbursement claims for any vehicle, if in our opinion there is abuse of the services or requests for service become unreasonable ortoo frequent.
The Program may be amended or cancelled at any time
without refund. I N REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a DaimlerChrysler Canada dealership,we reserve the right to engage a nearby non-DaimlerChrysler servicefacility to repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road
to the servicing dealership, transportation by rail or water may benecessary. The Program will cover a tow to the dock or rail terminaland also to the dealership at the end of the trip, but specialtransportation by rail or water must be arranged for and paid by you. We will reimburse you for special transportation costs, up to$300 per incident. I
F YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim reimbursement under the followingconditions: ¥ You must have called the toll-free number first for assistance.
¥ Towing claims must be accompanied by the original detailedrepair bill and towing invoice.
¥ Reimbursement will be limited to the local Roadside Assistancecontractor rates, to a maximum of $100 per incident, unlessotherwise noted.
¥ Only original receipts, bills and/or charge card copies submitted byyou will be accepted for consideration for reimbursement.Originals will be returned upon request.
¥ Mail your claims to: DaimlerChrysler Canada Roadside Assistance248 Pall Mall, P.O. Box 5845London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claimpresented for payment later than 30 days from the date the servicewas performed, or if service was provided by an unlicenced garageor individual.
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2004 Chrysler CrossfireÐ October 1, 2003 27
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LIGIBLE VEHICLES
DaimlerChrysler Canada vehicles which have 3/60 Basic and 7/115 powertrain warranty and are less than three years in service, and have accumulated less than 60,000 kilometres, are eligible for servicecontracts.
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming aninsurance write-off; vehicles not registered in Canada; vehicles placedin taxi, limousine or livery services; vehicles used to plow snow or used in postal or dump truck services; vehicles used off-road; cab and chassis trucks; vehicles altered or converted from specifiedoriginal DaimlerChrysler equipment; vehicles used in emergencyservices (police, ambulance, towing); and motor homes are not eligiblefor a DaimlerChrysler Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that exceedsthe rated capacity of the vehicle, or failure to adhere to therequirements for vehicles used to pull a trailer as outlined in theOwnerÕs Manual are not eligible.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACT S
¥
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at no cost, within 30 days of the date of sale. (Ask your retailer for details.)
¥ P OSSIBLE HIGHERRESALEVALUE
The DaimlerChrysler Service Contract may enhance the resalevalue of your vehicle.
¥ NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decideto cancel within this period, you will receive full reimbursement
of your plan purchase price, less any paid claims.
W HEN PLAN COVERAGE STAR TS AND ENDS
All new vehicle plans commence from the warranty start date (theoriginal in-service date of the vehicle) and from zero metrage. Substitute transportation coverage begins on the date the contract is purchased, subject to acceptance by DaimlerChrysler Canada.Plan expiration is specified in your plan provision.
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