2004 Chrysler CrossfireÐ October 1, 2003
12
WHAT IS NOT COVERED
WHA
T IS NOT COVERED
DAMAGE FROMMISUSE ORACCIDENT
The warranties in this booklet do not cover repairs required due to fire, accidents, abuse, negligence, objects striking your vehicle,carrying corrosive materials (such as chemicals, acids andfertilizers), misuse (such as driving over curbs, overloading,spinning wheels, etc.), racing or participating in a racing event,improper disconnection of components, modifying the exhaustsystem, tampering or making adjustments which do not complywith DaimlerChrysler specifications.
Disconnecting, tampering with or changing the reading of the
odometer will void your warranties. D AMAGE FROMTHEENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused by exposure to the elements, or repairs required due toairborne fallout, acid rain, chemicals, tree sap, insects, bird or insectdroppings, salt, sand, gravel, road hazards, hail, windstorms,lightning, floods or any other event of nature. Road salt, car washes, scuffs and scratches, and everyday
abrasion from sand and dirt can affect the appearance of a vehicleÕs wheels (steel, chrome and aluminum) and other undercarriageparts. Some surface corrosion with use is normal; it is not a defectand is not covered by any warranty. N ORMAL MAINTENANCE ANDWEAR
The warranties in this booklet do not cover normal maintenance services, such as oil and filter changes, generallubrication, tire rotation, engine tune-ups and replacing sparkplugs, light bulbs and fuses. Required maintenance services aredescribed in detail in your OwnerÕs Manual. The warranties also donot cover worn wiper blades, clutch discs, brake rotors, pads,linings or drums, windshield and rear window, wheel alignmentand wheel balancing (unless they are defective, see page 7).
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2004 Chrysler CrossfireÐ October 1, 2003
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CUSTOMER ASSISTANCE
CUSTOMER ASSIST
ANCE
We want you to be completely satisfied with your DaimlerChrysler vehicle. If you have a warranty or service problem that has not beenresolved to your complete satisfaction, please follow these steps: 1.Discuss the matter with the Service Manager of your DaimlerChrysler dealership; then with the General Manager orowner, if necessary.
2. Give your dealer a reasonable length of time or number ofopportunities to satisfy you. In fact, your dealer may contactDaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at theaddress or toll-free number shown and give us an opportunity toreview your situation. When you contact us, please provide thefollowing information: o
Your name, address and phone number
o The name of your dealer
o Your Vehicle Identification Number (VIN)
o Your vehicleÕs odometer reading (kilometres).
Customer Assistance CentreDaimlerChrysler Canada Inc. P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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2004 Chrysler CrossfireÐ October 1, 2003
21
ROADSIDE ASSISTANCE
¥ FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. ¥ OUT OF FUEL? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle willbe towed to the nearest re-fuelling centre. In these instances, thecost of fuel purchased will be your responsibility. Please read ÒAbout Roadside AssistanceÓ (page 22) because there are some limitations that may affect the service available to you. T O REQUEST ASSISTANCE
(SEE
ALSO INSIDE FRONTCOVER
)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime, from any location in Canada orthe United States: 1-800-363-4869(this number does not ring
at DaimlerChrysler Canada). Please identify yourself as aDaimlerChrysler vehicle owner and be ready to provide:
oYour Vehicle Identification Number
o Your licence plate number
o Your odometer reading (kilometres)
o The location of your vehicle and the phone number where you can be reached.oType of service needed (tow, flat tire, battery boost, etc.)
Note: ¥ In severe weather, some delays may be expected.
¥ You will have to personally authorize the service provided by the tow company.
¥ If your vehicle is towed to a dealership, you are responsiblefor contacting the dealership to authorize the service.
T OWING AFTERTHEPROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 7 years
or 115,000 kilometres, whichever occurs first. If you call the
toll-free number for assistance after the Program expires, you willhave to pay for the service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs afterthe Program expires, towing (only) will be provided on areimbursement basis. Call the toll-free number and service will bedispatched, but you will have to pay for the tow. For reimbursementconsideration, see your authorized dealer for further details. *See page 10.
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