2004 CHRYSLER CONCORDE service

15
HOW TO GET SERVICE
HOW TO GET SERVICE
IN CANADA :
Warranty service must be done by an authorized Chrysler dealer. If you move or are travelling in Canada, warranty service may be requestedfrom any authorized DaimlerChrysler dealer, but preferably one whosells the same Chrysler brand vehicle as yours. I N THE UNITED STA TES (INCLUDING U.S. POSSESSIONS AND
TERRITORIES ) AND MEXICO :
If you are travelling temporarily in the United States or Mexico, and your vehicle remains registered in Canada, your DaimlerChryslerCanada warranty will still apply. Service may be requested at anyauthorized Chrysler dealership. I N AFOREIGN COUNTRYOUTSIDE OFNOR TH AMERICA :
If you are travelling temporarily outside of North America, and your vehicle remains registered in Canada, you should take your vehicle to an authorized Chrysler dealer. If the authorized dealership charges
you for repairs which you feel should be covered under yourwarranty, please get a detailed receipt for the work done. When your vehicle returns to Canada, contact the DaimlerChrysler CanadaCustomer Assistance Centre (page 18) for reimbursementconsideration. Reimbursement will not be considered if the vehicledoes not return to Canada. I
F YOU MOVE :
If you move to another country, be sure to contact DaimlerChrysler Canada Customer Assistance (page 18) and the customs departmentof the destination country before you move. Vehicle importationrules vary considerably from country to country. You may berequired to present documentation of your move to DaimlerChryslerCanada in order to continue your warranty coverage. You may alsobe required to obtain documentation from DaimlerChrysler Canadain order to register your vehicle in your new country. N OTICE :
If your vehicle is registered outside of Canada, and you have not followed the procedure set out above, your vehicle will no longer beeligible for warranty coverage of any kind. (Vehicles registered toCanadian government officials or military personnel on assignmentoutside of Canada will continue to be covered by the basic warranty.)
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OTHER THINGS YOU SHOULD KNOW
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed for most new vehicles, to cover repair costs beyond your vehicleÕswarranty. Protection is available for almost every operating part ofyour vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuineDaimlerChrysler service contract. We are notresponsible for
other companiesÕ contracts. See page 24 for details on available Service Contracts. A PPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items are normally found and corrected during new-vehicleinspection. For your protection, if you find any such defect ordamage, you should tell your Selling Dealer immediately, because ifthe problem worsens due to use and exposure, repairs will not becovered by any warranty. P
RODUCTION CHANGES
DaimlerChrysler Canada and its dealers reserve the right to make changes in vehicles built and/or sold at any time without incurringany obligations to make the same or similar changes on vehicleswhich were built and/or sold previously. E XCHANGE PAR TS
To reduce the amount of time your vehicle is out of service due to repairs, DaimlerChrysler may offer exchange service on some parts. Mopar or Autopar ¨brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meetDaimlerChrysler standards and are warranted the same as newparts. Examples of parts that may be serviced by exchange includeengines, transmissions, instrument clusters, radios, tape and CDplayers, speedometers and various electronic modules.
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CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler vehicle. If you have a warranty or service problem that has not beenresolved to your complete satisfaction, please follow these steps: 1.Discuss the matter with the Service Manager of your DaimlerChrysler dealership; then with the General Manager orowner, if necessary.
2. Give your dealer a reasonable length of time or number ofopportunities to satisfy you. In fact, your dealer may contactDaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at theaddress or toll-free number shown and give us an opportunity toreview your situation. When you contact us, please provide thefollowing information: o
Your name, address and phone number
o The name of your dealer
o Your Vehicle Identification Number (VIN)
o Your vehicleÕs odometer reading (kilometres).
Customer Assistance CentreDaimlerChrysler Canada Inc. P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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ROADSIDE ASSISTANCE
7/115 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2003 vehicles which have a 3-year or 60,000- kilometre
basic warranty and a 7-year or 115,000- kilometrepowertrain
warranty. Eligible vehicles must be registered in Canada and arecovered for 7 years or 115,000 kilometres, whichever occurs first,from the vehicleÕs warranty start date. Vehicles placed in Police, Taxi,Limousine, Postal or Ambulance service are covered for roadsideassistance for 3 years or 60,000 kilometresonly (whichever occurs
first). Roadside Assistance service will be provided to the owner ordriver of an eligible vehicle. ¥
NEED A TOW?
If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized DaimlerChrysler Canada dealership which services your brand ofvehicle (or to the DaimlerChrysler Canada dealership of your choice,provided it is within a 35-kilometre distance of the point of breakdown).
¥ STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, it will be winched tothe nearest road surface. If your vehicle is unable to proceed under itsown power and a tow is required once the winch is performed, you willbe responsible for paying the service facility for the winch and the tow.
¥ DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,your vehicle will be towed to the nearest DaimlerChrysler dealer (or to the DaimlerChrysler dealership of your choice provided it is within a 35-kilometre distance of the point of breakdown).
¥ LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limitedto providing access to the seating area only and does not include thecost of replacing keys.)
ROADSIDE
ASSIST ANCE
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ROADSIDE ASSISTANCE
¥ FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. ¥ OUT OF FUEL? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle willbe towed to the nearest re-fueling centre. In these instances, the costof fuel purchased will be your responsibility. Please read ÒAbout Roadside AssistanceÓ (page 22) because there are some limitations that may affect the service available to you. T O REQUEST ASSISTANCE
(SEE
ALSO INSIDE FRONTCOVER
)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime, from any location in Canada orthe United States: 1-800-363-4869(this number does not ring
at DaimlerChrysler Canada). Please identify yourself as aDaimlerChrysler vehicle owner and be ready to provide:
oYour Vehicle Identification Number
o Your licence plate number
o Your odometer reading (kilometres)
o The location of your vehicle and the phone number where you can be reached.oType of service needed (tow, flat tire, battery boost, etc.)
Note: ¥ In severe weather, some delays may be expected.
¥ You will have to personally authorize the service provided by the tow company.
¥ If your vehicle is towed to a dealership, you are responsiblefor contacting the dealership to authorize the service.
T OWING AFTERTHEPROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 7 yearsor 115,000 kilometres, whichever occurs first. If you call the toll-free
number for assistance after the Program expires, you will have topay for the service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs afterthe Program expires, towing (only) will be provided on areimbursement basis. Call the toll-free number and service will bedispatched, but you will have to pay for the tow. For reimbursementconsideration, see your authorized dealer for further details. *See page 10.
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ROADSIDE ASSISTANCE
ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent with the Basic andPowertrain Warranties. Covered service must be provided in Canada or the continental United States and is limited to plated and insuredvehicles which use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularly travelled and maintained public road (such as beaches, recreationalareas, construction sites, open fields and private roads). Cross-country, logging, autocross and any other form of off-road use isnot covered.
The Program does not cover winching or towing for
vehicles that become stuck while plowing snow.
The Program does not cover repeat calls for the same problem (if
avoidance of the problem is within the control of the driver or owner), or towing from one dealership to another, or service if thedriver appears to be under the influence of alcohol or drugs. The Program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle warranty will be provided by your DaimlerChrysler Canada dealer.
The Program does not pay for towing required because of an
accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damagesuffered when it left the road, the tow will not be covered.
The Program does not cover any Òincidental or consequential
damagesÓ connected with the failure of your vehicle or providingservices to you. Such damages include lost time, inconvenience, lossof use of your vehicle, rental cars, fuel, telephone, travel or lodging,loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damageto your vehicle or personal property resulting from providing roadsideservice is the responsibility of the roadside service provider (thetowing company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before anyrepairs are performed.
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ROADSIDE ASSISTANCE
DaimlerChrysler Canada reserves the right to limit services or
reimbursement claims for any vehicle, if in our opinion there is abuse of the services or requests for service become unreasonable ortoo frequent.
The Program may be amended or cancelled at any time
without refund. I N REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a DaimlerChrysler Canada dealership,we reserve the right to engage a nearby non-DaimlerChrysler servicefacility to repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road
to the servicing dealership, transportation by rail or water may benecessary. The Program will cover a tow to the dock or rail terminaland also to the dealership at the end of the trip, but specialtransportation by rail or water must be arranged for and paid by you. We will reimburse you for special transportation costs, up to$300 per incident. I
F YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim reimbursement under the followingconditions: ¥ You must have called the toll-free number first for assistance.
¥ Towing claims must be accompanied by the original detailedrepair bill and towing invoice.
¥ Reimbursement will be limited to the local Roadside Assistancecontractor rates, to a maximum of $100 per incident, unlessotherwise noted.
¥ Only original receipts, bills and/or charge card copies submitted byyou will be accepted for consideration for reimbursement.Originals will be returned upon request.
¥ Mail your claims to: DaimlerChrysler Canada Roadside Assistance248 Pall Mall, P.O. Box 5845London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claimpresented for payment later than 30 days from the date the servicewas performed, or if service was provided by an unlicensed garageor individual.
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24As complete as our new warranty is, it may not give you total protection for your ownership period, nor does it provide theregular maintenance which is required to keep your new vehicleat its optimal operating condition. If you lease a vehicle, youshould be aware of your obligation to maintain and repair the vehicle.
DaimlerChrysler Canada Service Contracts can enhance your
new vehicleÕs factory warranty from the day of delivery and provide mechanical coverage on most major components   
when your
factory warranty expires. There are 3 types of plans available forpurchase to suit most needs and the average length of ownership.    Subject to limitations. Details available at your selling dealer.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
OPTIONAL
DAIMLERCHR YSLER
CANADA SER VICE
CONTRACTS
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