2004 CHEVROLET TAHOE phone

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Recorders..................................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the United
States Government....................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-11
Reporting Safety Defects to
General Motors.........................................7-11
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Chevrolet, the letter should be addressed to
Chevrolet’s Customer Assistance Center.
United States – Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA® (243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
7-4

Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) – Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment that
may be required for your
vehicle, such as hand
controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
All TTY users call 1-800-263-3830.
7-5

Roadside Assistance Program
Security While You Travel
1-800-CHEV-USA (243-8872)
As the proud owner of a new Chevrolet vehicle, you are
automatically enrolled in the Chevrolet Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road. Chevrolet’s Roadside
Assistance toll-free number is staffed by courteous
and capable Roadside Assistance Representatives who
are available 24 hours a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles.
Emergency Tow:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
In many instances, mechanical failures are covered
under Chevrolet’s Bumper-to-Bumper warranty.
However, when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
7-6

While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Chevrolet Roadside Assistance:
1-800-CHEV-USA (1-800-234-8872), text telephone
(TTY) users, call 1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Chevrolet has always exemplied quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
7-7

Child Restraints (cont.)
Securing a Child Restraint in the
Center Front Seat Position........................1-69
Securing a Child Restraint in the Right
Front Seat Position...................................1-70
Top Strap...................................................1-58
Top Strap Anchor Location............................1-59
Where to Put the Restraint...........................1-57
Chime Level Adjustment.................................3-139
Cigarette Lighter.............................................3-21
Cleaning
Inside of Your Vehicle.................................5-101
Outside of Your Vehicle..............................5-104
Underbody Maintenance.............................5-107
Weatherstrips............................................5-103
Cleaning Aluminum or Chrome-Plated Wheels . . . 5-106
Cleaning Exterior Lamps/Lenses......................5-104
Cleaning Fabric/Carpet...................................5-101
Cleaning Glass Surfaces................................5-103
Cleaning Interior Plastic Components...............5-103
Cleaning Leather...........................................5-102
Cleaning the Mirror.................................2-48, 2-51
Cleaning the Top of the Instrument Panel.........5-103
Cleaning the Video Screen.............................3-133
Cleaning the Windshield, Backglass and
Wiper Blades............................................5-105
Cleaning Tires..............................................5-106
Cleaning Vinyl..............................................5-102Climate Control System...................................3-22
Dual..........................................................3-23
Dual Automatic............................................3-27
Rear Air Conditioning and Heating System......3-35
Rear Air Conditioning and Heating
System, Electronic....................................3-37
Rear Air Conditioning System........................3-34
Compass Calibration...............................2-48, 2-50
Compass Operation.........................................2-49
Compass Variance..................................2-47, 2-50
Content Theft-Deterrent....................................2-18
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-65
Coolant
Engine Temperature Gage............................3-47
Heater, Engine............................................2-24
Surge Tank Pressure Cap.............................5-29
Cooling System..............................................5-32
Cruise Control................................................3-11
Cruise Control Light........................................3-54
Cupholder(s)..................................................2-63
Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
4

H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-9
Headlamp High/Low-Beam Changer.................... 3-8
Headlamps....................................................5-54
Bulb Replacement.......................................5-54
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-56
Halogen Bulbs............................................5-54
Roof Marker Lamps.....................................5-57
Side Identication Marker Lamps...................5-57
Headphones.................................................3-123
Heated Seats................................................... 1-6
Heating.........................................................3-31
Highway Hypnosis...........................................4-46
Hill and Mountain Roads..................................4-46
Hitches..........................................................4-72
HomeLink
®Transmitter....................................2-58
HomeLink®Transmitter, Programming................2-59
Hood
Checking Things Under................................5-12
Release.....................................................5-12
Horn............................................................... 3-6
How to Add Coolant to the Coolant
Surge Tank.................................................5-34
How to Add Fluid............................................5-26
How to Check Lubricant...................................5-51How to Check Power Steering Fluid..................5-39
How to Inspect...............................................5-22
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-31
Hydroplaning..................................................4-42
I
If No Steam Is Coming From Your Engine..........5-31
If Steam Is Coming From Your Engine...............5-30
If the Light is Flashing.....................................3-51
If the Light Is On Steady.................................3-51
If You Are Caught in a Blizzard.........................4-50
If You Are Stuck in Sand, Mud, Ice or Snow.......4-52
If You Do Decide To Pull A Trailer.....................4-66
Ignition Positions.............................................2-22
Infants and Young Children, Restraints...............1-50
Ination - Tire Pressure...................................5-69
Instrument Panel
Cluster.......................................................3-40
Overview..................................................... 3-4
Instrument Panel Brightness.............................3-18
Instrument Panel Fuse Block..........................5-111
Interior Lamps................................................3-18
J
Jump Starting.................................................5-44
8