2004 CHEVROLET SUBURBAN service

If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve day maximum) may be available for
the use of public transportation such as taxi or bus. In
addition, should you arrange transportation through
a friend or relative, reimbursement for reasonable fuel
expenses (ve day maximum) may be available.
Claim amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of
$30.00 a day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
7-8

Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitled “Warranty and Owner
Assistance Information” furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact you dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for air bag
deployment and, if so equipped, to provide anti-lock
braking and to help the driver control the vehicle
in difficult driving situations. Some information may be
stored during regular operations to facilitate repair
of detected malfunctions; other information is stored only
in a crash or near crash event by computer systems
commonly called event data recorders (EDR).
In a crash or near crash event, computer systems, such
as the Air Bag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, safety belt usage, air bag readiness, air
bag performance data, and the severity of a collision.
This information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
7-9

To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or manual
for information on its operations and data collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
7-10

Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
7-11

Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

Customer Assistance Information (cont.)
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United
States Government...................................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-16
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-25, 3-32
Delayed Locking.............................................2-10
Dinghy Towing................................................4-56
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-57
Dome Lamps.................................................3-20
Door
Delayed Locking..........................................2-10
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-13Driver
Position, Safety Belt.....................................1-31
DRIVER DOOR AJAR.....................................3-70
Driver Information Center (DIC).........................3-56
DIC Operation and Displays..........................3-56
DIC Warnings and Messages........................3-68
Driving
At Night.....................................................4-39
City...........................................................4-43
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Freeway.....................................................4-44
Hill and Mountain Roads..............................4-46
In Rain and on Wet Roads...........................4-40
Off-Road....................................................4-23
Winter........................................................4-48
Driving Across an Incline..................................4-35
Driving Downhill..............................................4-34
Driving in Mud, Sand, Snow or Ice....................4-37
Driving in Water..............................................4-38
Driving On Grades..........................................4-76
Driving on Off-Road Hills.................................4-30
Driving on Snow or Ice....................................4-48
Driving Through Deep Standing Water...............4-42
Driving Through Flowing Water.........................4-42
Driving Uphill..................................................4-31
5

Driving with a Trailer.......................................4-74
Dual Automatic Climate Control System.............3-27
Dual Climate Control System............................3-23
DVD
Rear Seat Entertainment System..................3-123
DVD Distortion..............................................3-133
DVD Messages.............................................3-133
DVD Player..................................................3-126
E
Easy Exit Seat...............................................2-68
Electrical System
Add-On Equipment.....................................5-110
Fuses and Circuit Breakers.........................5-110
Power Windows and Other Power Options....5-110
Windshield Wiper Fuses.............................5-110
Emissions Inspection and Maintenance
Programs...................................................3-52
Engine
Air Cleaner/Filter.........................................5-22
Battery.......................................................5-44
Check and Service Engine Soon Light............3-50
Coolant......................................................5-26
Coolant Heater............................................2-24
Coolant Temperature Gage...........................3-47
Drive Belt Routing.......................................6-17
Engine Compartment Overview......................5-14Engine (cont.)
Exhaust.....................................................2-43
Fan Noise..................................................5-37
Oil .............................................................5-17
Overheating................................................5-29
Starting......................................................2-23
ENGINE COOLANT HOT.................................3-70
Engine Hour Meter Display...............................3-41
Engine Oil Additives........................................5-20
ENGINE OVERHEATED..................................3-70
Entering or Exiting the Third Row Seats.............1-10
Entry Lighting.................................................3-19
Environmental Concerns..................................4-27
Erasing HomeLink
®Buttons..............................2-61
Event Data Recorders (EDR)............................. 7-9
Exit Lighting...................................................3-19
Express-Down Windows...................................2-17
Extender, Safety Belt.......................................1-47
Exterior Lamps...............................................3-14
F
Filter
Engine Air Cleaner......................................5-22
Finding a Program Type (PTY) Station
(RDS and XM™).......................3-85, 3-97, 3-112
Finding a Station..................3-78, 3-83, 3-95, 3-110
Finish Care..................................................5-104
6

M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill.........................................6-10
At Least Once a Month................................6-10
At Least Once a Year..................................6-11
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-8
Maintenance Record....................................6-18
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services.........................6-10
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-2
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-77
Making Turns.................................................4-75
Malfunction Indicator Light................................3-50
Manual Seats................................................... 1-3
Manual Windows............................................2-16
Matching Transmitter(s) to Your Vehicle............... 2-6
Memory Seat.................................................2-67
Message
DIC Warnings and Messages........................3-68
Mexico, Central America and Caribbean Islands/
Countries (Except Puerto Rico and U.S. Virgin
Islands) – Customer Assistance........................ 7-5Mirrors
Automatic Dimming Rearview with Compass
and Temperature Display...........................2-49
Automatic Dimming Rearview with OnStar®,
Compass and Temperature Display.............2-45
Manual Rearview Mirror................................2-45
Outside Automatic Dimming Mirror.................2-54
Outside Camper-Type Mirrors........................2-52
Outside Convex Mirror.................................2-55
Outside Curb View Assist Mirrors...................2-54
Outside Heated Mirrors................................2-55
Outside Manual Mirrors................................2-51
Outside Power Camper-Type.........................2-53
Outside Power Foldaway Mirrors....................2-53
Outside Power Mirrors..................................2-52
Model Reference................................................ vi
MyGMLink.com................................................ 7-3
N
New Vehicle Break-In......................................2-21
Normal Maintenance Replacement Parts............6-15
O
Odometer......................................................3-41
Off-Road Driving.............................................4-23
Off-Road Recovery..........................................4-20
10