2004 CHEVROLET SUBURBAN tow

Roadside Assistance Program
Security While You Travel
1-800-CHEV-USA (243-8872)
As the proud owner of a new Chevrolet vehicle, you are
automatically enrolled in the Chevrolet Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road. Chevrolet’s Roadside
Assistance toll-free number is staffed by courteous
and capable Roadside Assistance Representatives who
are available 24 hours a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles.
Emergency Tow:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
In many instances, mechanical failures are covered
under Chevrolet’s Bumper-to-Bumper warranty.
However, when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
7-6

Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
7-11

Customer Assistance Information (cont.)
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United
States Government...................................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-16
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-25, 3-32
Delayed Locking.............................................2-10
Dinghy Towing................................................4-56
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-57
Dome Lamps.................................................3-20
Door
Delayed Locking..........................................2-10
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-13Driver
Position, Safety Belt.....................................1-31
DRIVER DOOR AJAR.....................................3-70
Driver Information Center (DIC).........................3-56
DIC Operation and Displays..........................3-56
DIC Warnings and Messages........................3-68
Driving
At Night.....................................................4-39
City...........................................................4-43
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Freeway.....................................................4-44
Hill and Mountain Roads..............................4-46
In Rain and on Wet Roads...........................4-40
Off-Road....................................................4-23
Winter........................................................4-48
Driving Across an Incline..................................4-35
Driving Downhill..............................................4-34
Driving in Mud, Sand, Snow or Ice....................4-37
Driving in Water..............................................4-38
Driving On Grades..........................................4-76
Driving on Off-Road Hills.................................4-30
Driving on Snow or Ice....................................4-48
Driving Through Deep Standing Water...............4-42
Driving Through Flowing Water.........................4-42
Driving Uphill..................................................4-31
5

K
KEYFOB X BATTERY LOW.............................3-71
Keyless Entry System....................................... 2-5
Keys............................................................... 2-3
L
Lamps
Exterior......................................................3-14
Interior.......................................................3-18
Lamps On Reminder.......................................3-16
Lap Belt........................................................1-41
Lap-Shoulder Belt...........................................1-31
LATCH System
Child Restraints...........................................1-62
Securing a Child Restraint Designed for the
LATCH System........................................1-64
Leaving Your Vehicle With the
Engine Running..........................................2-40
LEFT REAR DOOR AJAR................................3-71
Level Control..................................................4-64
Liftgate..........................................................2-14
Liftgate Glass and Liftgate................................2-15
Light
Air Bag Readiness.......................................3-42
Anti-Lock Brake System Warning...................3-46
Battery Warning..........................................3-44
Brake System Warning.................................3-45
Cruise Control.............................................3-54Light (cont.)
Four-Wheel-Drive.........................................3-54
Low Fuel Warning.......................................3-55
Malfunction Indicator....................................3-50
Passenger Air Bag Status Indicator................3-42
Safety Belt Reminder...................................3-41
Tire Pressure..............................................3-49
Tow/Haul Mode...........................................3-54
Traction Off................................................3-46
Lighted Visor Vanity Mirror...............................2-18
Listening to a DVD..............................3-107, 3-122
Loading Your Vehicle.......................................4-58
Loading Your Vehicle for Off-Road Driving..........4-26
Locking Rear Axle...........................................4-11
Lockout Protection..........................................2-14
Lock-Out Switch.............................................2-18
Locks
Delayed Locking..........................................2-10
Door........................................................... 2-8
Lockout Protection.......................................2-14
Power Door.................................................. 2-9
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-13
Loss of Control...............................................4-22
LOW COOLANT LEVEL..................................3-71
Low Fuel Warning Light...................................3-55
Luggage Carrier..............................................2-63
Lumbar
Power Controls............................................. 1-5
9

M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill.........................................6-10
At Least Once a Month................................6-10
At Least Once a Year..................................6-11
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-8
Maintenance Record....................................6-18
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services.........................6-10
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-2
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-77
Making Turns.................................................4-75
Malfunction Indicator Light................................3-50
Manual Seats................................................... 1-3
Manual Windows............................................2-16
Matching Transmitter(s) to Your Vehicle............... 2-6
Memory Seat.................................................2-67
Message
DIC Warnings and Messages........................3-68
Mexico, Central America and Caribbean Islands/
Countries (Except Puerto Rico and U.S. Virgin
Islands) – Customer Assistance........................ 7-5Mirrors
Automatic Dimming Rearview with Compass
and Temperature Display...........................2-49
Automatic Dimming Rearview with OnStar®,
Compass and Temperature Display.............2-45
Manual Rearview Mirror................................2-45
Outside Automatic Dimming Mirror.................2-54
Outside Camper-Type Mirrors........................2-52
Outside Convex Mirror.................................2-55
Outside Curb View Assist Mirrors...................2-54
Outside Heated Mirrors................................2-55
Outside Manual Mirrors................................2-51
Outside Power Camper-Type.........................2-53
Outside Power Foldaway Mirrors....................2-53
Outside Power Mirrors..................................2-52
Model Reference................................................ vi
MyGMLink.com................................................ 7-3
N
New Vehicle Break-In......................................2-21
Normal Maintenance Replacement Parts............6-15
O
Odometer......................................................3-41
Off-Road Driving.............................................4-23
Off-Road Recovery..........................................4-20
10

Rearview Mirrors.............................................2-45
Reclining Seatbacks.......................................... 1-7
Reclining the Seatbacks...................................1-23
Recommended Fluids and Lubricants.................6-13
Recreational Vehicle Towing.............................4-55
REDUCED ENGINE POWER...........................3-72
Remote Control.............................................3-128
Remote Keyless Entry System............................ 2-5
Remote Keyless Entry System, Operation............ 2-6
Removing the 50/50 Split Bench Seat................1-16
Removing the Bench Seat................................1-21
Removing the Flat Tire and Installing the
Spare Tire..................................................5-86
Removing the Spare Tire and Tools...................5-82
REPLACE LIFTGATE FUSE.............................3-72
Replacement Bulbs.........................................5-60
Replacing Brake System Parts..........................5-43
Replacing the 50/50 Split Bench Seat................1-17
Replacing the Bench Seat................................1-22
Reporting Safety Defects
Canadian Government..................................7-11
General Motors...........................................7-11
United States Government............................7-10
Reprogramming a Single HomeLink
®Button.......2-62
Resetting Defaults...........................................2-62
Restraint System Check
Checking Your Restraint Systems...................1-89
Replacing Restraint System Parts After a
Crash.....................................................1-90Restraint Systems
Checking....................................................1-89
Replacing Parts...........................................1-90
Resynchronization............................................. 2-8
Retained Accessory Power (RAP)......................2-22
Right Front Passenger Position, Safety Belts......1-40
RIGHT REAR DOOR AJAR..............................3-72
Roadside
Assistance Program....................................... 7-6
Rocking Your Vehicle To Get It Out...................4-53
Routing, Engine Drive Belt...............................6-17
Running Your Engine While You Are Parked.......2-44
S
Safety Belt
Reminder Light............................................3-41
Safety Belts
Care of....................................................5-103
Center Passenger Position............................1-40
Driver Position............................................1-31
How to Wear Safety Belts Properly................1-31
Questions and Answers About Safety Belts.....1-30
Rear Safety Belt Comfort Guides for Children
and Small Adults......................................1-45
Rear Seat Passengers.................................1-42
Right Front Passenger Position......................1-40
Safety Belt Extender....................................1-47
13

Tires (cont.)
Changing a Flat Tire....................................5-80
If a Tire Goes Flat.......................................5-80
Ination - Tire Pressure................................5-69
Inspection and Rotation................................5-72
Pressure Monitor System..............................5-70
Spare Tire................................................5-100
Uniform Tire Quality Grading.........................5-76
Wheel Alignment and Tire Balance.................5-77
Wheel Replacement.....................................5-77
When It Is Time for New Tires......................5-74
To Use the Engine Coolant Heater....................2-25
Top Strap......................................................1-58
Top Strap Anchor Location...............................1-59
Torque Lock...................................................2-41
Total Weight on Your Vehicle’s Tires..................4-72
Tow/Haul Mode...............................................2-29
Tow/Haul Mode Light.......................................3-54
Towing
Recreational Vehicle.....................................4-55
Towing a Trailer..........................................4-65
Your Vehicle...............................................4-55
Traction
Assist System (TAS)...................................... 4-9
Off Light.....................................................3-46
Stabilitrak
®System......................................4-12
TRACTION ACTIVE........................................3-75
Traction Control Operation................................4-13
TRACTION SYS LIMITED................................3-75Trailer
Recommendations.......................................4-65
Trailer Brakes.................................................4-73
Trailer Wiring Harness.....................................4-78
Transfer Case........................................5-50, 5-52
Transmission
Fluid, Automatic...........................................5-24
Temperature Gage.......................................3-48
TRANSMISSION HOT.....................................3-75
Transmission Operation, Automatic....................2-26
Transmission, Transaxle, Transfer Case Unit
Repair Manual............................................7-11
Transportation Options...................................... 7-8
Traveling to Remote Areas...............................4-27
Trip Information Button....................................3-57
Trip Odometer................................................3-41
Turn and Lane Change Signals.......................... 3-8
TURN SIGNAL ON.........................................3-76
Turn Signal/Multifunction Lever........................... 3-7
Turn Signals When Towing a Trailer..................4-75
U
Underhood Fuse Block...................................5-113
Understanding Radio Reception.......................3-137
Uniform Tire Quality Grading............................5-76
United States – Customer Assistance.................. 7-4
Used Replacement Wheels..............................5-78
Using Cleaner on Fabric................................5-101
16