2004 CHEVROLET SSR service

Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Chevrolet has always exemplied quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
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Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve day maximum) may be available for
the use of public transportation such as taxi or bus. In
addition, should you arrange transportation through
a friend or relative, reimbursement for reasonable fuel
expenses (ve day maximum) may be available.
Claim amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of
$30.00 a day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
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Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitled “Warranty and Owner
Assistance Information” furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact you dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for air bag
deployment and, if so equipped, to provide anti-lock
braking and to help the driver control the vehicle
in difficult driving situations. Some information may be
stored during regular operations to facilitate repair
of detected malfunctions; other information is stored only
in a crash or near crash event by computer systems
commonly called event data recorders (EDR).
In a crash or near crash event, computer systems, such
as the Air Bag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, safety belt usage, air bag readiness, air
bag performance data, and the severity of a collision.
This information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
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To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or
manual for information on its operations and data
collection.
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In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
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Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Control of a Vehicle.......................................... 4-6
Convertible Top..............................................2-45
Convertible Top Operation................................2-46
Coolant
Engine Temperature Gage............................3-32
Surge Tank Pressure Cap.............................5-26
Cooling System..............................................5-28
Cruise Control.................................................. 3-8
Cruise Control Light........................................3-38
Cupholder(s)..................................................2-30
Current and Past Model Order Forms................7-14
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors....7-12
Reporting Safety Defects to the
Canadian Government..............................7-12
Reporting Safety Defects to the
United States Government.........................7-12
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-13
Customizing Your Automatic Door Locks Feature . . . 2-8D
Daytime Running Lamps..................................3-14
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-21
Depress Brake...............................................3-49
Doing Your Own Service Work........................... 5-3
Door
Locks.......................................................... 2-6
Power Door Locks......................................... 2-7
Programmable Automatic Door Locks............... 2-8
Driver
Position, Safety Belt.....................................1-12
Driver Door Ajar.............................................3-50
Driver Information Center (DIC).........................3-44
DIC Controls and Displays............................3-44
DIC Vehicle Personalization..........................3-55
DIC Warnings and Messages........................3-48
Driver’s Seat.................................................... 1-2
Driving
At Night.....................................................4-16
City...........................................................4-20
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Freeway.....................................................4-21
Hill and Mountain Roads..............................4-24
In Rain and on Wet Roads...........................4-17
Winter........................................................4-26
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Driving On Grades..........................................4-50
Driving on Snow or Ice....................................4-27
Driving Through Deep Standing Water...............4-19
Driving Through Flowing Water.........................4-19
Driving with a Trailer.......................................4-48
Brake Pedal Travel.........................................5-35
E
Electrical System
Add-On Equipment......................................5-83
Fuses and Circuit Breakers...........................5-84
Headlamps.................................................5-83
Power Windows and Other Power Options......5-83
Windshield Wiper Fuses...............................5-83
Emergency Cargo Cover Release Handle...........2-34
Emissions Inspection and
Maintenance Programs.................................3-35
Engine
Air Cleaner/Filter.........................................5-19
Battery.......................................................5-36
Change Engine Oil Light...............................3-37
Check and Service Engine Soon Light............3-32
Coolant......................................................5-23
Coolant Temperature Gage...........................3-32
Cover........................................................5-18
Drive Belt Routing.......................................6-16Engine (cont.)
Engine Compartment Overview......................5-12
Exhaust.....................................................2-21
Oil .............................................................5-13
Overheating................................................5-26
Reduced Power Light...................................3-38
Starting......................................................2-15
Engine Compartment Fuse Block......................5-87
Engine Coolant Hot Idle Engine........................3-50
Engine Cover Insert........................................5-18
Engine Oil Additives........................................5-16
Engine Overheated Stop Engine.......................3-50
Erasing HomeLink
®Buttons..............................2-29
Event Data Recorders (EDR)............................7-10
Exit Lighting...................................................3-16
Express Down Window....................................2-10
Extender, Safety Belt.......................................1-20
Exterior Lamps...............................................3-12
F
Fan Knob......................................................3-20
Filter
Engine Air Cleaner......................................5-19
Finding a Program Type (PTY) Station.......3-65, 3-75
Finding a Station....................................3-63, 3-72
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