Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identi cation Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
mileage (kilometers)
When contacting Chevrolet, please remember that
your concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
7-2
Chains, Tire...................................................5-76
Charging System Light....................................3-26
Check
Engine Light...............................................3-29
Gages Warning Light...................................3-34
Checking Brake Fluid......................................5-41
Checking Coolant............................................5-27
Checking Engine Oil........................................5-13
Checking Things Under the Hood....................... 5-9
Chemical Paint Spotting...................................5-97
Child Restraints
Child Restraint Systems...............................1-43
Infants and Young Children...........................1-38
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-51
Older Children.............................................1-35
Securing a Child Restraint Designed for
the LATCH System...................................1-54
Securing a Child Restraint in a Center
Seat Position...........................................1-56
Securing a Child Restraint in a Rear
Outside Seat Position...............................1-54
Securing a Child Restraint in the Right
Front Seat Position...................................1-58
Top Strap...................................................1-47
Top Strap Anchor Location............................1-49
Where to Put the Restraint...........................1-46
Cigarette Lighter.............................................3-16Cleaning
Inside of Your Vehicle..................................5-92
Outside of Your Vehicle................................5-95
Underbody Maintenance...............................5-97
Weatherstrips..............................................5-94
Cleaning Aluminum Wheels..............................5-96
Cleaning Exterior Lamps/Lenses.......................5-95
Cleaning Fabric/Carpet....................................5-92
Cleaning Glass Surfaces..................................5-94
Cleaning Interior Plastic Components.................5-94
Cleaning Leather............................................5-93
Cleaning the Top of the Instrument Panel...........5-93
Cleaning the Windshield and
Wiper Blades..............................................5-96
Cleaning Tires................................................5-97
Cleaning Vinyl................................................5-93
Climate Control System...................................3-17
Outlet Adjustment........................................3-19
Rear Air Conditioning System........................3-20
Rear Heating System...................................3-20
Compact Spare Tire........................................5-90
Composite Headlamps.....................................5-54
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-43
Coolant
Engine Temperature Gage............................3-28
Heater, Engine............................................2-21
Cooling System..............................................5-31
3
Hood
Checking Things Under.................................. 5-9
Release.....................................................5-10
Horn............................................................... 3-5
How to Add Coolant to the Coolant
Recovery Tank............................................5-33
How to Add Coolant to the Radiator..................5-35
How to Add Fluid............................................5-25
How to Check Lubricant...................................5-51
How to Check Power Steering Fluid..................5-38
How to Inspect the Engine Air Cleaner/Filter.......5-22
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-18
Hydroplaning..................................................4-16
I
If No Steam Is Coming From Your Engine..........5-30
If Steam Is Coming From Your Engine...............5-29
If the Light Is Flashing.....................................3-30
If the Light Is On Steady.................................3-30
If You Are Caught in a Blizzard.........................4-26
If You Are Stuck in Sand, Mud, Ice or Snow.......4-28
If You Do Decide To Pull A Trailer.....................4-35
Ignition Positions.............................................2-18Ignition Transmission Lock Check......................6-25
Infants and Young Children, Restraints...............1-38
In ation - Tire Pressure...................................5-70
Inspection
Brake System.............................................6-27
Engine Cooling System................................6-26
Exhaust System..........................................6-26
Fuel System...............................................6-26
Part C - Periodic Maintenance.......................6-26
Steering, Suspension and Front Drive
Axle Boot and Seal..................................6-26
Throttle System...........................................6-27
Transfer Case and Front Axle
(All-Wheel Drive)......................................6-27
Installing a Garage Door Opener.......................2-39
Instrument Panel
Cluster.......................................................3-23
Overview..................................................... 3-2
Instrument Panel Brightness Control..................3-14
Instrument Panel Fuse Block..........................5-101
Interior Lamps................................................3-14
J
Jump Starting.................................................5-44
7
