2004 CADILLAC XLR phone

Run-Flat Tires
Your vehicle, when new, had run-¯at tires. There's no
spare tire, no tire changing equipment and no place
to store a tire in the vehicle. Run-¯at tires perform so
well without any air that a Tire Pressure Monitor
(TPM) is used to alert you if a tire has lost pressure.
If a tire goes ¯at, you won't need to stop on the side of
the road to change the tire. You can just keep on
driving. The shorter the distance you drive and the
slower the speed, the greater the chance that the tire will
not have to be replaced. If you drive on a de¯ated
run- ¯at tire for 50 miles (80 km) or less and at speeds
of 55 mph (90 km/h) or less, there is a good chance
that the tire can be repaired. The tire can operate
effectively with no air pressure for up to 200 miles
(320 km) at speeds up to 55 mph (90 km/h), but the tire
would then have to be replaced. When a tire is ®lled
with air, it provides a cushion between the road and the
wheel. Because you won't have this cushion when
driving on a de¯ated tire, try to avoid potholes that could
damage your wheel and require replacement of it.Some road hazards can damage a tire beyond repair.
This damage could occur even before you've driven
on the tire in a de¯ated condition. When a tire has been
damaged, or if you've driven any distance on a
run-¯at tire, check with an authorized run-¯at tire service
center to determine whether the tire can be repaired
or should be replaced. To maintain your vehicle's run-¯at
feature, all replacement tires must be self-supporting
tires. As soon as possible, contact the nearest
authorized GM or run-¯at servicing facility for inspection
and repair or replacement. To locate the nearest GM
or run-¯at servicing facility, call Roadside Assistance.
For phone numbers and Roadside Service details
see
Roadside Service on page 7-5.
{CAUTION:
Run-¯at tires are constructed differently than
other tires and could explode during improper
service. You or others could be injured or
killed if you attempt to repair, replace,
dismount, or mount a run-¯at tire. Let only an
authorized run-¯at service center repair,
replace, dismount and mount run-¯at tires.
5-56

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Service...........................................7-5
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Recorders..................................................7-8Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to
General Motors.........................................7-11
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

STEP THREE:Both General Motors and your dealer are
committed to making sure you are completely satis®ed
with your new vehicle. However, if you continue to remain
unsatis®ed after following the procedure outlined in Steps
One and Two, you should ®le with the BBB Auto Line
Program to enforce any additional rights you may have.
Canadian owners refer to your Warranty and Owner
Assistance Information booklet for information on the
Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ®ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac's Customer Assistance Center.
United States ± Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) ± Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle's eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on-site service.
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service
žcan be reached by dialing
1-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge if
the Cadillac is no longer under warranty. Roadside
Service is available only in the United States and
Canada.
7-5

Cadillac Owner PrivilegesŸ
Roadside Service provides several Cadillac Owner
PrivilegesŸ at ªno charge,º throughout yourCadillac
Warranty Period ± 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:
·Towing Service
·Battery Jump Starting
·Lock Out Assistance
·Fuel Delivery
·Flat Tire Change (Covers change only)
·Trip Interruption ± If your trip is interrupted due to a
warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your location
within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we will
arrange to have your car towed to the nearest Cadillac
dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
·A description of the problem
·Name, home address, home telephone number
·Location of your Cadillac and number you are
calling from
·The model year, Vehicle Identi®cation
Number (VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who
have hearing difficulties or are speech impaired. Cadillac
has installed special telecommunication devices
called Text Telephone (TTY) in the Roadside Service
Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 ± daily, 24 hours.
7-6

B
Battery..........................................................5-38
Battery Replacement......................................... 2-7
Battery Run-Down Protection............................3-26
Before Leaving on a Long Trip.........................4-25
Brake
Parking......................................................2-26
System Warning Light..................................3-45
Brake Fluid....................................................5-35
Brake Wear...................................................5-37
Brakes..........................................................5-35
Braking........................................................... 4-6
Braking in Emergencies..................................... 4-8
Break-In, New Vehicle.....................................2-19
Bulb Replacement...........................................5-49
Headlamp Aiming........................................5-46
Buying New Tires...........................................5-63
C
Cadillac Owner PrivilegesŸ............................... 7-6
California Fuel.................................................. 5-6
Canada ± Customer Assistance.......................... 7-4
Canadian Owners................................................ ii
Capacities and Speci®cations............................5-91Carbon Monoxide...................2-11, 2-31, 4-28, 4-37
Care of
Safety Belts................................................5-78
Your CD Player...........................................3-72
Your CDs ...................................................3-72
Cellular Phone Usage......................................3-72
Center Console Storage Area...........................2-41
Chains, Tires..................................................5-68
Check Engine Light.........................................3-48
Checking Coolant............................................5-22
Checking Engine Oil........................................5-13
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-81
Child Restraints
Child Restraint Systems...............................1-23
Infants and Young Children...........................1-20
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-27
Older Children.............................................1-18
Securing a Child Restraint Designed for
the LATCH System...................................1-29
Securing a Child Restraint in the
Passenger Seat Position...........................1-31
Top Strap...................................................1-27
Cigarette Lighter.............................................3-33
2

Cleaning
Inside of Your Vehicle..................................5-75
Outside of Your Vehicle................................5-78
Underbody Maintenance...............................5-81
Weatherstrips..............................................5-78
Cleaning Aluminum Wheels..............................5-80
Cleaning Exterior Lamps/Lenses.......................5-79
Cleaning Fabric/Carpet....................................5-75
Cleaning Glass Surfaces..................................5-78
Cleaning Leather............................................5-77
Cleaning the Interior Plastic Components...........5-77
Cleaning the Mirror.........................................2-33
Cleaning the Speaker Covers...........................5-77
Cleaning the Top of the Instrument Panel...........5-77
Cleaning Tires................................................5-80
Cleaning Vinyl................................................5-77
Cleaning Windshield and Wiper Blades..............5-80
Cleaning Wood Panels....................................5-77
Climate Control System
Air Filter, Passenger Compartment.................3-38
Dual..........................................................3-33
Outlet Adjustment........................................3-38
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-43
Coolant
Engine Temperature Gage............................3-47
Heater, Engine............................................2-21
Surge Tank Pressure Cap.............................5-23Cooled Seats................................................... 1-3
Cooling System..............................................5-26
Courtesy Lamps.............................................3-26
Cupholder(s)..................................................2-41
Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United
States Government...................................7-10
Roadside Service.......................................... 7-5
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-23
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-37
Disarming the System.....................................2-18
Diversity Antenna System.................................3-73
3