2004 CADILLAC ESCALADE mileage

Speedometer and Odometer
Your speedometer lets you see your speed in both
miles per hour (mph) and kilometers per hour (km/h).
Your vehicle’s odometer works together with the
driver information center. You can set a personal trip
and business trip odometer. See “Trip Information” under
DIC Operation and Displays on page 3-51.
The odometer mileage can be checked without the
vehicle running. Simply press the trip stem on the
instrument panel cluster.
If your vehicle ever needs a new odometer installed, the
new one will be set to the correct mileage total of the
old odometer.
Tachometer
Your tachometer displays the engine speed in
revolutions per minute (rpm).
Notice:If you operate the engine with the
tachometer in the shaded warning area, your vehicle
could be damaged, and the damages would not
be covered by your warranty. Do not operate
the engine with the tachometer in the shaded
warning area.
Safety Belt Reminder Light
When the key is turned to RUN or START, a chime will
come on for several seconds to remind people to
fasten their safety belts, unless the driver’s safety belt is
already buckled.
The safety belt light will
also come on and stay on
for several seconds, then it
will ash for several more.
If the driver’s belt is already buckled, neither the chime
nor the light will come on.
Air Bag Readiness Light
There is an air bag readiness light on the instrument
panel, which shows the air bag symbol. The system
checks the air bag’s electrical system for malfunctions.
The light tells you if there is an electrical problem.
The system check includes the air bag sensors, the air
bag modules, the wiring and the crash sensing and
diagnostic module. For more information on the air bag
system, seeAir Bag Systems on page 1-79.
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You can also reset the PERSONAL: XX MI, or
BUSINESS: XX MI while they are displayed by pressing
the reset stem on the cluster. If you press and hold
the reset stem or select button for four seconds,
the display will show the distance traveled since the last
ignition cycle for the personal or business trip.
Odometer
Press the trip information button until ODOMETER
appears on the display. This shows the total distance
the vehicle has been driven in either miles or kilometers.
Pressing the reset stem located on the instrument
cluster with the vehicle off will also display the odometer.
Hourmeter
Press the trip information button to scroll to the
hourmeter. The hourmeter shows the total number of
hours the engine has run. Pressing and holding the reset
stem for about four seconds on the instrument cluster
will also display the hourmeter after the odometer
is displayed when the vehicle is off.
Annual Log
Press the trip information button to scroll to the annual
log. The annual log shows the mileage accumulated
since it was last reset. To reset the annual log,
press and hold the select button for two seconds.
Timer
The DIC can be used as a timer. Press the select
button while TIMER is displayed to start the timer. The
display will show the amount of time that has passed
since the timer was last reset (not including time
the ignition is off). Time will continue to be counted as
long as the ignition is on, even if another display is being
shown on the DIC. The timer will record up to 99 hours,
59 minutes and 59 seconds (99:59:59) after which
the display will roll back to zero.
To stop the counting of time, press the select button
briey while TIMER is displayed.
To reset the timer to zero, press and hold the select
button while TIMER is displayed.
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Doing Your Own Service Work
If you want to do some of your own service work, you
will want to use the proper service manual. It tells
you much more about how to service your vehicle than
this manual can. To order the proper service manual,
seeService Publications Ordering Information on
page 7-13.
Your vehicle has an air bag system. Before attempting
to do your own service work, seeServicing Your Air
Bag-Equipped Vehicle on page 1-94.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. SeeMaintenance Record on page 6-17.{CAUTION:
You can be injured and your vehicle could be
damaged if you try to do service work on a
vehicle without knowing enough about it.
Be sure you have sufficient knowledge,
experience, the proper replacement parts
and tools before you attempt any vehicle
maintenance task.
Be sure to use the proper nuts, bolts and
other fasteners. “English” and “metric”
fasteners can be easily confused. If you
use the wrong fasteners, parts can later
break or fall off. You could be hurt.
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GM Goodwrench®oil meets all the requirements for
your vehicle.
If you are in an area of extreme cold, where the
temperature falls below−20°F (−29°C), it is
recommended that you use either an SAE 5W-30
synthetic oil or an SAE 0W-30 oil. Both will provide
easier cold starting and better protection for your engine
at extremely low temperatures.
Engine Oil Additives
Do not add anything to your oil. The recommended oils
with the starburst symbol that meet GM Standard
GM6094M are all you will need for good performance
and engine protection.
When to Change Engine Oil (GM Oil
Life System)
Your vehicle has a computer system that lets you know
when to change the engine oil and lter. This is based on
engine revolutions and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change will be indicated can vary
considerably. For the oil life system to work properly, you
must reset the system every time the oil is changed.When the system has calculated that oil life has been
diminished, it will indicate that an oil change is necessary.
A CHANGE ENGINE OIL message will come on. Change
your oil as soon as possible within the next two times you
stop for fuel. It is possible that, if you are driving under the
best conditions, the oil life system may not indicate that
an oil change is necessary for over a year. However, your
engine oil and lter must be changed at least once a year
and at this time the system must be reset. Your dealer
has GM-trained service people who will perform this work
using genuine GM parts and reset the system. It is also
important to check your oil regularly and keep it at the
proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours
a day, by calling 1-800-458-8006. In Canada, contact
GM of Canada Customer Communication Centre
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
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STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
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Cadillac Owner Privileges™
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout yourCadillac
Warranty Period – 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption – If your trip is interrupted due to
a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A dealer
technician, if available, can travel to your location within
a 30 mile (50 km) radius of a participating Cadillac
dealership. If beyond this radius, we will arrange to have
your car towed to the nearest Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication Number (VIN),
mileage and date of delivery
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Cadillac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (ve day maximum) may be
available. Claim amounts should reect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $40 a
day and must be supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You
are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage, or rental usage beyond the completion of
the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
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