2004 CADILLAC ESCALADE ESV service schedule

Scheduled Maintenance
When the CHANGE ENGINE OIL message comes on, it
means that service is required for your vehicle. Have your
vehicle serviced as soon as possible within the next
600 miles (1 000 km). It is possible that, if you are driving
under the best conditions, the engine oil life system may
not indicate that vehicle service is necessary for over a
year. However, your engine oil and lter must be changed
at least once a year and at this time the system must be
reset. Your GM Goodwrench dealer has GM-trained
service technicians who will perform this work using
genuine GM parts and reset the system.
If the engine oil life system is ever reset accidentally,
you must service your vehicle within 3,000 miles
(5 000 km) since your last service. Remember to reset
the oil life system whenever the oil is changed. See
Engine Oil on page 5-14for information on the Engine
Oil Life System and resetting the system.When the CHANGE ENGINE OIL message appears,
certain services, checks and inspections are required.
Required services are described in the following for
“MaintenanceI” and “MaintenanceII.” Generally,
it is recommended that your rst service be
MaintenanceI, your second service be MaintenanceII
and that you alternate MaintenanceIand MaintenanceII
thereafter. However, in some cases, MaintenanceII
may be required more often.
MaintenanceI— Use MaintenanceIif the CHANGE
ENGINE OIL message comes on within ten months
since vehicle was purchased or MaintenanceII
was performed.
MaintenanceII— Use MaintenanceIIif the previous
service performed was MaintenanceI. Always use
MaintenanceIIwhenever the message comes on ten
months or more since the last service or if the message
has not come on at all for one year.
6-5

Scheduled Maintenance
Service MaintenanceIMaintenanceII
Change engine oil and lter. Reset oil life system. SeeEngine Oil on
page 5-14.An Emission Control Service.••
Lubricate chassis components.See footnote #.••
Visually check for any leaks or damage.See footnote (j).••
Inspect engine air cleaner lter or change indicator (if equipped). If necessary,
replace lter. SeeEngine Air Cleaner/Filter on page 5-19.An Emission Control
Service. See footnote †.••
Rotate tires and check ination pressures and wear. SeeTires on page 5-65.••
Inspect brake system.See footnote (a).••
Check engine coolant and windshield washer uid levels and add uid as
needed.••
Perform any needed additional services. See “Additional Required Services” in
this section.••
Inspect suspension and steering components.See footnote (b).•
Inspect engine cooling system.See footnote (c).•
Inspect wiper blades.See footnote (d).•
Inspect restraint system components.See footnote (e).•
Lubricate body components.See footnote (f).•
Check transmission uid level and add uid as needed.•
6-6

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2in this section.
Any additional information fromOwner Checks and Services on page 6-10can be added on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-17

Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622). (TTY users
in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac’s Customer Assistance Center.
7-4

Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 – daily, 24 hours.
Courtesy Transportation
Cadillac has always exemplied quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
7-8

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Cadillac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (ve day maximum) may be
available. Claim amounts should reect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $40 a
day and must be supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You
are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage, or rental usage beyond the completion of
the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
7-9

Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
Owner’s Manual
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-14

L
Lamps
Exterior......................................................3-14
Interior.......................................................3-17
Lamps On Reminder.......................................3-16
Lap-Shoulder Belt...........................................1-36
LATCH System
Child Restraints...........................................1-68
Securing a Child Restraint Designed for the
LATCH System........................................1-70
Leaving Your Vehicle With the Engine Running......2-28
LEFT REAR DOOR AJAR................................3-67
Liftgate/Liftglass..............................................2-13
Liftglass/Liftgate..............................................2-13
Light
Air Bag Readiness.......................................3-36
Anti-Lock Brake System Warning...................3-42
Brake System Warning.................................3-40
Charging System.........................................3-39
Cruise Control.............................................3-49
Low Fuel Warning.......................................3-50
Low Tire Pressure Warning Light...................3-42
Malfunction Indicator....................................3-45
Passenger Air Bag Status Indicator................3-38
Safety Belt Reminder...................................3-36
Security.....................................................3-48Light (cont.)
Tow/Haul Mode...........................................3-49
Traction Off................................................3-43
Listening to a DVD.........................................3-85
Loading Your Vehicle.......................................4-50
Loading Your Vehicle for Off-Road Driving..........4-19
Lockout Protection..........................................2-12
Locks
Delayed Locking........................................... 2-9
Door........................................................... 2-8
Lockout Protection.......................................2-12
Power Door.................................................. 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-12
Loss of Control...............................................4-17
LOW COOLANT LEVEL..................................3-63
Low Fuel Warning Light...................................3-50
Luggage Carrier..............................................2-44
Lumbar
Power Controls............................................. 1-4
M
Maintenance Schedule
Additional Required Services........................... 6-7
At Each Fuel Fill.........................................6-10
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