2004 CADILLAC ESCALADE ESV service

Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it
is notpart of the New Vehicle Limited Warranty.
A separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for air bag
deployment and, if so equipped, to provide anti-lock
braking and to help the driver control the vehicle
in difficult driving situations. Some information may be
stored during regular operations to facilitate repair
of detected malfunctions; other information is stored only
in a crash or near crash event by computer systems
commonly called event data recorders (EDR).
7-10

In a crash or near crash event, computer systems, such
as the Air Bag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, safety belt usage, air bag readiness, air
bag performance data, and the severity of a collision.
This information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or
manual for information on its operations and data
collection.
7-11

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments and specications for GM
transmissions, transaxles and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
7-13

Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
Owner’s Manual
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-14

Chime Level Adjustment.................................3-106
Cigarette Lighter.............................................3-22
Cleaning
Inside of Your Vehicle.................................5-106
Outside of Your Vehicle..............................5-108
Underbody Maintenance.............................5-111
Weatherstrips............................................5-108
Cleaning Aluminum or Chrome-Plated Wheels.....5-110
Cleaning Exterior Lamps/Lenses......................5-109
Cleaning Fabric/Carpet...................................5-106
Cleaning Glass Surfaces................................5-107
Cleaning Interior Plastic Components...............5-107
Cleaning Leather...........................................5-106
Cleaning the Mirror.........................................2-34
Cleaning the Speaker Covers..........................5-107
Cleaning the Top of the Instrument Panel.........5-107
Cleaning the Video Screen...............................3-97
Cleaning the Windshield, Backglass and
Wiper Blades............................................5-110
Cleaning Tires..............................................5-111
Cleaning Vinyl..............................................5-106
Cleaning Wood Panels...................................5-107
Climate Control System
Automatic...................................................3-23
Climate Controls Personalization....................3-33
Outlet Adjustment........................................3-30
Rear..........................................................3-30
Clock............................................................3-23
Compass Calibration.......................................2-34Compass Variance..........................................2-33
Content Theft-Deterrent....................................2-16
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-45
Coolant
Engine Temperature Gage............................3-43
Heater, Engine............................................2-21
Surge Tank Pressure Cap.............................5-27
Cooled Seats...........................................1-6, 1-11
Cooling System..............................................5-30
Cruise Control................................................3-11
Cruise Control Light........................................3-49
Cupholder(s)..................................................2-43
Current and Past Model Order Forms................7-14
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors.......7-12
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-12
Roadside Service.......................................... 7-6
Service Publications Ordering Information........7-13
4

D
Daytime Running Lamps..................................3-16
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-29
Delayed Locking............................................... 2-9
Dinghy Towing and Dolly Towing.......................4-49
Diversity Antenna System...............................3-106
Doing Your Own Service Work........................... 5-4
Dome Lamps.................................................3-17
Door
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-12
Driver
Position, Safety Belt.....................................1-36
DRIVER DOOR AJAR.....................................3-66
Driver Information Center (DIC).........................3-50
DIC Operation and Displays..........................3-51
DIC Warnings and Messages........................3-62
Driving
At Night.....................................................4-32
City...........................................................4-36
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-37
Hill and Mountain Roads..............................4-40Driving (cont.)
In Rain and on Wet Roads...........................4-33
Winter........................................................4-42
Driving Across an Incline..................................4-28
Driving Downhill..............................................4-26
Driving in Mud, Sand, Snow or Ice....................4-29
Driving in Water..............................................4-30
Driving On Grades..........................................4-65
Driving on Off-Road Hills.................................4-22
Driving on Snow or Ice....................................4-42
Driving Through Deep Standing Water...............4-35
Driving Through Flowing Water.........................4-35
Driving Uphill..................................................4-23
Driving with a Trailer.......................................4-64
DVD
Rear Seat Entertainment System...................3-86
DVD Distortion...............................................3-97
DVD Messages..............................................3-96
DVD Player....................................................3-89
E
Easy Exit Seat...............................................2-50
Rear Window Defogger....................................3-29
Electrical System
Add-On Equipment.....................................5-114
Fuses and Circuit Breakers.........................5-115
Power Windows and Other Power Options.......5-114
5

Electrical System (cont.)
Windshield Wiper Fuses.............................5-114
Emissions Inspection and Maintenance
Programs...................................................3-47
Engine
Air Cleaner/Filter.........................................5-19
Battery.......................................................5-42
Check and Service Engine Soon Light............3-45
Coolant......................................................5-24
Coolant Heater............................................2-21
Coolant Temperature Gage...........................3-43
Drive Belt Routing.......................................6-16
Engine Compartment Overview......................5-12
Exhaust.....................................................2-30
Fan Noise..................................................5-36
Oil .............................................................5-14
Overheating................................................5-28
Starting......................................................2-19
ENGINE COOLANT HOT.................................3-63
Engine Oil Additives........................................5-17
ENGINE OVERHEATED..................................3-63
Entering or Exiting the Third Row Seats.............. 1-9
Entry Lighting and Exit Lighting.........................3-18
Environmental Concerns..................................4-20
Erasing HomeLink
®Buttons..............................2-42
Event Data Recorders (EDR)............................7-10
Extender, Safety Belt.......................................1-52
Exterior Lamps...............................................3-14
F
Filter
Engine Air Cleaner......................................5-19
Finding a Program Type (PTY) Station
(RDS and XM™).........................................3-75
Finding a Station............................................3-72
Finish Care..................................................5-109
Finish Damage.............................................5-111
Flash-to-Pass................................................... 3-9
Flat Tire........................................................5-85
Flat Tire, Changing.........................................5-86
Fluid
Automatic Transmission................................5-21
Power Steering...........................................5-37
Windshield Washer......................................5-38
FM Stereo....................................................3-104
Fog Lamps....................................................3-16
Folding the Seatback.......................................1-21
Folding the Seatbacks.............................1-15, 1-27
Folding the Seatbacks (60/40 Split
Bench Seat)...............................................1-12
Following Distance..........................................4-64
Front Axle......................................................5-51
Fuel............................................................... 5-5
Additives...................................................... 5-7
California Fuel.............................................. 5-6
6

L
Lamps
Exterior......................................................3-14
Interior.......................................................3-17
Lamps On Reminder.......................................3-16
Lap-Shoulder Belt...........................................1-36
LATCH System
Child Restraints...........................................1-68
Securing a Child Restraint Designed for the
LATCH System........................................1-70
Leaving Your Vehicle With the Engine Running......2-28
LEFT REAR DOOR AJAR................................3-67
Liftgate/Liftglass..............................................2-13
Liftglass/Liftgate..............................................2-13
Light
Air Bag Readiness.......................................3-36
Anti-Lock Brake System Warning...................3-42
Brake System Warning.................................3-40
Charging System.........................................3-39
Cruise Control.............................................3-49
Low Fuel Warning.......................................3-50
Low Tire Pressure Warning Light...................3-42
Malfunction Indicator....................................3-45
Passenger Air Bag Status Indicator................3-38
Safety Belt Reminder...................................3-36
Security.....................................................3-48Light (cont.)
Tow/Haul Mode...........................................3-49
Traction Off................................................3-43
Listening to a DVD.........................................3-85
Loading Your Vehicle.......................................4-50
Loading Your Vehicle for Off-Road Driving..........4-19
Lockout Protection..........................................2-12
Locks
Delayed Locking........................................... 2-9
Door........................................................... 2-8
Lockout Protection.......................................2-12
Power Door.................................................. 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-12
Loss of Control...............................................4-17
LOW COOLANT LEVEL..................................3-63
Low Fuel Warning Light...................................3-50
Luggage Carrier..............................................2-44
Lumbar
Power Controls............................................. 1-4
M
Maintenance Schedule
Additional Required Services........................... 6-7
At Each Fuel Fill.........................................6-10
9