2004 CADILLAC DEVILLE phone

STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
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Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can nd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac’s Customer Assistance Center.
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United States – Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) – Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
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GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Service
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on-site service.
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service
®can be reached by dialing
1-800-882-1112, 24 hours a day, 365 days a year. This
service is provided at no charge for any warranty-covered
situation and for a nominal charge if the Cadillac is no
longer under warranty. Roadside Service is available only
in the United States and Canada.
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Cadillac Owner Privileges™
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout yourCadillac
Warranty Period – 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption – If your trip is interrupted due to a
warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A dealer
technician, if available, can travel to your location within a
30 mile (50 km) radius of a participating Cadillac
dealership. If beyond this radius, we will arrange to have
your car towed to the nearest Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication Number (VIN),
mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 – daily, 24 hours.
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Cassette Tape Messages...............................3-107
Cassette Tape Player Service...........................6-10
CD Changer, Glovebox-Mounted......................3-110
CD Messages.............................3-97, 3-109, 3-113
Cellular Phone Usage....................................3-116
Cellular Telephone, Storage Area......................2-51
Center Console Storage Area...........................2-51
Center Flex Storage Unit.................................2-52
Center Front Passenger Position, Safety Belts.......1-20
Center High-Mounted Stoplamp (CHMSL)...........5-64
Chains, Tires..................................................5-84
Charging System Light....................................3-51
Check
Engine Light...............................................3-55
Checking Coolant............................................5-29
Checking Engine Oil........................................5-16
Checking Things Under the Hood......................5-12
Chemical Paint Spotting.................................5-104
Child Restraints
Child Restraint Systems...............................1-35
Infants and Young Children...........................1-31
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-42
Older Children.............................................1-29
Securing a Child Restraint Designed for the
LATCH System........................................1-44Child Restraints (cont.)
Securing a Child Restraint in a Rear Seat
Position..................................................1-44
Securing a Child Restraint in the Right Front
Seat Position...........................................1-47
Top Strap...................................................1-40
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-38
Cigarette Lighter.....................................3-31, 3-32
Cleaning
Inside of Your Vehicle..................................5-98
Outside of Your Vehicle..............................5-101
Underbody Maintenance.............................5-104
Weatherstrips............................................5-101
Cleaning Aluminum or Chrome-Plated Wheels.....5-103
Cleaning Exterior Lamps/Lenses......................5-102
Cleaning Fabric/Carpet....................................5-98
Cleaning Glass Surfaces................................5-100
Cleaning Leather............................................5-99
Cleaning the Interior Plastic Components..........5-100
Cleaning the Mirror.................................2-39, 2-41
Cleaning the Speaker Covers..........................5-100
Cleaning the Top of the Instrument Panel.........5-100
Cleaning Tires..............................................5-103
Cleaning Vinyl................................................5-99
Cleaning Windshield and Wiper Blades............5-102
Cleaning Wood Panels...................................5-100
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Climate Control System
Air Filter, Passenger Compartment.................3-40
Climate Controls Personalization....................3-43
Dual..........................................................3-32
Outlet Adjustment........................................3-37
Rear..........................................................3-38
Steering Wheel Controls...............................3-42
Comfort Controls, DIC Personalization................3-73
Compact Spare Tire........................................5-96
Compass Calibration.......................................2-40
Compass Operation.........................................2-40
Compass Variance..........................................2-40
Console Shift Lever.........................................2-35
Continuous Variable Road Sensing Suspension
(CVRSS)....................................................4-11
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-53
Coolant
Engine Temperature Gage............................3-54
Engine Temperature Warning Light.................3-54
Heater, Engine............................................2-27
Surge Tank Pressure Cap.............................5-31
Cooled Seats................................................... 1-3
Cooling System..............................................5-34
Cornering Lamps............................................3-20
Courtesy Lamps.............................................3-23Cruise Control................................................3-13
Cruise Control Light........................................3-60
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors.......7-12
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Service.......................................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps..................................3-18
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-36
Digital Cluster.................................................3-45
Dinghy Towing................................................4-34
4

Steering Wheel Comfort Controls......................3-42
Steering Wheel Controls, Audio.......................3-115
Steering Wheel Controls, Memory.....................2-55
Steering Wheel, Heated..................................... 3-8
Steering Wheel, Tilt Wheel................................. 3-7
Storage
Garment Hooks...........................................2-53
Storage Areas
Cellular Telephone.......................................2-51
Center Console Storage Area........................2-51
Center Flex Storage Unit..............................2-52
Convenience Net.........................................2-53
Front Storage Area......................................2-51
Full Floor Console Storage Area....................2-51
Glove Box..................................................2-50
Instrument Panel Storage Area......................2-50
Map Pocket................................................2-52
Rear Storage Area.......................................2-53
Rear Storage Door Trim Armrest....................2-53
Umbrella Holder..........................................2-53
Storing the Flat Tire and Tools..........................5-95
Storing the Spare Tire and Tools.......................5-95
Stuck in Sand, Mud, Ice or Snow......................4-32
Sun Visors.....................................................2-18
Sunroof.........................................................2-54T
Tachometer....................................................3-49
Taillamps
Turn Signal, and Stoplamps..........................5-64
TCS Warning Light..........................................3-53
Testing the Alarm............................................2-20
Theft-Deterrent, Radio....................................3-114
Theft-Deterrent Systems...................................2-19
PASS-Key
®III .............................................2-21
PASS-Key®III Operation..............................2-22
Tilt Wheel........................................................ 3-7
Tire Ination Check.........................................6-10
Tire Pressure Display......................................3-88
Tire Sidewall Labeling......................................5-66
Tire Size.......................................................5-70
Tire Terminology and Denitions........................5-71
Tires.............................................................5-66
Buying New Tires........................................5-80
Chains.......................................................5-84
Changing a Flat Tire....................................5-86
Compact Spare Tire.....................................5-96
If a Tire Goes Flat.......................................5-85
Ination - Tire Pressure................................5-74
Inspection and Rotation................................5-78
Pressure Monitor Operation...........................5-76
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