2004 CADILLAC CTS V phone

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons
with Disabilities...........................................7-5
Roadside Service...........................................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event
Data Recorders..........................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the
United States Government..........................7-10
Reporting Safety Defects to the
Canadian Government................................7-11
Reporting Safety Defects to
General Motors.........................................7-11
Service Publications
Ordering Information..................................7-11
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac’s Customer Assistance Center.
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication
Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
7-4

Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to
$1,000 toward eligible
aftermarket driver or
passenger adaptive
equipment that may be
required for your vehicle,
such as hand controls,
wheelchair/scooter
lifts, etc.
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
All TTY users call 1-800-263-3830.
7-5

Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we will
arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. A Roadside Service Advisor will assist
you and request the following information:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication
Number (VIN), mileage, and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called
Text Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 — daily, 24 hours.
Courtesy Transportation
Cadillac has always exemplied quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during
warranty repairs.
7-7

CD Messages...............................................3-122
Cellular Phone Usage....................................3-126
Center Console Storage Area...........................2-51
Center High-Mounted Stoplamp (CHMSL)...........5-53
Chains, Tire...................................................5-78
Change Engine Oil..........................................3-73
Change Trans (Transmission) Fluid
(Automatic Transmission)..............................3-73
Charging System Light....................................3-43
Check
Engine Light...............................................3-47
Engine Oil Pressure Message.......................3-58
Check Brake Fluid..........................................3-74
Check Coolant Level.......................................3-74
Check Engine Light.........................................3-47
Check Gas Cap..............................................3-74
Check Washer Fluid........................................3-75
Checking Coolant............................................5-30
Checking Engine Oil........................................5-18
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-97
Child Restraints
Child Restraint Systems...............................1-35
Infants and Young Children...........................1-32
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-41Child Restraints (cont.)
Older Children.............................................1-29
Securing a Child Restraint Designed for
the LATCH System...................................1-43
Securing a Child Restraint in a Rear
Seat Position...........................................1-43
Securing a Child Restraint in the Right
Front Seat Position...................................1-46
Top Strap...................................................1-39
Top Strap Anchor Location............................1-40
Where to Put the Restraint...........................1-38
Cigarette Lighter.............................................3-28
Cleaning
Inside of Your Vehicle..................................5-92
Outside of Your Vehicle................................5-95
Underbody Maintenance...............................5-97
Weatherstrips..............................................5-94
Cleaning Aluminum or Chrome-Plated Wheels......5-96
Cleaning Exterior Lamps/Lenses.......................5-95
Cleaning Fabric/Carpet....................................5-92
Cleaning Glass Surfaces..................................5-94
Cleaning Interior Plastic Components.................5-93
Cleaning Leather............................................5-93
Cleaning the Mirror.................................2-41, 2-43
Cleaning the Speaker Covers...........................5-94
Cleaning the Top of the Instrument Panel...........5-93
3

Cleaning Tires................................................5-96
Cleaning Vinyl................................................5-93
Cleaning Windshield and Wiper Blades..............5-96
Cleaning Wood Panels....................................5-94
Climate Control System
Air Filter, Passenger Compartment.................3-35
Dual..........................................................3-29
Outlet Adjustment........................................3-34
Steering Wheel Controls...............................3-36
Clutch, Hydraulic.............................................5-28
Compact Spare Tire........................................5-91
Compass Calibration.......................................2-42
Compass Operation.........................................2-42
Compass Variance..........................................2-42
Competitive Driving (CTS-V) .............................3-75
Competitive Driving Mode................................4-10
Congurable Radio Display Keys.....................3-123
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-52
Coolant
Engine Temperature Gage............................3-46
Engine Temperature Warning Light.................3-45
Heater, Engine............................................2-25
Hot Temperature Warning Message................3-57
Surge Tank Pressure Cap.............................5-31
Cooling System..............................................5-34
Cruise Control................................................3-23
Cruise Control (CTS).......................................3-14Cruise Control (CTS-V) ....................................3-17
Cruise Control Light........................................3-52
CTS-VEngine Data.......................................5-112
Cupholder(s)..................................................2-50
Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons
with Disabilities.......................................... 7-5
Reporting Safety Defects to
General Motors........................................7-11
Reporting Safety Defects to the
Canadian Government..............................7-11
Reporting Safety Defects to the
United States Government.........................7-10
Roadside Service.......................................... 7-6
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-24
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-32
4