2004 CADILLAC CTS V service

3. On automatic transmission vehicles, try to start the
engine in each gear. The starter should work only
in PARK (P) or NEUTRAL (N). If the starter works in
any other position, contact your GM Goodwrench
dealer for service.
On manual transmission vehicles, put the shift lever
in NEUTRAL (N), push the clutch pedal down
halfway and try to start the engine. The starter
should work only when the clutch pedal is pushed
down all the way to the oor. If the starter works
when the clutch is not pushed all the way down,
contact your GM Goodwrench dealer for service.
Automatic Transmission Shift Lock Control
System Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked on a
level surface.2. Firmly apply the parking brake. SeeParking Brake
on page 2-35if necessary.
Be ready to apply the regular brake immediately if
the vehicle begins to move.
3. With the engine off, turn the ignition to ON, but do
not start the engine. Without applying the regular
brake, try to move the shift lever out of PARK (P)
with normal effort. If the shift lever moves out
of PARK (P), contact your GM Goodwrench dealer
for service.
Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turn
the ignition to OFF in each shift lever position.
With an automatic transmission, the ignition should
turn to OFF only when the shift lever is in PARK (P).
The key should come out only in OFF.
With a manual transmission, the ignition should turn
to OFF only when the key release button is pressed.
The key should come out only in OFF.
Contact your GM Goodwrench dealer if service
is required.
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Parking Brake and Automatic
Transmission Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle
could begin to move. You or others could be
injured and property could be damaged.
Make sure there is room in front of your
vehicle in case it begins to roll. Be ready to
apply the regular brake at once should the
vehicle begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake,
set the parking brake.
To check the parking brake’s holding ability: With
the engine running and transaxle in NEUTRAL (N),
slowly remove foot pressure from the regular
brake pedal. Do this until the vehicle is held by the
parking brake only.
To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to PARK (P).
Then release the parking brake followed by the
regular brake.
Contact your GM Goodwrench dealer if service
is required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2in this section.
Any additional information fromOwner Checks and Services on page 6-9can be added on the following record pages.
Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-16

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-17

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-18

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons
with Disabilities...........................................7-5
Roadside Service...........................................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event
Data Recorders..........................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the
United States Government..........................7-10
Reporting Safety Defects to the
Canadian Government................................7-11
Reporting Safety Defects to
General Motors.........................................7-11
Service Publications
Ordering Information..................................7-11
Section 7 Customer Assistance and Information
7-1

Customer Assistance
and Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours
a day, by calling 1-800-458-8006. In Canada, contact
GM of Canada, Canadian Cadillac Customer
Communication Centre by calling 1-888-446–2000.We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3