2004 CADILLAC CTS service schedule

Scheduled Maintenance
When the Change Engine Oil message in the Driver
Information Center (DIC) comes on, it means that
service is required for your vehicle. Have your
vehicle serviced as soon as possible within the next
600 miles (1 000 km). It is possible that, if you are
driving under the best conditions, the engine oil life
system may not indicate that vehicle service is
necessary for over a year. However, your engine oil and
lter must be changed at least once a year and at
this time the system must be reset. Your GM
Goodwrench dealer has GM-trained service technicians
who will perform this work using genuine GM parts
and reset the system.
If the engine oil life system is ever reset accidentally,
you must service your vehicle within 3,000 miles
(5 000 km) since your last service. Remember to reset
the oil life system whenever the oil is changed. See
Engine Oil on page 5-18for information on the Engine
Oil Life System and resetting the system.When the Change Engine Oil message appears, certain
services, checks and inspections are required.
Required services are described in the following for
“MaintenanceI” and “MaintenanceII.” Generally,
it is recommended that your rst service be
MaintenanceI, your second service be MaintenanceII
and that you alternate MaintenanceIand MaintenanceII
thereafter. However, in some cases, MaintenanceII
may be required more often.
MaintenanceI— Use MaintenanceIif the change
engine oil message comes on within ten months
since vehicle was purchased or MaintenanceII
was performed.
MaintenanceII— Use MaintenanceIIif the previous
service performed was MaintenanceI. Always use
MaintenanceIIwhenever the message comes on ten
months or more since the last service or if the message
has not come on at all for one year.
6-4

Scheduled Maintenance
Service MaintenanceIMaintenanceII
Change engine oil and lter. Reset oil life system. SeeEngine Oil on
page 5-18.An Emission Control Service.••
Visually check for any leaks or damage.See footnote (k).••
Inspect engine air cleaner lter. If necessary, replace lter. SeeEngine Air
Cleaner/Filter on page 5-24.An Emission Control Service. See footnote †.••
Rotate tires and check ination pressures and wear. SeeTires on page 5-58.••
Inspect brake system.See footnote (a).••
Check engine coolant and windshield washer uid levels and add uid
as needed.••
Perform any needed additional services. See “Additional Required Services” in
this section.••
Inspect suspension and steering components.See footnote (b).•
Inspect engine cooling system.See footnote (c).•
Inspect wiper blades.See footnote (d).•
Inspect restraint system components.See footnote (e).•
Lubricate body components.See footnote (f).•
Replace passenger compartment air lter.See footnote (g).•
6-5

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2in this section.
Any additional information fromOwner Checks and Services on page 6-9can be added on the following record pages.
Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-16

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Scheduling Service Appointments
When your vehicle requires warranty service, you should
contact your dealer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership,
let them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Cadillac helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles from the dealership.
Public Transportation or
Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (ve day maximum) may be
available. Claim amounts should reect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $40 a
day and must be supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may
also be responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
7-8

Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
Owner’s Manual
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill.........................................6-10
At Least Once a Month................................6-10
At Least Once a Year..................................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-8
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-2
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-45
Making Turns.................................................4-43
Malfunction Indicator Light................................3-47
Manual Passenger Seat.................................... 1-2
Manual Transmission.......................................2-25
Fluid..........................................................5-27
Operation...................................................2-33
Map Pocket...................................................2-51
Matching Transmitter(s) to Your Vehicle............... 2-6Memory Mirrors..............................................2-53
Memory Seat.................................................2-53
Message
Center.......................................................3-53
Check Engine Oil Pressure...........................3-58
DIC Warnings and Messages........................3-70
Hot Coolant Temperature Warning..................3-57
Oil Temperature Warning..............................3-58
Tire Pressure Warning..................................3-59
Transmission Fluid Hot.................................3-57
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands) — Customer Assistance........ 7-5
Mirror Operation.....................................2-41, 2-42
Mirrors
Automatic Dimming Rearview with OnStar
®.......2-41
Automatic Dimming Rearview with OnStar®
and Compass...........................................2-41
Memory.....................................................2-53
Outside Convex Mirror.................................2-44
Outside Curb View Assist Mirror....................2-44
Outside Heated Mirrors................................2-45
Outside Power Mirrors..................................2-43
MyGMLink.com................................................ 7-3
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Scheduled Maintenance..................................... 6-4
Scheduling Service Appointments........................ 7-8
Seats
Head Restraints............................................ 1-6
Heated Seats............................................... 1-3
Manual Passenger......................................... 1-2
Memory.....................................................2-53
Power Lumbar.............................................. 1-3
Power Seats................................................. 1-2
Reclining Seatbacks...................................... 1-4
Split Folding Rear Seat.................................. 1-7
Securing a Child Restraint
Designed for the LATCH System...................1-43
Rear Seat Position......................................1-43
Right Front Seat Position..............................1-46
Security Light.................................................3-51
Sensors.........................................................3-31
Service........................................................... 5-3
Adding Equipment to the Outside of
Your Vehicle.............................................. 5-5
Doing Your Own Work................................... 5-4
Engine Soon Light.......................................3-47
Publications Ordering Information...................7-11
Service AC (Air Conditioning) System................3-80
Service Air Bag..............................................3-81
Service Bulletins.............................................7-12
Service Charging System.................................3-81
Service Electrical System.................................3-81Service Fuel System.......................................3-81
Service Idle Control.........................................3-82
Service Manuals.............................................7-11
Service Stability System Message.....................3-82
Service Steering System..................................3-84
Service Theft System......................................3-84
Service Transmission.......................................3-85
Service Vehicle Soon......................................3-85
Setting Preset Stations...................................3-111
Setting the Time...........................................3-108
Setting the Tone (Bass/Treble)........................3-112
Sheet Metal Damage.......................................5-97
Shift Lock Release (Automatic Transmission)......2-29
Shift Speeds (Manual Transmission)..................2-35
Shifting Into Park (P).......................................2-36
Shifting Out of Park (P)...................................2-38
Six-Speed (CTS-V) ..........................................2-34
Skidding........................................................4-17
Skip Shift (CTS-V) ..........................................2-35
Some Other Rainy Weather Tips.......................4-21
Specications, Capacities...............................5-111
Speed Variable Assist Steering.........................4-12
Speedometer..................................................3-40
Speedometer Display.......................................3-54
Split Folding Rear Seat..................................... 1-7
Sport Mode Button (Automatic Transmission).......2-31
Sport Mode Light............................................3-50
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