2004 BUICK RANDEZVOUS mileage

Speedometer and Odometer
Your speedometer lets you see your speed in both
miles per hour (mph) and kilometers per hour (km/h).
Your odometer shows how far your vehicle has
been driven, in either miles (used in the United States)
or kilometers (used in Canada). However, a Canadian
odometer will remain in metric units only.
Your vehicle has a tamper-resistant odometer.
You may wonder what happens if your vehicle needs a
new odometer installed. If the new one can be set to
the mileage total of the old odometer, then that will
be done. If it can’t, then it’s set at zero and a label must
be put on the driver’s door to show the old mileage
reading when the new odometer was installed.
If your vehicle is equipped with the Driver Information
Center (DIC), you may toggle the odometer to
display either miles, available only in the United States,
or kilometers. SeeDriver Information Center (DIC)
on page 3-60.
Trip Odometer
In addition to the standard odometer, the cluster can
also display a trip odometer. The display can be toggled
between the odometer and the trip odometer by
quickly pressing and releasing the trip/reset button
located to the right of the temperature gage. The trip
odometer will continue to keep track of miles or
kilometers driven even if they are not currently
displayed. A Canadian trip odometer will remain in
metric units only. To reset the trip odometer to zero (0),
push and hold the trip/reset button for at least one
and a half seconds, but less than three seconds. The
trip odometer that is showing in the display will be reset.
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Retro-Active Reset
The trip odometer has a feature called retro-active
reset. This feature can be used to set the trip odometer
to the number of miles or kilometers driven since the
ignition was last turned on. This can be used if you
forget to reset your trip odometer at the beginning of a
trip. To use the retro-active reset feature, push and
hold the trip/reset button for at least three seconds. The
trip odometer will then display the number of miles or
kilometers driven since the ignition was last turned
on and you began driving. (If you use the retro-active
reset feature after you have started the vehicle, but
before you begin moving, the display will show
the number of miles or kilometers you drove during the
last ignition cycle.) Once you begin driving, the trip
odometer will accumulate mileage. For example, if you
have driven 5.0 miles (8,0 km) since you started
your vehicle, and then activate the retro-active reset
feature, the display will show 5.0 miles (8,0 km). As you
drive, the display will then increase to 5.1 miles
(8,2 km), 5.2 miles (8,4 km), etc.
Tachometer
The tachometer displays the engine speed in revolutions
per minute (rpm).
Notice:If you operate the engine with the
tachometer in the shaded warning area, your vehicle
could be damaged, and the damages would not be
covered by your warranty. Do not operate the engine
with the tachometer in the shaded warning area.
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Service
Your dealer knows your vehicle best and wants you to
be happy with it. We hope you will go to your dealer
for all your service needs. You will get genuine GM parts
and GM-trained and supported service people.
We hope you will want to keep your GM vehicle all GM.
Genuine GM parts have one of these marks:
Doing Your Own Service Work
If you want to do some of your own service work, you
will want to use the proper service manual. It tells
you much more about how to service your vehicle than
this manual can. To order the proper service manual,
seeService Publications Ordering Information on
page 7-12.
Your vehicle has an air bag system. Before attempting
to do your own service work, seeServicing Your Air
Bag-Equipped Vehicle on page 1-82.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. SeeMaintenance Record on page 6-14.
{CAUTION:
You can be injured and your vehicle could be
damaged if you try to do service work on a
vehicle without knowing enough about it.
Be sure you have sufficient knowledge,
experience, the proper replacement parts
and tools before you attempt any vehicle
maintenance task.
CAUTION: (Continued)
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When to Change Engine Oil
(GM Oil Life System)
Your vehicle has a computer system that lets you know
when to change the engine oil and lter. This is based on
engine revolutions and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change will be indicated can vary
considerably. For the oil life system to work properly, you
must reset the system every time the oil is changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is necessary.
A CHANGE ENGINE OIL message will come on. Change
your oil as soon as possible within the next two times you
stop for fuel. It is possible that, if you are driving under the
best conditions, the oil life system may not indicate that
an oil change is necessary for over a year. However, your
engine oil and lter must be changed at least once a year
and at this time the system must be reset. Your dealer
has GM-trained service people who will perform this work
using genuine GM parts and reset the system. It is also
important to check your oil regularly and keep it at the
proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed.
How to Reset the CHANGE ENGINE OIL
Message
The GM Oil Life System calculates when to change
your engine oil and lter based on vehicle use. Anytime
your oil is changed, reset the system so it can
calculate when the next oil change is required. If a
situation occurs where you change your oil prior to a
CHANGE ENGINE OIL message being turned on, reset
the system.
If your vehicle does not have the optional Driver
Information Center (DIC), do the following:
1. Turn the ignition to ON, with the engine off.
2. Fully press and release the accelerator pedal slowly
three times within ve seconds.
3. Turn the key to OFF.
If the CHANGE ENGINE OIL message comes back
on when you start your vehicle, the engine oil life
system has not reset. Repeat the procedure.
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Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the top
left of the instrument panel and visible through the
windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
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STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
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We have quick, easy access to telephone numbers of the
following additional services depending on your needs:
Hotels
Glass replacement
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police, re department or hospitals
In many instances, mechanical failures are covered
under Buick’s comprehensive warranty. However, when
other services are utilized, our advisors will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identication Number (VIN)
Vehicle license plate number
Buick reserves the right to limit services or
reimbursement to an owner or driver when, in Buick’s
judgement, the claims become excessive in frequency or
type of occurrence.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Buick Roadside Assistance: 1-800-252-1112,
text telephone (TTY) users, call 1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
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Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $30 a
day and must be supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You
are responsible for taxes, levies, usage fees, excessive
mileage or rental usage beyond the completion of
the repair.
Generally it is not possible to provide a like-vehicle as
a courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitled Warranty and Owner
Assistance Information furnished with each new vehicle
provides detailed warranty coverage information.Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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