Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identi cation Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
7-2
Cleaning (cont.)
Underbody Maintenance...............................5-99
Video Screen............................................3-116
Weatherstrips..............................................5-96
Cleaning Aluminum Wheels..............................5-98
Cleaning Exterior Lamps/Lenses.......................5-97
Cleaning Fabric/Carpet....................................5-93
Cleaning Glass Surfaces..................................5-95
Cleaning Interior Plastic Components.................5-95
Cleaning Leather............................................5-95
Cleaning the Top of the Instrument Panel...........5-95
Cleaning the Windshield, Backglass
and Wiper Blades........................................5-98
Cleaning Tires................................................5-98
Cleaning Vinyl................................................5-95
Climate Control System
Climate Controls Personalization....................3-26
Dual Automatic............................................3-20
Rear..........................................................3-25
Compass Calibration.......................................2-32
Compass Operation.........................................2-31
Compass Variance..........................................2-32
Content Theft-Deferrent....................................2-17
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-43Coolant
Engine Temperature Gage............................3-34
Heater, Engine............................................2-23
Cooling System..............................................5-32
Cruise Control................................................3-10
Cruise Control Light........................................3-40
CURB VIEW ACTIVATED.................................3-55
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors....7-12
Reporting Safety Defects to the
Canadian Government..............................7-12
Reporting Safety Defects to the
United States Government.........................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
4
H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-5
Headlamp High/Low-Beam Changer.................... 3-9
Headlamps....................................................5-54
Bulb Replacement.......................................5-54
Electrical System.......................................5-102
Headphones.................................................3-106
Heated Seats................................................... 1-3
Highway Hypnosis...........................................4-37
Hill and Mountain Roads..................................4-38
Hitches..........................................................4-57
HomeLink
®Transmitter....................................2-36
HomeLink®Transmitter, Programming................2-37
Hood
Checking Things Under................................5-12
Release.....................................................5-12
Horn............................................................... 3-7
How to Add Coolant to the Coolant
Recovery Tank............................................5-34
How to Add Coolant to the Radiator..................5-36
How to Add Fluid............................................5-26
How to Check........................................5-25, 5-68
How to Check Lubricant...................................5-52How to Check Power Steering Fluid..................5-39
How to Inspect...............................................5-24
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-13
Hydroplaning..................................................4-32
I
ICE POSSIBLE..............................................3-54
If No Steam Is Coming From Your Engine..........5-31
If Steam Is Coming From Your Engine...............5-30
If the Light is Flashing.....................................3-36
If the Light Is On Steady.................................3-37
If You Are Caught in a Blizzard.........................4-42
If You Are Stuck in Sand, Mud, Ice or Snow.......4-44
If You Do Decide To Pull A Trailer.....................4-54
Ignition Positions.............................................2-20
Infants and Young Children, Restraints...............1-28
In ation - Tire Pressure...................................5-67
Instrument Panel
Cluster.......................................................3-28
Overview..................................................... 3-4
Instrument Panel Brightness.............................3-17
Interior Lamps................................................3-17
8
