2004 BUICK LESABRE instrument

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2

Check
Engine Light...............................................3-40
Tire Pressure System...................................5-66
Checking Coolant............................................5-25
Checking Engine Oil........................................5-13
Checking Things Under the Hood......................5-10
Checking Your Restraint Systems......................1-56
Chemical Paint Spotting...................................5-89
Child Restraints
Child Restraint Systems...............................1-33
Infants and Young Children...........................1-29
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-39
Older Children.............................................1-27
Securing a Child Restraint Designed for
the LATCH System...................................1-41
Securing a Child Restraint in a Rear
Seat Position...........................................1-42
Securing a Child Restraint in the Right
Front Seat Position...................................1-44
Top Strap...................................................1-37
Top Strap Anchor Location............................1-38
Where to Put the Restraint...........................1-36
Chime Level Adjustment..................................3-82
Cigarette Lighter.............................................3-23
Cleaning
Inside of Your Vehicle..................................5-84
Outside of Your Vehicle................................5-87Cleaning (cont.)
Underbody Maintenance...............................5-89
Weatherstrips..............................................5-87
Cleaning Aluminum or Chrome-Plated Wheels.....5-88
Cleaning Exterior Lamps/Lenses.......................5-87
Cleaning Fabric/Carpet....................................5-84
Cleaning Glass Surfaces..................................5-86
Cleaning Interior Plastic Components.................5-86
Cleaning Leather............................................5-86
Cleaning the Top of the Instrument Panel...........5-86
Cleaning Tires................................................5-89
Cleaning Vinyl................................................5-85
Cleaning Windshield and Wiper Blades..............5-88
Climate Control System...................................3-24
Climate Controls Personalization....................3-31
Dual Automatic............................................3-26
Outlet Adjustment........................................3-30
Steering Wheel Controls...............................3-31
Compact Disc Errors.......................................3-77
Compact Disc Messages..........................3-62, 3-73
Compact Spare Tire........................................5-83
Compass Calibration.......................................2-34
Compass Operation.........................................2-34
Compass Variance..........................................2-34
Content Theft-Deferrent....................................2-18
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-42
3

Hitches..........................................................4-42
HomeLink®Transmitter....................................2-38
HomeLink®Transmitter, Programming................2-39
Hood
Checking Things Under................................5-10
Release.....................................................5-11
Horn............................................................... 3-7
How to Add Coolant to the Coolant
Recovery Tank............................................5-30
How to Add Coolant to the Radiator..................5-31
How to Add Fluid............................................5-23
How to Check........................................5-21, 5-65
How to Check Power Steering Fluid..................5-36
How to Inspect the Engine Air Cleaner/Filter.......5-18
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-11
Hydroplaning..................................................4-19
I
If No Steam Is Coming From Your Engine..........5-27
If Steam Is Coming From Your Engine...............5-26
If the Light Is Flashing.....................................3-41
If the Light Is On Steady.................................3-42
If You Are Stuck in Sand, Mud, Ice or Snow.......4-30
If You Do Decide To Pull A Trailer.....................4-40
If You’re Caught in a Blizzard...........................4-28
Ignition Positions.............................................2-22
Ignition Transaxle Lock Check..........................6-20Inadvertent Power Battery Saver.......................3-19
Infants and Young Children, Restraints...............1-29
Ination - Tire Pressure...................................5-65
Inspection
Brake System.............................................6-22
Engine Cooling System................................6-22
Exhaust System..........................................6-21
Fuel System...............................................6-22
Part C - Periodic Maintenance.......................6-21
Steering, Suspension and Front Drive Axle
Boot and Seal.........................................6-21
Throttle System...........................................6-22
Instrument Panel
Cluster.......................................................3-33
Overview..................................................... 3-4
Instrument Panel Brightness.............................3-17
Interior Lamps................................................3-17
J
Jump Starting.................................................5-42
K
Key Lock Cylinders Service..............................6-18
Key Reminder Warning....................................2-23
Keyless Entry System....................................... 2-5
Keys............................................................... 2-3
7