2004 BUICK LESABRE time

Long Trip/Highway Scheduled
Maintenance
The services shown in this schedule up to 100,000 miles
(166 000 km) should be repeated after 100,000 miles
(166 000 km) at the same intervals for the life of
this vehicle. The services shown at 150,000 miles
(240 000 km) should be repeated at the same interval
after 150,000 miles (240 000 km) for the life of this
vehicle.
SeePart B: Owner Checks and Services on page 6-17
andPart C: Periodic Maintenance Inspections on
page 6-21.
Footnotes
†The U.S. Environmental Protection Agency or the
California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify
the emission warranty or limit recall liability prior to
the completion of the vehicle’s useful life. We, however,
urge that all recommended maintenance services be
performed at the indicated intervals and the
maintenance be recorded.
*If your vehicle has the GM Oil Life System, a computer
system lets you know when to change the engine oil
and lter. This is based on engine revolutions and
engine temperature, and not on mileage.Based on driving conditions, the mileage at which an oil
change will be indicated can vary considerably. For
the oil life system to work properly, you must reset the
system every time the oil is changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A CHANGE ENGINE OIL SOON message
will come on. Change your oil as soon as possible within
the next two times you stop for fuel. It is possible that,
if you are driving under the best conditions, the oil
life system may not indicate that an oil change is
necessary for over a year. However, your engine oil and
lter must be changed at least once a year and at
this time the system must be reset. It is also important
to check your oil regularly and keep it at the proper
level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed. See Engine Oil on
page 5-13 for information on resetting the system.
Whenever the tires are rotated, the Check Tire Pressure
System (if equipped) must be reset.
+A good time to check your brakes is during tire
rotation. See Brake System Inspection on page 6-22.
6-13

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2

Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands) –
Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
7-5

Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitled Warranty and Owner
Assistance Information furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Records
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash or near crash
event by computer systems commonly called event data
recorders (EDR).
In a crash or near crash event, computer systems, such
as the Airbag Sensing and Diagnostic Module (SDM) in
your vehicle may record information about the condition
of the vehicle and how it was operated, such as engine
speed, brake applications, throttle position, vehicle
speed, seat belt usage, airbag readiness, airbag
performance data, and the severity of a collision. This
information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
7-9

Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

A
Accessory Power Outlets.................................3-22
Adding Washer Fluid.......................................5-36
Additional Program Information........................... 7-9
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-91
Adjusting the Speakers (Balance/Fade)......3-57, 3-65
Air Bag
Readiness Light..........................................3-36
Air Bag Systems.............................................1-47
How Does an Air Bag Restrain?....................1-53
Servicing Your Air Bag-Equipped Vehicle.........1-56
What Makes an Air Bag Inate?....................1-53
What Will You See After an
Air Bag Inates?......................................1-54
When Should an Air Bag Inate?...................1-51
Where Are the Air Bags?..............................1-50
Air Cleaner/Filter, Engine.................................5-18
Airbag Sensing and Diagnostic Module (SDM)...... 7-9
AM ...............................................................3-79
Antenna, Diversity Antenna System...................3-81
Antenna, XM™ Satellite Radio
Antenna System..........................................3-82
Anti-lock Brake System (ABS)............................ 4-7
Anti-Lock Brake, System Warning Light..............3-38
Appearance Care............................................5-83
Care of Safety Belts....................................5-86Appearance Care (cont.)
Chemical Paint Spotting...............................5-89
Cleaning the Inside of Your Vehicle................5-84
Cleaning the Outside of Your Vehicle..............5-87
Finish Damage............................................5-89
Sheet Metal Damage...................................5-89
Underbody Maintenance...............................5-89
Vehicle Care/Appearance Materials................5-90
Weatherstrips..............................................5-87
Ashtrays........................................................3-23
Audio System(s).............................................3-55
Audio Steering Wheel Controls......................3-78
Care of Your Cassette Tape Player................3-80
Care of Your CD Player...............................3-81
Care of Your CDs........................................3-81
Chime Level Adjustment...............................3-82
Diversity Antenna System.............................3-81
Personal Choice Radio Controls....................3-77
Radio with Cassette and CD.........................3-62
Radio with CD............................................3-56
Setting the Time..........................................3-55
Theft-Deterrent Feature................................3-78
Trunk-Mounted CD Changer..........................3-73
Understanding Radio Reception.....................3-79
XM™ Satellite Radio Antenna System............3-82
Automatic Door Locks.....................................3-51
Automatic Level Control...................................4-39
Automatic Operation........................................3-27
1

Coolant
Engine Temperature Gage............................3-40
Heater, Engine............................................2-24
Cooling System..............................................5-28
Cornering Lamps............................................3-15
Courtesy Lamps.............................................3-18
Cruise Control................................................3-11
Cruise Control Light........................................3-44
Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United
States Government...................................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2Defogging and Defrosting.........................3-25, 3-29
Delayed Entry Lighting.....................................3-18
Delayed Exit Lighting.......................................3-18
Delayed Locking.....................................2-11, 3-53
Dinghy Towing................................................4-32
Diversity Antenna System.................................3-81
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-33
Door
Central Door Unlocking System.....................2-10
Delayed Locking..........................................2-11
Door Ajar Reminder.....................................2-11
Locks.......................................................... 2-9
Power Door Locks.......................................2-10
Programmable Automatic Door Locks.............2-12
Rear Door Security Locks.............................2-13
Driver
Position, Safety Belt.....................................1-12
Driver ID.......................................................3-54
Driver Information Center (DIC).........................3-45
DIC Controls and Displays............................3-46
DIC Vehicle Personalization..........................3-50
DIC Warnings and Messages........................3-49
Driving
At Night.....................................................4-16
City...........................................................4-20
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-21
Hill and Mountain Roads..............................4-24
4

Power
Accessory Outlets........................................3-22
Door Locks.................................................2-10
Electrical System.........................................5-92
Lumbar Controls........................................... 1-3
Seat............................................................ 1-2
Steering Fluid.............................................5-35
Windows....................................................2-17
Power Steering...............................................4-10
Programmable Automatic Door Locks.................2-12
Programming the HomeLink
®Transmitter...........2-39
Q
Questions and Answers About Safety Belts.........1-11
R
Radiator Pressure Cap....................................5-26
Radio Data System (RDS)...............................3-62
Radio Messages.....................................3-60, 3-67
Radios..........................................................3-55
Care of Your Cassette Tape Player................3-80
Care of Your CD Player...............................3-81
Care of Your CDs........................................3-81
Personal Choice Radio Controls....................3-77
Radio with Cassette and CD.........................3-62
Radio with CD............................................3-56Radios (cont.)
Setting the Time..........................................3-55
Theft-Deterrent............................................3-78
Trunk-Mounted CD Changer..........................3-73
Understanding Reception..............................3-79
Rainsense™ II Wipers....................................... 3-9
RDS Messages......................................3-59, 3-66
Rear Safety Belt Comfort Guides......................1-24
Rear Seat Passengers, Safety Belts..................1-21
Rear Underseat Fuse Block..............................5-96
Rear Window Defogger............................3-26, 3-29
Rearview Mirror, Automatic Dimming..................2-33
Rearview Mirror, Automatic Dimming with
Compass....................................................2-33
Rearview Mirrors.............................................2-33
Reclining Seatbacks.......................................... 1-4
Recreational Vehicle Towing.............................4-32
Remote Keyless Entry System............................ 2-5
Remote Keyless Entry System, Operation............ 2-5
Remote Trunk Release Lockout........................2-14
Removing the Flat Tire and Installing the
Spare Tire..................................................5-77
Removing the Spare Tire and Tools...................5-75
Removing the Wheel Covers and Wheel
Nut Caps...................................................5-76
Replacement Bulbs.........................................5-56
Replacing Brake System Parts..........................5-40
Replacing Restraint System Parts
After a Crash..............................................1-57
11