BMW Maintenance Programs -
2004 M3
Maintenance Programs are a benefit designed
to help reduce the cost of scheduled and
unscheduled maintenance.
2004 M3 vehicles purchased from any
Authorized BMW center in the United States or
Puerto Rico are covered by Full Maintenance
for 48 months or 50,000 miles, whichever
occurs first. Coverage begins on the date of
first retail sale or the date the vehicle is first
placed in service as a demonstrator or
company vehicle, whichever is earlier.
Any authorized BMW center in the United
States or Puerto Rico will perform the sched-
uled or additional maintenance services on
your vehicle at no expense to you. The
maintenance schedule intervals are based on
normal driving conditions and operation.
Should you request more frequent mainte-
nance service, the cost of these services
will not be covered by the Maintenance
Program.
Coverage
Full Maintenance covers all factory recom-
mended maintenance, as determined by the
service interval indicator. Additional items that
need replacement due to normal wear and
tear, and that are not covered by the original
New Vehicle Limited Warranty - such as brake
pads, brake rotors, and wiper blade inserts -
are included, provided wear and tear
exceeds BMW specifications. Any adjust-
ments required due to normal operating
conditions are also included. See pages 5-8
of this statement for additional information.
Maintenance Intervals
Time intervals should be followed using the
maintenance interval as indicated by the BMW
Service Indicator lights on the check control
panel in the dashboard.This BMW Service and Warranty Information
Statement should be presented to your BMW
center when maintenance is required. Your
BMW center will stamp this book documenting
the services or maintenance performed.
Exclusions from coverage
– Items reimbursable under your New Vehicle
Limited Warranty.
– Gasoline and gasoline additive.
– Windshield washer additive (except when
in conjunction with scheduled mainte-
nance).
– Tires, wheel alignment, tire balance and
rotation.
– Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim.
– Damage detected when performing the rust
perforation inspection.
– Damage which results from negligence,
improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage,
road salt corrosion, alteration, installation of
non-BMW accessories, or use of improper,
poor quality or contaminated fuel.
– Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined.
– Maintenance or repair after the vehicle is
deemed a total loss.
– Maintenance or repairs performed by other
than an Authorized BMW center within the
United States or Puerto Rico.
– Vehicles used in competitive events.
– Oil changes performed outside the
recommended maintenance intervals as
indicated by the Service Interval Indicator.
1
Inspection I
Only those items of inspection work which apply to your vehicle will be performed. This list is
subject to amendment.
Undercarriage
6M3
Change oil and oil filter while engine is at normal operating temperature.
Use only Castrol TWS Motorspor t SAE 10W-60 Synthetic, or Castrol Formula
RS 10W-60 Synthetic oil, BMW p/n 07 51 0 009 420.
Check transmission for leaks.
Check rear axle for leaks.
Half-shafts: Check for leaks at flexible boots.
Visually check fuel tank, lines and connections for leaks.
Check condition, position, and mounting of exhaust system. Examine for leaks.
Check power steering system for leaks. Check power steering fluid level;
add fluid if necessary.
Check steering for absence of play, condition of suspension track rods,
front axle joints, steering linkage and joint disc.
Check overall thickness of rear disc brake pads using special tool.rear
If replacement is necessary: Examine brake disc surfaces. Clean brake pad
contact points in calipers. Grease wheel centering hubs. Check thickness
of parking brake linings only when replacing rear brake pads.
Remove and install front disc brake pads, check overall thickness. Examine
disc surfaces. Clean brake pad contact points in calipers. Grease wheel
centering hubs.
Check brake system connections and lines for leaks, damage
and incorrect positioning.
Check parking brake actuation. Adjust if necessary.
Check all tire pressures (including spare). Correct if necessary.
Check condition of tires (outer surface [left/right]), tread wear and pattern;
in case of uneven tread wear, readjust wheel alignment if requested
(invoice separately).
Inspect entire body according to terms of rust performation limited warranty.
(Must be performed at least every two years).
Engine Compartment
Read out diagnostic system.
Check valve settings. Adjust if needed.
Check engine cooling system/heater hose connections for leaks.
Check coolant level and antifreeze protection level. Add coolant if required.
Check windshield washer fluid level and antifreeze protection.
Fill up and/or correct if required.
Check air conditioner for operation.
Replace microfilter. (Note: reduce replacement interval in dusty
operating conditions.)
Reset service interval indicator.
Body/ElectricalM3
Check battery state-of-charge indicator and charge if required.
Check lighting system, i.e.: headlights, foglights, parking, back-up, license
plate, interior (including map reading lights), glove box, flashlight,
illuminated makeup mirrors, luggage compartment/area lights.
Check instrument panel and dashboard illumination.
Check all warning/indicator lights, check control.
Check turn signals, hazard warning flashers, brake lights, horns, headlight
dimmer and flasher switch.
Check wipers and washer system(s); wiper blades, washer jet positions.
Check condition and function of safety belts.
Visually examine all SRS airbag units for torn covers, obvious damage
or attachment of decals, decorations or accessories.
Check central locking/double lock.
Check operation of all latches.
Check heater/air conditioner blower, rear window defogger.
Check rear view mirrors.
Convertible: Activate automatic roll-over protection system via OBD plug.
Note: First remove hardtop/lower top.
Convertible: Lubricate convertible top sliding linkage covers.
Final Inspection
Road test with check of brakes, suspension, steering, clutch/manual
transmission.
7
Inspection I
M3
Replace air cleaner element. (Note: Reduce replacement interval in
dusty operating conditions).
Replace spark plugs.
Undercarriage
Replace transmission fluid.
Replace differential oil.
Inspection II
Includes all items listed under Inspection I, and the following checks
and maintenance operations.
Engine Compartment
8
Brake Fluid Service
Replace brake fluid every 2 years (time interval begins from the
vehicle’s production date).
Oxygen Sensor Service
Replace Oxygen Sensor every 100,000 miles.
M-Mobility System Service
Replace sealant cartridge every 3 years.
The maintenance schedule as shown
is required for the proper functioning
of the emission control systems for
optimum vehicle performance and fuel
economy.
Abbreviations:
I - Inspect
R - Replace part(s) and/or fluid listed
Basic Engine
Engine oil....................................................
Engine oil filter..........................................
Fuel System
Air filter.......................................................
Ignition System
Spark plugs...............................................
Emission Control Components
Oxygen sensor..........................................
Emission Control Maintenance Schedule M3
Oxygen Sensor Service: The oxygen sensor deteriorates strictly on a mileage basis and must
therefore be replaced to maximize vehicle fuel economy and minimize exhaust pollution.
The mileage interval varies according to individual driving conditions and is determined by the
service interval indicator.
13
Oil Service
Inspection I
Oil Service
Inspection II
RRR R
RRR R
R
R
Replace at intervals of
100,000 milesM3
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excellence
in design, engineering, and service is among
the best in the world. And we invest heavily
every year in our people and facilities to
ensure that our quality standards are consis-
tently applied from the factory to the BMW
center. Par t of that investment program is
devoted to our multi-million-dollar
Import Processing Centers staffed by our
highly trained specialists.
At these state-of-the-art facilities, each BMW is
given a thorough inspection after its transatlan-
tic shipment to the United States. Imperfec-
tions in the mechanical and electrical systems
or damage to the sheet metal, paint, trim or
other components of the vehicle which may
occur during transportation from the factory
to the United States are normally detected
and corrected at the Import Processing
Centers in the United States. Any defect in
material or workmanship which occurs
during the warranty period is covered under
the New Vehicle Limited Warranty.
BMW Import Processing Center
Special Programs
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAM TO PAY ALL OR PART OF THE
COST OF CERTAIN REPAIRS BEYOND THE
TERMS OF THE WARRANTY. CHECK WITH
YOUR BMW CENTER TO DETERMINE
WHETHER ANY ADJUSTMENT PROGRAM
IS APPLICABLE TO YOUR MOTOR
VEHICLE. During a specific period (usually the earlier of
12 months or 12,000 miles, though this
period varies by state), some states require
us or our authorized BMW center, to repair
in a reasonable number of attempts, any
defect or condition which substantially
impairs the use, value, or safety of a new
vehicle sold, leased or registered in that
state.
A “reasonable number of attempts” is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of attempts
may vary by state) or (ii) that the same defect
has caused the vehicle to be out of service by
reason of repair for more than 30 days (this
period may vary by state), except for delays
created by conditions beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated
either to replace the vehicle or reimburse the
owner/lessee in an amount equal to the
purchase price or lease payments paid by the
owner/lessee, less the amount directly
attributable to use of the vehicle by the owner/
lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA
CUSTOMER RELATIONS DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
Customer Assistance -
Notification
22
25 – Repairs cannot be completed during
normal business hours on the same day of
breakdown.
Reimbursements will be made for meals,
lodging, car rentals, and alternate transporta-
tion to bring the driver and the BMW auto-
mobile together after the vehicle has been
repaired by an authorized BMW center.
Original receipts must accompany all reim-
bursement requests.
Trip interruption coverage is limited to $750.00
per incident, to a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
Car Rental Discounts
Discounts of up to 30% are available from
Alamo, Avis, Dollar, Hertz and National car
rental companies. Benefits may vary with each
company and location, and are subject to
change without notice.
Simply display your BMW Service Card
(showing the applicable Plan number) during
reservation and at the time of rental to secure
your discount.
Auto Valet Service
Should there be a need beyond BMW
Roadside Assistance, Auto Valet will provide a
personal assistant who will help in every way
to get you to your final destination. Auto Valet
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations.
In event of an emergency, this service will
assist you in getting information out to the
proper party whether it’s business or personal.
If unable to contact, the message relay service
will document the information, and will make
reasonable efforts to deliver the message to
the message recipient.
Personalized Trip Routing
Leave the planning to us. Simply give one of
our Roadside Assistance service representa-
tives a call, and we’ll provide you with detailed,
easy to read, computerized trip itinerary and
companion map package.
Exclusions
Specifically excluded from coverage are:
– Fines, taxes, or impound towing fees
caused
by a violation of local or state law.
– Expenses related to hazardous weather
conditions (removal from snow, ice, etc.).
– Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Services provided by Cross Country Motor
Club, Inc., Boston, MA 02155, except in
Alaska, California, Hawaii, Oregon, Wisconsin
and Wyoming where services are provided by
Cross Country Motor Club of California, Inc.,
Boston, MA 02155.
The BMW Roadside Assistance Program is
not a warranty and does not affect your rights
under the New Vehicle Limited Warranty.
27
Warrantor
BMW NA warrants 2003 U.S. specification
vehicles distributed by BMW NA or sold
through the BMW NA European Delivery
Program against defects in materials or
workmanship to the first retail purchaser, and
each subsequent purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of
first retail sale, or the date the vehicle
is first placed in service as a demon-
strator or company vehicle, whichever
is earlier.
Warranty Coverage
To obtain service under this warranty, the
vehicle must be brought, upon discovery of a
defect in material or workmanship, to the
workshop of any authorized BMW center,
during normal business hours. The BMW
center will, without charge for parts or labor,
either repair or replace the defective part(s)
using new or authorized remanufactured
parts. The decision to repair or replace said
part(s) is solely the prerogative of BMW NA.
Parts for which replacements are made
become the property of BMW NA.
In all cases, a reasonable time must be
allowed for warranty repairs to be completed
after the vehicle is received by the BMW
center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects inmaterial or workmanship for a period of 10
years, unlimited mileage from the date of
purchase. In order to be eligible for this
coverage, the vehicle must be a new car
retailed in the State of Kansas and the repair
performed by an authorized BMW center in
Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is
available to every BMW owner during the
new vehicle warranty period.
Roadside assistance and other owner
benefits are available by calling:
1-800-332-4269
For additional details on towing and other
owner benefits please refer to the BMW
Roadside Assistance section of this State-
ment (page 24).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear
or deterioration due to driving habits or
conditions, such as brake pads/linings,
brake discs, clutch disc, pressure plate,
filters, upholstery, trim and chrome items,
paint finish, drive belts, glass, and similar
items, are specifically limited to defects in
material or workmanship.
This warranty does not apply to the
following:
Damage which results from negligence,
improper operation of the vehicle, improper
repair, lack of or improper maintenance,
environmental influences, flood, accident or
fire damage, road salt corrosion, or use of
improper or contaminated fuel.
Maintenance services and parts when
replaced during maintenance such as spark
plugs, lubricants, fluids, engine tuneup parts,
replacement of filters, coolant, and refrigerant.
New Vehicle Limited Warranty -
2004 M3 (Valid only in the U.S.A.
and Puerto Rico)