2004 BMW 7 SERIES ESP

BMW Maintenance Program –
2004 745i, 745Li, 760Li
Maintenance Programs are a benefit
designed to help reduce the cost of owner-
ship.
2004 7 Series model vehiclespurchased
from any Authorized BMW center in the
United States or Puerto Rico are covered by
Full Maintenance for 48 months or 50,000
miles, whichever occurs first. Coverage
begins on the date of first retail sale or the
date the vehicle is first placed in service as a
demonstrator or company vehicle, whichever
is earlier.
Any authorized BMW center in the United
States or Puerto Rico will perform the sched-
uled maintenance services on your vehicle at
no expense to you. The maintenance sched-
ule intervals are based on average driving
conditions and operation.
Should you
request more frequent maintenance
service, the cost of these services will not
be covered by the Maintenance Program.
Coverage
Full Maintenancecovers all factory recom-
mended maintenance, as determined by the
Service Interval Indicator System. Additional
items that need replacement due to normal
wear and tear, and that are not covered by
the original New Vehicle Limited Warranty -
such as brake pads, brake rotors, and wiper
blade inserts - are included, provided wear
and tear exceeds BMW wear limits. Any
adjustments required due to normal operating
conditions are also included. See pages 6-7
of this statement for additional information.
Maintenance Intervals
Time intervals should be followed using the
maintenance interval as indicated by the
BMW Service Interval Display.
This BMW Service and Warranty Information
Book should be presented to your BMW
center when maintenance is required. Your
BMW center will stamp this book document-
ing the services or maintenance performed.
Exclusions from coverage
-Items reimbursable under your New
Vehicle Limited Warranty.
- Gasoline.
- Windshield washer additive (except when
in conjunction with scheduled maintenance).
- Tires, wheel alignment, tire balance and
rotation.
- Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim.
- Damage detected when performing the
rust perforation inspection.
- Damage which results from negligence,
improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage,
road salt corrosion, alteration, installation of
non-BMW accessories, or use of improper,
poor quality or contaminated fuel.
- Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined.
- Maintenance or repair after the vehicle is
deemed a total loss.
- Maintenance or repairs performed by other
than an Authorized BMW center within the
United States or Puerto Rico.
- Vehicles used in competitive events.
- Oil changes performed outside the recom-
mended maintenance intervals as indicated
by the Service Interval Display.
1

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW center who
services it. If you should ever have a question
regarding your BMW center’s service or your
BMW's performance, we recommend that you
contact your authorized BMW center. Should
you travel to an unfamiliar area, the BMW
center directory provided at the time of deliv-
ery will help you locate the nearest authorized
BMW center. The centers listed are equipped
to help you with virtually all BMW related
matters.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur and
you require further assistance, you may wish
to contact the BMW NA Customer Relations
Department at 1- 800-831-1117 or through
our website at www.bmwusa.com. When
contacting, we ask that you provide the
following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem.A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first step
in resolving a complaint is to contact the
authorized BMW center that performed the
work on your vehicle. They have the neces-
sary equipment and the personnel to achieve
this goal.
We are confident that every effort will be
made to ensure your satisfaction.
24

Services
From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such
as flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-
site, are the responsibility of the owner/driver.
The New Vehicle Limited Warranty does not
cover any of the above on-site services.
Lock-Out
For security purposes, the driver will need to
prove ownership by presenting proper
documentation, i.e., a valid drivers license,
registration, etc. Lock-out service will be
provided up to a maximum of $100.00 per
incident.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle
Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in
the event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the
nearest authorized BMW center on the next
business day.
If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it
is within 50 additional miles of the "nearest"
BMW center.Towing requests for vehicles disabled
because of casualty, fire, act of God, or viola-
tion of law (federal, state or local) are
accepted at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,
you
must contact BMW Roadside Assistance
for prior authorization and instructions on
claim procedures.
All claims must be
submitted within sixty (60) days of the
disablement or occurrence, accompanied by
the original receipts. Claims received after
that time period may not be honored and are
subject to the full discretion of BMW
Roadside Assistance. If BMW Roadside
Assistance is not contacted for "prior" authori-
zation, the maximum coverage for towing
situations is $100.00.
Sign-and-Drive
In most instances, services provided under
the BMW Roadside Assistance Program do
not require immediate payment.
Usually, you will be able to sign a receipt, so
the provider of the service can be reimbursed
directly by BMW Roadside Assistance.
Parts, materials and fuel should be paid by
you directly to the provider of the services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related,
and;
–Must occur in excess of 100 miles from the
driver’s residence, and;
– Repairs cannot be completed during
normal business hours on the same day of
breakdown.
Reimbursements will be made for meals,
lodging, car rentals, and alternate transporta-
tion to bring the driver and the BMW automo-
bile together after the vehicle has been
repaired by an authorized BMW center.
Original receipts must accompany all
reimbursement requests.
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Modification of the vehicle or installation of
any performance accessories or components
attached to the vehicle which alters the origi-
nal engineering and/or operating specifica-
tions or which result in damage to the other
original components, electrical interference,
electrical short, radio static, water leaks and
wind noise.
Tires are warranted by their respective
manufacturer as detailed in the applicable tire
manufacturer’s warranty statements.
Instructions for proper tire care and mainte-
nance are contained in the Owner’s Manual.
Should you experience difficulty in obtaining
warranty service from a tire manufacturer,
your authorized BMW center will assist you in
resolving the difficulty.
Non-BMW Parts – While you may elect to use
non-genuine BMW parts for maintenance or
repair services, BMW NA is not obligated to
pay for repairs that include non-genuine BMW
parts or for any damage resulting from the
use of non-genuine parts.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the
vehicle has been declared a total loss or
sold for salvage purposes, or if the vehicle
has been used in any competitive event.
General
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW
NA HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR
LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you.
31

Federal Emissions System
Defect Warranty (Valid only in
the U.S.A. and Puerto Rico)
This warranty applies only to U.S. specifica-
tion vehicles distributed by BMW of North
America (BMW NA) or sold through the BMW
NA European Delivery Program.
In accordance with the defect warranty provi-
sions of section 207(b) of the Clean Air Act,
BMW NA warrants to the first retail purchaser,
and each subsequent purchaser, that the car
(a) was designed, built and equipped so as to
conform, at the time of sale, with all regula-
tions of the U.S. Environmental Protection
Agency applicable at the time of manufacture
and (b) is free from defects in materials and
workmanship which would cause it to fail to
conform with applicable regulations for a
period of 2 years or 24,000 miles, whichever
occurs first, except for specific emission
control components (as listed on page 36),
for which the warranty period is 8 years or
80,000 miles, whichever occurs first.
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in
service as a demonstrator or company
vehicle, whichever is earlier.
Warranty claims must be made as soon as
reasonably possible after a defect is discov-
ered. To make a claim, the car must be
brought to any authorized BMW center during
normal business hours.
The BMW center will, without charge for parts
or labor (including diagnosis), either repair or
replace the defective part, if any. The
decision whether to repair or replace said
parts is solely the prerogative of BMW NA
and must be expected to correct the failure of
the warranted part. Parts for which replace-
ments are made become the property of
BMW NA. In all cases, a reasonable time
must be allowed for warranty repairs to be
completed after the car is received by the
BMW center.
For assistance in determining which specific
parts or components of your vehicle are
covered under this warranty, please contact
your BMW center.It is the owner’s responsibility to have all
scheduled inspection and maintenance
services performed (at the owner’s expense),
as prescribed in the maintenance schedule
for the BMW Emission Control System.
Service intervals are computed by the
onboard BMW service interval indicator and
displayed on the instrument panel. The
instructions for proper maintenance and use
can be found in the Owner’s Manual. It is
strongly recommended that any replacement
parts used for maintenance, repair or replace-
ment of emission control systems be certified
BMW Service Parts or BMW Authorized
Remanufactured Parts. Without invalidating
this warranty, the owner may elect to have
maintenance, repair or replacement of the
emission control systems performed by any
automotive repair establishment, or elect to
use parts other than certified BMW Service
Parts. However, the cost of such service or
parts will not be covered under this warranty,
except in emergency situations. In an
emergency situation, where an authorized
BMW center or a warranty replacement part
is not reasonably available (within 30 days),
repairs may be performed at any available
service establishment using any equivalent
part. BMW NA will reimburse the owner for
such emergency repairs (including labor,
parts and diagnosis not to exceed BMW NA
rates for labor, parts, and diagnosis in said
area) that are covered under this warranty.
Replaced parts and paid invoices must be
presented at a BMW center as a condition of
reimbursement for emergency repairs not
performed by a BMW center.
The use of replacement parts, which are not
of equivalent quality, may impair the effective-
ness of the emission control system. If other
than certified BMW Service Parts or
Authorized Remanufactured Parts are used
for maintenance, repair or replacement of
components affecting emission control, the
owner should obtain assurances that such
parts are warranted by their manufacturer to
be equivalent to genuine BMW parts in
performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW
parts.
33

California Emission Control
Warranty Statement*
Your Warranty Rights and
Obligations
The California Air Resources Board and
BMW of North America (BMW NA) are
pleased to explain the emission control
system warranty on your 2003 vehicle. In
California, new motor vehicles must be
designed, built and equipped to meet the
State’s stringent anti-smog standards. BMW
NA must warrant the emission control system
on your vehicle for the periods of time listed
below provided there has been no abuse,
neglect or improper maintenance of your
vehicle.
Your emission control system may include
parts such as the fuel injection system, the
ignition system, catalytic converter, and
engine computer. Also included may be
hoses, belts, connectors and other emission-
related assemblies.
Where a warrantable condition exists, BMW
NA will repair your vehicle at no cost to you
including diagnosis, parts and labor.
Manufacturer’s Warranty Coverage:
–For 3 years or 50,000 miles whichever
occurs first:
1. If your vehicle fails a Smog Check inspec-
tion, all necessary repairs and adjustments
will be made by BMW NA to ensure that
your vehicle passes the inspection. This is
your emission control system PERFOR-
MANCE WARRANTY.
2. If any emission-related part on your
vehicle is defective, the part will be
repaired or replaced by BMW NA. This is
your short-term emission control system
DEFECTS WARRANTY.
–For 7 years or 70,000 miles whichever
occurs first:
If an emission-related part specially noted on
page 40 as having coverage for 7 years or
70,000 miles is defective, the part will be
repaired or replaced by BMW NA. This is
your long-term emission control system
DEFECTS WARRANTY.
Owner’s Warranty Responsibilities:
–As the vehicle owner, you are responsible
for the performance of the required
maintenance listed in your Owner’s
Manual. BMW NA recommends that you
retain all receipts covering maintenance on
your vehicle, but BMW NA cannot deny
warranty solely for the lack of receipts or
for your failure to ensure the performance
of all scheduled maintenance.
–You are responsible for presenting your
vehicle to an authorized BMW center as
soon as a problem exists. The warranty
repairs should be completed in a reason-
able amount of time, not to exceed 30
days.
–As the vehicle owner, you should also be
aware that BMW NA may deny your
warranty coverage if your vehicle or part
has failed due to abuse, neglect, improper
maintenance or unapproved modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact:
BMW of North America
Customer Relations Department
PO. Box 1227
Westwood, N.J. 07675-1227
Telephone: 1-800-831-1117
Website: www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91731
*The California Emissions Control System
Limited Warranty applies to all 2004 U.S.
specification BMW vehicles sold, leased,
and/or registered in California, Maine,
Massachusetts or Vermont.
37

California Emission Control
System Limited Warranty*
This warranty applies to California certified
vehicles distributed by BMW of North
America (BMW NA) or sold through the BMW
NA European Delivery Program, registered
and operated primarily in California.
BMW NA warrants to the original purchaser
and each subsequent owner that the vehicle
is:
(a) designed, built and equipped so as to
conform with the applicable California Air
Resources Board emission standards.
(b) free from defects in materials and
workmanship which cause any part that
can affect emissions to fail to conform
with applicable requirements or to fail a
California Smog Check test or EPA
approved short test for a period of 3
years or 50,000 miles, whichever occurs
first.
(c) free from defects in materials and
workmanship in emission related parts,
which are contained in the California
Emission Warranty Parts List on page 40,
for a period of 7 years or 70,000 miles,
whichever occurs first.
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in
service as a demonstrator or company
vehicle, whichever is earlier.
To obtain service under this warranty, the
vehicle must be brought, upon failure of a
Smog Check test or upon discovery of the
defect, to the workshop of any authorized
BMW center, during normal business hours.
The BMW center will honor or deny your
claim within 30 days. If the claim is denied,
the BMW center will notify you in writing of
the reason(s). The BMW center is required
by law to honor the claim if notice is not given
to the owner within 30 days.
The BMW center will, without charge for parts
or labor (including diagnosis), either adjust,
repair or replace the defective part and other
parts affected by the failure of the warranted
part, if any. If your vehicle failed the California
Smog Check test or an EPA approved shorttest, then BMW NA will repair your vehicle so
that it will pass this test. Items that require
scheduled replacement are warranted up to
the replacement interval specified in the
Service section of this Statement. BMW NA
may repair a part in lieu of replacing it when
performing warranty repairs. Parts for which
replacements are made become the property
of BMW NA. After 3 years or 50,000 miles,
and in accordance with paragraph (c) above,
such repairs are limited to the repair or
replacement of those parts identified in the
California Emissions Warranty List.
If your California registered vehicle is
between 7 and 8 years old and has been
driven less than 80,000 miles, then your
vehicle is eligible for additional warranty
coverage under the Federal Emissions
Warranty.
A repair performed as the result of a smog
check test failure due to a defect in a part,
which is warranted for 7 years/70,000 miles,
is covered.
In all cases, a reasonable time, not to exceed
30 days, must be allowed for a warranty
repair to be completed, after the car is
received by the BMW center.
It is the owner’s responsibility to have all
required maintenance services performed (at
the owner’s expense), as prescribed in the
maintenance schedule for the BMW Emission
Control System. Service intervals are
computed by the service interval indicator
and displayed on the instrument panel.
However, BMW NA will not deny your
warranty repair claims solely because you do
not have maintenance records or you did not
perform the required maintenance unless
BMW NA demonstrates that such lack of
required maintenance is a direct cause of the
emission control system failure. The instruc-
tions for required maintenance and use can
be found in the Owner’s Manual and in the
Service section of this Statement.
*The California Emissions Control System
Limited Warranty applies to all 2004 U.S.
specification BMW vehicles sold, leased,
and/or registered in California,
Massachusetts, Vermont or Maine.
38

It is strongly recommended that any replace-
ment parts used for maintenance, repair or
replacement of emission control systems be
genuine BMW Service Parts or BMW
Authorized Remanufactured Parts. Without
invalidating this warranty, the owner may elect
to have maintenance, repair or replacement
of the emission control systems performed by
any automotive repair establishment, or elect
to use parts other than BMW Authorized
Remanufactured or genuine BMW Service
Parts. However, the cost of such service or
parts will not be covered under this warranty,
except in emergency situations. In an
emergency situation, where an authorized
BMW center is not reasonably available or a
warranty replacement part is not available
within 30 days, repairs may be performed at
any available service establishment or by any
individual using any replacement part.
A repair not completed within 30 days consti-
tutes an emergency. BMW NA will reimburse
the owner for such emergency repairs (includ-
ing labor, parts and diagnosis not to exceed
BMW suggested retail price for all warranted
parts replaced and labor charges based on
the manufacturer’s recommended time
allowance for the warranty repair and the
geographically appropriate hourly labor rate)
that are covered under this warranty.
Replaced parts and paid invoices must be
presented to a BMW center as a condition of
reimbursement for emergency repairs not
performed by a BMW center.
The use of replacement parts, which are not
of equivalent quality, may impair the effective-
ness of emission control systems. If other
than genuine BMW Service Parts or
Authorized Remanufactured Parts are used
for maintenance, repair or replacement of
components affecting emission control, the
owner should obtain assurances that such
parts are warranted by their manufacturer to
be equivalent to genuine BMW parts in
performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW
parts.
However, the use of non-BMW replacement
parts does not invalidate the warranty on
other components, unless non-BMW partscause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident,
flood, misuse, modification, alteration,
tampering, disconnection, improper or inade-
quate maintenance, except if performed by an
authorized BMW center doing warranty repair
work, use of leaded fuel or fuel other than as
specified in the Owner’s Manual.
The replacement of maintenance parts, such
as spark plugs, filters and similar items used
in required maintenance services or the
repair or replacement of maintenance parts
beyond the first replacement interval.
Any car on which the odometer has been
replaced or altered and the true mileage
cannot be determined.
The car, if the vehicle identification number is
altered or cannot be determined, or if the car
has been declared a total loss or sold for
salvage purposes.
General
The warranty gives you specific legal rights,
and you may also have other rights which
vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW
OF NORTH AMERICA HEREBY EXCLUDES
INCIDENTAL AND CONSEQUENTIAL
DAMAGES, INCLUDING LOSS OF TIME,
INCONVENIENCE, OR LOSS OF USE OF
THE VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
39