2004 BMW 3 SERIES tow

Table of Contents
Maintenance Program................................................................................................................. 1
Maintenance System................................................................................................................ 2-3
Quality Certification I ................................................................................................................... 4
Unscheduled Maintenance......................................................................................................... 4
Engine Oil Service ....................................................................................................................... 5
Inspection I ............................................................................................................................... 6-7
Inspection II .................................................................................................................................. 8
Brake Fluid, Oxygen Sensor, Spark Plug, Automatic Transmission Services ............................. 8
Special Maintenance Record......................................................................................................9
Scheduled Maintenance, Oil Service Record ......................................................................10-12
Emission Control Maintenance Schedule ................................................................................ 13
Battery Care ............................................................................................................................... 14
Corrosion Protection................................................................................................................. 14
Body Inspection ....................................................................................................................15-20
Customer Assistance Information ............................................................................................. 21
Customer Assistance Notification ............................................................................................. 22
BMW Import Processing Centers .............................................................................................. 22
Special Programs...................................................................................................................... 22
Roadside Assistance
– Owner's Eligibility ................................................................................................................... 23
– Getting Started ........................................................................................................................ 23
– Calling for Assistance ............................................................................................................. 23
– Dispatch Service .................................................................................................................... 24
– On-Site Assistance ................................................................................................................. 24
– Lock Out .................................................................................................................................. 24
– Towing Service ....................................................................................................................... 24
– Sign-and-Drive....................................................................................................................... 24
– Trip Interruption Benefits ......................................................................................................... 24
– Car Rental Discounts ............................................................................................................. 25
– Auto Valet Service ................................................................................................................... 25
– Personalized Trip Routing ...................................................................................................... 25
– Exclusions .............................................................................................................................. 25
Summary of BMW Limited Warranties ...................................................................................... 25
New Vehicle Limited Warranty .............................................................................................26-28
Limited Warranty Rust Perforation ............................................................................................ 29
Federal Emission System Defect Warranty ..........................................................................30-31
Federal Emission Performance Warranty ............................................................................32-33
California Emission Control Warranty Statement ..................................................................... 34
California Emission Control System Limited Warranty..........................................................35-37
Notice of Owner/Address Change ............................................................................................ 38
Tire Warranty Statement ............................................................................................................ 38

24 From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such
as flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover
any of the above on-site services.
Lock-Out
For security purposes, the driver will need to
prove ownership by presenting proper docu-
mentation, i.e., a valid drivers license, registra-
tion, etc. Lock-out service will be provided up to
a maximum of $100.00 per incident.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle Limited
Warranty, your vehicle will be transported (at no
cost) to the nearest authorized BMW center. Your
vehicle is also covered in the event of an
accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the
nearest authorized BMW center on the next
business day.If you request that the vehicle be taken to a
location other than the nearest authorized BMW
center, any additional expense will be your
responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it is
within 50 additional miles of the "nearest" BMW
center.
Towing requests for vehicles disabled because
of casualty, fire, act of God, or violation of law
(federal, state or local) are accepted at the
expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements, you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures. All claims must be submitted
within sixty (60) days of the disablement or
occurrence, accompanied by the original
receipts. Claims received after that time period
may not be honored and are subject to the full
discretion of BMW Roadside Assistance. If
BMW Roadside Assistance is not contacted for
"prior" authorization, the maximum coverage for
towing situations is $100.00.
Sign-and-Drive
In most instances, services provided under the
BMW Roadside Assistance Program do not
require immediate payment.
Usually, you will be able to sign a receipt, so the
provider of the service can be reimbursed
directly by BMW Roadside Assistance.
Parts, materials and fuel should be paid by you
directly to the provider of the services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related, and;
Services

25 – Must occur in excess of 100 miles from the
driver’s residence, and;
– Repairs cannot be completed during
normal business hours on the same day of
breakdown.
Reimbursements will be made for meals,
lodging, car rentals, and alternate transporta-
tion to bring the driver and the BMW automo-
bile together after the vehicle has been
repaired by an authorized BMW center.
Original receipts must accompany all reim-
bursement requests.
Trip interruption coverage is limited to $750.00
per incident, to a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
Car Rental Discounts
Discounts of up to 30% are available from
Alamo, Avis, Dollar, Hertz and National car
rental companies. Benefits may vary with each
company and location, and are subject to
change without notice.
Simply display your BMW Service Card
(showing the applicable Plan number) during
reservation and at the time of rental to secure
your discount.
Auto Valet Service
Should there be a need beyond BMW
Roadside Assistance, Auto Valet will provide a
personal assistant who will help in every way
to get you to your final destination. Auto Valet
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations.
In event of an emergency, this service will
assist you in getting information out to the
proper party whether it’s business or personal.
If unable to contact, the message relay service
will document the information, and will makereasonable efforts to deliver the message to
the message recipient.
Personalized Trip Routing
Leave the planning to us. Simply give one of
our Roadside Assistance service representa-
tives a call, and we’ll provide you with detailed,
easy to read, computerized trip itinerary and
companion map package.
Exclusions
Specifically excluded from coverage are:
– Fines, taxes, or impound towing fees
caused by a violation of local or state law.
– Expenses related to hazardous weather
conditions (removal from snow, ice, etc.).
– Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Services provided by Cross Country Motor
Club, Inc., Boston, MA 02155, except in Alaska,
California, Hawaii, Oregon, Wisconsin and
Wyoming where services are provided by
Cross Country Motor Club of California, Inc.,
Boston, MA 02155.
The BMW Roadside Assistance Program is
not a warranty and does not affect your rights
under the New Vehicle Limited Warranty.

27
Warrantor
BMW NA warrants 2004 U.S. specification
vehicles distributed by BMW NA or sold through
the BMW NA European Delivery Program
against defects in materials or workmanship to
the first retail purchaser, and each subsequent
purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of first
retail sale, or the date the vehicle is first
placed in service as a demonstrator or
company vehicle, whichever is earlier.
Warranty Coverage
To obtain service under this warranty, the
vehicle must be brought, upon discovery of a
defect in material or workmanship, to the
workshop of any authorized BMW center,
during normal business hours. The BMW
center will, without charge for parts or labor,
either repair or replace the defective part(s)
using new or authorized remanufactured parts.
The decision to repair or replace said part(s) is
solely the prerogative of BMW NA. Parts for
which replacements are made become the
property of BMW NA.
In all cases, a reasonable time must be
allowed for warranty repairs to be completed
after the vehicle is received by the BMW
center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects in material
or workmanship for a period of 10 years,unlimited mileage from the date of purchase. In
order to be eligible for this coverage, the vehicle
must be a new car retailed in the State of
Kansas and the repair performed by an
authorized BMW center in Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is
available to every BMW owner during the new
vehicle warranty period.
Roadside assistance and other owner benefits
are available by calling:
1-800-332-4269
For additional details on towing and other
owner benefits please refer to the BMW
Roadside Assistance section of this Statement
(page 23).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear or
deterioration due to driving habits or condi-
tions, such as brake pads/linings, brake discs,
clutch disc, pressure plate, filters, upholstery,
trim and chrome items, paint finish, drive belts,
glass, and similar items, are specifically
limited to defects in material or workmanship.
This warranty does not apply to the
following:
Damage which results from negligence,
improper operation of the vehicle, improper
repair, lack of or improper maintenance,
environmental influences, flood, accident or
fire damage, road salt corrosion, or use of
improper or contaminated fuel.
Maintenance services and parts when
replaced during maintenance such as spark
plugs, lubricants, fluids, engine tuneup parts,
replacement of filters, coolant, and refrigerant.
Failure to maintain the vehicle properly in
accordance with the instructions in the
Owner’s Manual or the Service section of this
Statement, that results in the failure of any
part of the vehicle.
New Vehicle Limited Warranty -
2004 Models
(Valid only in the U.S.A. and
Puerto Rico)