2003 SAAB 9-5 service

255 Maintenance and owner assistance
Service record retentionService instruction coupons and record
stubs are provided in the Saab Warranties
and Service Record Booklet which accom-
panies this Owner’s Manual. The coupons
are arranged in the order that normal ser-
vice should be performed. The edge of each
coupon is shaded to correspond to the type
of service point:
 Striped – "Check Up"
 Blue – Oil change/inspection service
 Black – Major service
Note that in Canada a combined service
and warranty book is used, but not service
coupons.
When scheduled services are performed,
your dealer will tear out the applicable
coupon and use it to check off the opera-
tions performed and enter it into the service
file at the dealership. The servicing dealer’s
stamp, along with the date and mileage at
which the service was done, should be
entered on the corresponding stub which
remains in your booklet. The booklet is your
permanent record of the services per-
formed. It also includes a log sheet for
unscheduled repairs.
It is advisable to retain receipts and, if pos-
sible, copies of shop work orders for all ser-
vice and repair work, wherever performed.
Service costsDealer pricing practices and labor for ser-
vice work vary. Saab’s recommended ser-
vice times for each service point do not
include the labor required to replace wear
items, such as wiper blades, brake pads or
tires. Nor is labor to perform other service or
repairs found to be necessary as a result of
the inspections included in these times.
Additional labor and parts will be charged
for such work when necessary, except as
covered under an applicable Saab warranty
or any optional extended service contract.
Transmission fluid changes or suspension
alignment, when necessary, are also addi-
tional.
Dealer charges for general shop material,
regulated hazardous waste removal, recy-
cling expenses or other operation costs may
also be applied to service and repair
invoices and are apt to vary by dealer and
locality.
Owner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Cars USA, Inc.
The toll-free number to call from all 50 states
is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Centre at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
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256 Maintenance and owner assistanceChange of Address Notification
(U.S. and Canada)Two change of address cards are provided
at the end of the Warranties and Service
Record Booklet. Knowing your current
address allows Saab to contact you in the
event of a recall or service campaign.
Please help us keep our records up to date
for your own peace of mind.Service informationFactory Service Manuals for the Saab 9-5
car line can be ordered through the dealer.
These are comprehensive manuals on CD
rom, geared to use by professional techni-
cians.
Consult your Saab dealer for prices and for
a listing for your model.
Reporting Safety
Defects (U.S.A.)If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to noti-
fying Saab Cars USA, Inc.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds that
a safety defect exists in a group of vehicles,
it may order a recall and remedy campaign.
However, NHTSA cannot become involved
in individual problems between you, your
dealer, or Saab Cars USA, Inc.
To contact NHTSA, you may either call the
Auto Safety Hotline toll-free at 1-800-424-
9393 (or 202/366-0123 in Washington D.C.
area) or write to: NHTSA, U.S. Department
of Transportation, Washington, D.C. 20590.
You can also obtain other information about
motor vehicle safety from the Hotline.
Reporting Safety
Defects to the Canadian
governmentIf you live in Canada, and believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in
addition to notifying General Motors of
Canada Limited.
You may write to Transport Canada at Box
8880, Ottawa, Ontario, K1G 3J2.
In addition to notifying Transport Canada in
a situation like this, we certainly hope you
will notify us. In Canada, please call our
Saab Customer Assistance Centre at
1-800-263- 1999.
Or write:
General Motors of Canada Limited
Customer Assistance Centre,
1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7.
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275 Index
Light switches
___________________ 71
Luggage-compartment lighting
_____ 134
MMain instrument panel
_____________ 56
Main/dipped beam
_______________ 71
Maintenance schedule ___________ 254
Manual gearbox, technical data
____ 264
Maxi fuses
_____________________ 227
Milometer ______________________ 62
Motoring abroad
________________ 248
NNight Panel
_____________________ 69
OOil capacity, engine
______________ 260
Oil change, engine ______________ 204
Oil specification
_________________ 260
OnStar
________________________ 111
Outdoor temperature
______________ 65
Owner assistance
_______________ 255
PPaintwork, touching-in
____________ 245
Parking Assistance
______________ 193
Parking lights
___________________ 71
Plates and labels ________________ 269
Poly-V-belt
____________________ 211
Power steering _________________ 208Power-steering fluid
_____________208
Pressure gauge
__________________64
Programming I, ACC
______________83
Programming II, ACC _____________84
Programming the ACC ____________83
QQuestions on function of airbag
_____39
Quick guide, Audio System
_________91
RRadiator fan
____________________211
Radio
__________________________94
Rain sensor
_____________________75
Rear fog light ____________________72
Rear seat, 9-5 Sedan, folding
______139
Rear seat, 9-5 Wagon, folding _____142
Rear-seat head restraints
__________16
Rear-view mirror, antidazzle _______129
Rearview mirrors
________________125
Reclamation
___________________248
Recommendations for cars with
automatic transmission,
towing a caravan or trailer
________182
Refuelling
_____________________158
Relay panel ____________________229
Remote control __________________42
Remote-control battery, changing
____45
Remove the key
________________152
Reporting safety defects
__________256
Reprogramming of systems _______271Reservoir, power-steering fluid
____ 208
Rev counter
____________________ 62
Reversing lights
_________________ 74
Roof load
_____________________ 185
Running-in ____________________ 178
SSID
__________________________ 65
Saab 9-5 Audio System
___________ 89
Saab Information Display (SID)
_____ 65
Saab Parking Assistance
________ 193
Safety belts
____________________ 17
Safety belts, care of
_____________ 243
Safety-belt pretensioners
_________ 18
Safety-belt reminder
_____________ 17
Seats
_________________________ 12
Securing a load
_________________ 46
Selector lever indication,
automatic transmission
__________ 65
Sentronic, manual mode _________ 167
Service costs
__________________ 255
Service information
_____________ 256
Service intervals
_______________ 254
Service record retention
_________ 255
Settings, seats
__________________ 12
Side airbags
___________________ 36
Signalling, horn ________________ 124
Sliding floor, 9-5 Wagon
_________ 147
Snow chains
__________________ 179
Spare wheel __________________ 236
Spare wheel and tools
___________ 149
Spark plugs
___________________ 263
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