2003 Oldsmobile Alero phone

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days.
If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council
of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1 804
Telephone: 1-800-955-51
00
This program is available in all 50 states and the District
oi Coiumbia. Eiigibiiity is iimitea by venicie age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Center. Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS (6537). (TTY users in Canada
can dial 1-800-263-3830.)
Customer Assistance Off ices
Oldsmobile encourages customers to call the toll-free
number for assistance.
If a U.S. customer wishes
to write to Oldsmobile, the letter should be addressed to
Oldsmobile’s Customer Assistance Center.
7-3

United States
Oldsmobile Customer Assistance Center
P.O. Box 33171
Detroit, MI 48232-51 71
1-800-833-6537 (For Text Telephone devices (TTYs))
Roadside Assistance:
1 -800-442-OLDS (6537)
1-800-442-6537
Fax Number: 31 3-381 -0022
From Puerto Rico:
1-800-496-9992 (English) 1-800-496-9993 (Spanish)
Fax Number: 31 3-381 -0022
From U.S. Virgin Islands:
Fax Number: 31 3-381 -0022
1 -800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre,
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French) 163-005
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico,
Central America and
Caribbean IslandsKountries (Except
Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center Paseo de la Reforma
# 2740
Col. Lomas de Bezares C.P. 11910 Mexico, D.F.
Long Distance: 01 1-52-53 29
0 800
01
-800-508-0000
1-800-263-3830 (For Text Telephone devices (TTYs)
Roadside Assistance: 1-800-268-6800
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls, wheelchair/scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or
1-800-323-9935. Text telephone
(TTY) users,
call 1-800-833-9935.
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Roadside Assistance Program
Security While You Travel
1 -800-442-OLDS (6537)
As the proud owner
of a new Oldsmobile vehicle, you
are automatically enrolled in the Oldsmobile Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road.
Oldsmobile’s Roadside Assistance toll-free number is
staffed by courteous and capable Roadside Assistance
Representatives who are available 24 hours a day,
365 days
a year.
GM of Canada also has a Mobility Program.
Call
1 -800-GM-DRIVE (463-7483) for details.
All TTY GS~S call 1-800-253-3830.
7-5

We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel delivery
Lock-out service (identification required)
Tow to the nearest dealership for warranty service
or in the event of a vehicle-disabling accident
Flat tire change
Jump starts
Minor repairs to disabled vehicles
Assistance when vehicle is mired in sand, mud
or snow
Trip routing
Trip interruption expense benefits
Dealership locator service
Oldsmobile Roadside Assistance specifically excludes
coverage for mounting, dismounting or changing
of snow
tires, chains or other traction devices.
In some cases, where service is impractical, the driver
may be authorized to obtain other service for which
reimbursement is provided. In
many instances, mechanical failures are covered
under Oldsmobile’s comprehensive warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when,
in
Oldsmobile’s judgement, the claims become excessive
in frequency or type of occurrence.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we’re only a phone
call away. Oldsmobile Roadside Assistance:
1 -800-442-OLDS (6537), text telephone (TTY)
users, call 1-888-889-2438.
7-6

Checking Engine Oil ........................................ 5-15
Checking Things Under the Hood
....................... 5-9
Checking Your Restraint Systems
...................... 1-60
Chemical Paint Spotting
................................... 5-78
Child Restraints Child Restraint Systems
............................... 1-38
Infants and Young Children
........................... 1-34
Lower Anchorages and Top Tethers for Children (LATCH System)
.......................... 1-43
Older Children
............................................. 1-32
Securing a Child Restraint Designed for the
LATCH System
........................................ 1-45
Securing a Child Restraint in a Center Rear
Seat Position
........................................... 1-48
Securing a Child Restraint in a Rear Outside
Seat
Position ........................................... 1=45
Securing a Child Restraint in the Right Front
Seat Position
........................................... 1-50
Top Strap
................................................... 1-41
Where to Put the Restraint
........................... 1-41
Chime Level Adjustment
.................................. 3-67
wyC4i t;llt; Llyr ilGl 4- IO
Cleaning Inside of Your Vehicle
........................... 5-72
Outside of Your Vehicle
................................ 5-75
Underbody Maintenance
............................... 5-78
Weatherstrips
.............................................. 5-75
Cleaning Exterior LampdLenses ....................... 5-76
Top Strap Anchor Location ............................ 1-42
P: -.--- IL- I :-.LA-- A +n .............................................
Climate Control System ................................... 3-19
Outlet Adjustment
........................................ 3-22
Compact Disc Messages
................. 3-42, 3-52, 3-64
Compact Spare Tire
........................................ 5-71
Control of a Vehicle
.......................................... 4-5
Coolant Engine Temperature Gage
............................ 3-31
Heater, Engine
............................................ 2-20
Low Warning Light
....................................... 3-31
Cooling System
.............................................. 5-28
Cruise Control
................................................ 3-10
Cruise Control Light
........................................ 3-36
Current and Past Model Order Forms
................ 7-11
Customer Assistance Information
Courtesy Transportation
.........
Customer Assistance for Text
Telephone (TTY) Users
............................... 7-3
Customer Assistance Offices
........................... 7-3
Customer Satisfaction Procedure
..................... 7-2
GM Mobility Proaram for Persons with
Disabilities
................................................ 7-5
Reporting Safety Defects to General Motors
...... 7-9
Reporting Safety Defects to the
Canadian Government
................................ 7-9
Reporting Safety Defects to the
United
States Gzvernment .... ....... 7-9
Clutch, Hydraulic ............................................. 5-22
Cupholder(s)
.................................................. 2-34
.............. 7-7
3