2003 Mercury Mountaineer phone

CENTER CONSOLE
Your vehicle may be equipped with a
variety of console features. These
include:
•Utility compartment with
cassette/compact disc storage
•Auxiliary power point
•Cupholders
•Tissue box holder (located on underside of console lid)
•Ash tray (if equipped)
Use only soft cups in the cupholder. Hard objects can injure you
in a collision.
Cell phone use
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
Driver Controls
50

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
191

Board membership
The Board consists of:
•three consumer representatives
•a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer Assistance
194

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
195

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit card holders only.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer Assistance
197

Travel equipment
Ash cup
Cargo organizer
Cargo tray
Chrome wheels
Cellular phone holder
Daytime running lamps
Dog guard
DVD—Rear entertainment system
Engine block heater
Factory luggage rack adaptors (bike and ski)
First aid kit
Fog lamps
Highway safety kit
Hitch step
Interior mirror, electrochromic with compass (with and without
temperature display)
Luggage/Cargo basket
Moon roof deflector
Original equipment luggage rack cross bars
Raised cross-bars (for luggage rack rails)
Remote start systems
Running boards
Scuff plates
Seatback storage
Smoker’s package
Soft luggage cover
Tail lamp surrounds
Tire step
Trailer hitch (Class III)
Trailer hitch bars and balls
Trailer hitch mounted bike carrier
Accessories
253

•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle’s operation.)
•Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Accessories
255

A
Accessory delay ..........................55
Air bag supplemental restraint
system ................................120, 124
and child safety seats ............122
description ......................120, 124
disposal ....................................128
driver air bag ..................122, 126
indicator light .................124, 127
operation .........................122, 126
passenger air bag ...........122, 126
Air cleaner filter .......................243
Air conditioning ..........................32
All Wheel Drive (AWD),
driving off road .........................155
Ambulance packages ....................7
Antifreeze (see Engine
coolant) .....................................219
Anti-lock brake system
(see Brakes) ..............................146
Anti-theft system ........................94
arming the system ....................94
disarming a triggered system ..95
Audio system
(see Radio) ......................17, 21, 25
Automatic transmission
driving an automatic
overdrive .................................150
fluid, adding ............................237
fluid, checking ........................237
fluid, refill capacities ..............244
fluid, specification ..................248
Auxiliary power point .................53
Axle
lubricant specifications ..246, 248
refill capacities ........................244
B
Battery .......................................217acid, treating emergencies .....217
jumping a disabled battery ....183
maintenance-free ....................217
replacement, specifications ...243
servicing ..................................217
BeltMinder .................................116
Brakes ........................................145
anti-lock ...................................146
anti-lock brake system (ABS)
warning light ...........................146
fluid, checking and adding ....237
fluid, refill capacities ..............244
fluid, specifications .........246, 248
lubricant specifications ..246, 248
parking ....................................146
shift interlock ..........................148
C
Calculating load ........................157
Capacities for refilling fluids ....244
Cargo cover .................................80
Cassette tape player ...................17
CD-single premium ...............21, 25
Cell phone use ............................50
Certification Label ....................250
Changing a tire .........................176
Child safety restraints ..............129
child safety belts ....................129
Child safety seats ......................131
attaching with tether straps ..135
in front seat ............................133
in rear seat ..............................133
Cleaning your vehicle
engine compartment ..............201
instrument panel ....................203
interior .....................................204
interior trim ............................204
Index
Index
256