2003 Mercury Marauder ECU

7. Pull the lap belt portion across
the child seat toward the buckle and
pull up on the shoulder belt while
pushing down with your knee on the
child seat.
8. Allow the safety belt to retract to
remove any slack in the belt.
9. Before placing the child in the
seat, forcibly move the seat forward
and back to make sure the seat is
securely held in place. To check
this, grab the seat at the belt path
and attempt to move it side to side
and forward. There should be no
more than one inch of movement for
proper installation.
10. Try to pull the belt out of the retractor to make sure the retractor is
in the automatic locking mode (you should not be able to pull more belt
out). If the retractor is not locked, unbuckle the belt and repeat steps
two through nine.
Check to make sure the child seat is properly secured before each use.
Attaching child safety seats with tether straps
Most new forward-facing child safety seats include a tether strap which
goes over the back of the seat and hooks to an anchoring point. Tether
straps are available as an accessory for many older safety seats. Contact
the manufacturer of your child seat for information about ordering a
tether strap.
The rear seats of your vehicle are equipped with built-in tether strap
anchors located behind the seats as described below.
The tether anchors in your vehicle are located under a cover marked
with the tether anchor symbol (shown with title).
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118

5. Clip the tether strap to the
anchor as shown.
If the tether strap is clipped
incorrectly, the child safety
seat may not be retained properly
in the event of a collision.
6. Refer to theInstalling child safety seats with combination lap and
shoulder beltssection of this chapter for further instructions to secure
the child safety seat.
7. Tighten the child safety seat tether strap according to the
manufacturer's instructions.
If the safety seat is not anchored properly, the risk of a child
being injured in a collision greatly increases.
Attaching safety seats with LATCH
(Lower Anchors and Tethers for Children) attachments
Some child safety seats have two rigid or webbing mounted attachments
that connect to two anchors at certain seating positions in your vehicle.
This type of child seat eliminates the need to use seat belts to attach the
child seat. For forward-facing child seats, the tether strap must also be
attached to the proper tether anchor. SeeAttaching safety seats with
tether strapsin this chapter.
Your vehicle has LATCH anchors for child seat installation at the seating
positions marked with the child seat symbol.
The anchors on both sides of the
center of the rear seat are provided
for child seats at the outboard seats,
and are further apart than the pairs
of lower anchors for child seat
installation at other seats. DO NOT
install child seats with LATCH
attachments (rigid or mounted on
belt webbing) to the lower anchors
at the center rear seat. If you install a child seat at the center rear
position, use the vehicle belt and the top tether anchor.
Seating and Safety Restraints
120

The BRAKE warning lamp in the
instrument cluster illuminates and
remains illuminated (when the
ignition is turned ON) until the
parking brake is released.
Always set the parking brake fully and make sure that the
gearshift is securely latched in P (Park).
The parking brake is not recommended to stop a moving vehicle.
However, if the normal brakes fail, the parking brake can be used to stop
your vehicle in an emergency. Since the parking brake applies only the
rear brakes, the vehicle's stopping distance will increase greatly and the
handling of your vehicle will be adversely affected.
Pull the release lever to release the
brake. Driving with the parking
brake on will cause the brakes to
wear out quickly and reduce fuel
economy.
TRACTION CONTROLY
Your vehicle may be equipped with the optional Traction Controly
system. This system helps you maintain the stability and steerability of
your vehicle. It is especially useful on slippery and/or hilly road surfaces.
The system operates by detecting and controlling wheel spin. The system
borrows many of the electronic and mechanical elements already present
in the anti-lock braking system (ABS).
!
BRAKE
Driving
128

Do not drive your vehicle until you verify that the brakelamps
are working.
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Driving with a 4±speed automatic transmission
Understanding gearshift positions
To put your vehicle in gear, start the engine, depress the brake pedal,
then move gearshift lever out of P (Park).
Hold the brake pedal down while you move the gearshift lever
from P (Park) to another position. If you do not hold the brake
pedal down, your vehicle may move unexpectedly and injure someone.
P (Park)
Always come to a complete stop
before shifting into P (Park). Make
sure the gearshift lever is securely
latched in P (Park). This position
locks the transmission and prevents
the rear wheels from turning.
Always set the parking
brake fully and make sure
the gearshift is latched in P
(Park). Turn the ignition to the
LOCK position and remove the
key whenever you leave your
vehicle.
P
R
N
D
2
1
Driving
132

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the authorized
dealer where your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
Customer Assistance
163

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business)
²The name of the dealer and the city where the dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
Customer Assistance
164

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer Assistance
168

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29,000 km (18,000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer Assistance
171