2003 Mercury Grand Marquis tow

3. Remove the spare tire and the
jack. The jack could be located:
•A — behind the mini spare tire or
•B — behind the full size spare
tire
On vehicles equipped with
Air Suspension, turn OFF
the Air Suspension switch prior to
jacking, hoisting or towing your
vehicle.
Refer toAir suspension systemin
theDrivingchapter of theOwner’s
Guidefor more information.
4. Remove the lug wrench from the
jack. Rotate the lug wrench socket
out from the handle.
OFF
A
2003 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
172

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
Before your vehicle can be towed, the air suspension control in the
luggage compartment must be turned to the OFF position (if equipped).
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
2003 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
180

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
2003 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
183

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
Ph shampoo, such as Motorcraft Detail Wash (ZC-3–A), which is available
from your dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
•Always use a clean sponge or carwash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
WAXING
Applying a polymer paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
•Wash the vehicle first.
•Do not use waxes that contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your dealer has touch-up paint and sprays to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jam) to
your dealer to ensure you get the correct color.
2003 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Cleaning
Cleaning
190

•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toLubricant specificationsin
this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle scheduled maintenance guide.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
•Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
•Using fuel blended with alcohol may lower fuel economy.
•Fuel economy may decrease with lower temperatures during the first
12–16 km (8–10 miles) of driving.
•Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
•Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
•Close windows for high speed driving.
EPA window sticker
Every new vehicle should have the EPA window sticker. Contact your
dealer if the window sticker is not supplied with your vehicle. The EPA
window sticker should be your guide for the fuel economy comparisons
with other vehicles.
2003 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
217

Heating
heating and air conditioning
system .................................46, 48
HomeLink universal
transceiver (see Garage
door opener) ...................70, 82, 85
Hood ..........................................197
I
Ignition ...............................142, 231
Infant seats
(see Safety seats) .....................134
Inspection/maintenance (I/M)
testing ........................................219
Instrument panel
cleaning ...................................193
cluster ........................................10
lighting up panel and
interior .......................................54
J
Jack ............................................170
positioning ...............................170
storage .....................................170
Jump-starting your vehicle ......175
K
Keyless entry system .................99
autolock .....................................98
keypad .......................................99
programming entry code .......100
Keys .............................92, 101–103
key in ignition chime ...............16
positions of the ignition .........142L
Lamps
autolamp system .......................53
bulb replacement
specifications chart ..................57
cargo lamps ...............................54
daytime running light ...............53
headlamps .................................53
headlamps, flash to pass ..........54
instrument panel, dimming .....54
interior lamps .....................57–58
replacing bulbs ...................57–62
Lane change indicator
(see Turn signal) ........................56
Lights, warning and indicator ....10
air bag ........................................13
air suspension ...........................14
anti-lock brakes (ABS) ....12, 147
brake ..........................................12
charging system ........................13
check engine .............................10
fuel cap light .............................11
high beam .................................15
low fuel ......................................14
oil pressure ...............................13
overdrive off ..............................14
safety belt .................................13
speed control ............................80
traction control active ..............13
turn signal indicator .................14
Limited slip axle
(see Traction Loc) ....................155
Load limits .................................156
GAWR ......................................156
GVWR ......................................156
trailer towing ..........................156
Locks
autolock .....................................98
childproof ..................................93
doors ..........................................92
2003 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
241

safety belt maintenance .........123
warning light and
chime ...................13, 16, 118–119
Safety seats for children ..........134
Seat belts
(see Safety restraints) .............109
Seats ..........................................105
child safety seats ....................134
cleaning ...................................193
SecuriLock passive
anti-theft system ...............101–103
Servicing your vehicle ..............196
Spare tire (see Changing the
Tire) ...........................................170
Spark plugs, specifications ......228,
231
Specification chart,
lubricants ...........................230–231
Speed control ..............................77
Speedometer ...............................20
Starting your
vehicle ........................142–143, 145
jump starting ..........................175
Steering
speed sensitive .......................151
Steering wheel
controls ..........................64, 77, 81
tilting .........................................64
T
Tires ...........................170, 224–225
changing ..........................170–171
checking the pressure ............225
replacing ..................................226
rotating ....................................225
snow tires and chains ............227
tire grades ...............................225treadwear ................................224
Towing .......................................157
recreational towing .................160
trailer towing ..........................157
wrecker ....................................180
Traction control ........................149
active light ................................13
Traction-lok rear axle ...............155
Transmission .............................151
fluid, checking and adding
(automatic) .............................220
fluid, refill capacities ..............228
lubricant specifications ..230–231
Trip odometer .............................21
Trunk ...........................................93
remote release ....................90, 96
Turn signal ............................14, 56
V
Vehicle dimensions ...................231
Vehicle Identification Number
(VIN) ..........................................233
Vehicle loading ..........................156
Ventilating your vehicle ...........146
W
Warning chimes ...........................16
Warning lights (see Lights) .......10
Washer fluid ..............................198
Water, Driving through .............155
Windows
power .........................................74
Windshield washer fluid and
wipers
checking and adding fluid .....198
2003 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
243

checking and cleaning
..............63
operation
...................................63replacing wiper blades .............63
Wrecker towing .........................180
2003 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
244