202 Controls in detailUseful features
Emergency calls
An emergency call is initiated automatical-
ly:
following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy,
if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds. See anti-theft alarm sys-
tem (
page 75) and tow-away alarm
(
page 77).
An emergency call can also be initiated
manually by opening the cover next to the
inside rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See below for instructions on
initiating an emergency call manually.Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Emergency call –
Connecting call
appears in the multifunc-
tion display. When the connection is estab-
lished, the message
Emergency call –
Call connected
appears in the multifunc-
tion display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established the
audio system mutes and the message
Tele Aid
Emergency call active
appears
in the multifunction display. The Response
Center will attempt to determine more pre-
cisely the nature of the accident provided
they can speak to an occupant of the vehi-
cle.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button, and/or in
the Information button do not come on dur-
ing the system self-check, or if any of these
indicators remain illuminated continuously
in red and/or the message
TELE AID -
VISIT WORKSHOP!
is displayed in the mul-
tifunction display after the system
self-check, a malfunction in the system has
been detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible
204 Controls in detailUseful features
Roadside Assistance button
•
Located below the center armrest cover is
the Roadside Assistance button
•
.
Press and hold the button (for longer
than 2 seconds)
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
Roadside as-
sistance – Connecting call
will ap-
pear in the multifunction display.
When the connection is established, the
message
Roadside assistance –
Call connected
appears in the multifunc-
tion display. The Tele Aid system will trans-
mit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established the audio
system mutes and the message
Tele Aid
Roadside assistance call active
ap-
pears in the multifunction display.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Center. For services such
as labor and / or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.
205 Controls in detail
Useful features
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable,
Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.Information button
¡
Located below the center armrest cover is
the Information button
¡
.
Press and hold the button (for longer
than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Info – Connecting call
will
appear in the multifunction display.
When the connection is established, the
message
Info – Call connected
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
Tele Aid – Info call active
appears in the multifunction display.
iThe indicator lamp in the Roadside As-
sistance button
•
remains illumi-
nated in red for approx. 10 seconds
during the system self-check after turn-
ing the key in the starter switch to
position2 (together with the SOS but-
ton and the Information button
¡
).
See system self-check (
page 201)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp in the Roadside
Assistance button
•
is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Roadside assistance –
Call failed
appears in the multifunc-
tion display.
Roadside Assistance calls can be ter-
minated using the
ì
button on the
multifunction steering wheel.
207 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and the
reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and press
trunk lock for minimum of 20 seconds
until the SOS button is flashing.
The message
Emergency call –
Call connected
appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your Acquaintance Call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mer-
cedes-Benz Customer Assistance at
1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing button
ì
on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
ga ged ) wil l continu e to ru n. The dis pla y
in the instrument cluster is available for
use and spoken commands are only
available by pressing the RPT button on
the COMAND unit. A pop-up window
will appear in the COMAND display to
indicate that a Tele Aid call is in
progress.
217 Operation
Driving instructions
To help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only sub-
jected to moderate loads, you should occa-
sionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.
If the parking brake is released and the
brake warning lamp in the instrument clus-
ter stays on, there is a malfunction in the
SBC brake system (
page 72) or the
brake fluid level in the reservoir is too low.Brake pad wear or a leak in the system may
be the reason for low brake fluid in the res-
ervoir.
Have the brake system inspected at an au-
thorized Mercedes-Benz Center immedi-
ately.
All checks and service work on the brake
system should be carried out by an autho-
rized Mercedes-Benz Center.
Only install brake pads and brake fluid rec-
ommended by Mercedes-Benz.After hard braking, it is advisable to drive
on for some time, rather than immediately
parking, so the air stream will cool down
the brakes faster.
!Be very careful not to endanger other
road users when you apply the brakes.
Refer to the description of the Brake
Assist System (BAS) (
page 69).
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.
Be certain to read and observe the warning
notices on brake pad replacement
(page 74).
!When driving down long and steep
grades, relieve the load on the brakes
by shifting into a lower gear to use the
engine’s braking power. This helps pre-
vent overheating of the brakes and re-
duces brake pad wear.
234 OperationTires and wheels
Tires and wheelsSee your authorized Mercedes-Benz Cen-
ter for information on tested and recom-
mended rims and tires for summer and
winter operation. They can also offer ad-
vice concerning tire service and purchase.
Retread tires are not tested or recom-
mended by Mercedes-Benz, since previous
damage cannot always be recognized on
retreads. Mercedes-Benz can therefore
not assure the operating safety of the vehi-
cle when such tires are used.
See your authorized Mercedes-Benz Cen-
ter for information on tested and recom-
mended rims and tires for summer and
winter operation.
Important guidelines
Only use sets of tires and rims of the
same type and make.
Tires must be of the correct size for the
rim.
Break in new tires for approximately
60 miles (100 km) at moderate
speeds.
Regularly check the tires and rims for
damage.
If vehicle is heavily loaded, check tire
pressure and correct as required.
Do not allow your tires to wear down
too far. Adhesion properties on wet
roads are sharply reduced at tread
depths under
1/8in (3 mm).
When replacing individual tires, you
should mount new tires on the front
wheels first (on vehicles with
same-sized wheels all around).
Warning!
G
Replace rims or tires with the same designa-
tion, manufacturer and type as shown on the
original part. See your authorized
Mercedes-Benz Center for further informa-
tion. If incorrectly sized rims and tires are
mounted:
The wheel brakes or suspension compo-
nents can be damaged.
The correct operating clearance of the
wheels and the tires is no longer guaran-
teed.
Warning!
G
Worn, old tires can cause accidents. If the
tire tread is badly worn, or if the tires have
sustained damage, replace them.
When replacing rims, only use genuine
Mercedes-Benz wheel bolts specified for the
particular rim type. Failure to do so can re-
sult in the bolts loosening and may lead to
an accident.
241 Operation
Maintenance
Maintenance
We strongly recommend that you have
your vehicle serviced by your authorized
Mercedes-Benz Center, in accordance with
the Service Booklet at the times called for
by the FSS (F
lexible S
ervice S
ystem).
Failure to have the vehicle maintained in
accordance with the Service Booklet at the
designated times /mileage called for by
the FSS may result in vehicle damage not
covered by the Mercedes-Benz Limited
Warranty.
FSS will notify you when your next service
is due.
Approximately one month before your next
service is due, one of the following mes-
sages will appear in the tachometer dis-
play field while you are driving or when you
switch on the ignition (example service A):
Service A in xx days
Service A in xx miles (km)
Service A Due now!
The type of service due is indicated in the
speedometer display field:9
Minor service (A)
´
Major service (B)
Clearing the service indicator
The service indicator is automatically
cleared after 30 seconds. You can also
clear it yourself.1Reset knob
Press the reset knob1.
Service term exceeded
If you have exceeded the suggested ser-
vice term, you will see the following mes-
sage in the tachometer display field:
Service A exceeded by xx days
Service A exceeded by xx miles
(km)
The Mercedes-Benz Center will reset the
service indicator following a completed
service.
iThe interval between services depends
on your driving habits. A gentle driving
style, moderate engine speeds and the
avoidance of short distance trips will
lengthen the interval between services.
267 Practical hints
What to do if …
Warning!
G
Driving while these messages are displayed
can result in an accident. Have your brake
system checked immediately.
If there is a malfunction in the SBC brake
system, we recommend that the vehicle be
transported with all wheels off the ground
using flatbed or appropriate wheel lift/dolly
equipment. A tow bar must be used if cir-
cumstances do not permit the use of the
recommended towing methods and the ve-
hicle requires towing with all four wheels on
the ground. Towing the vehicle with all four
wheels on the ground is only permissible for
distances up to 30 miles (50 km) and at a
speed not to exceed 30 mph (50 km/h). For
more information, refer to "Towing the
vehicle"(
page 325).
If the SBC brake system enters its emergen-
cy operation mode, the driver must apply
significantly greater brake pedal pressure
and depress the pedal much further than
normal to obtain braking effect.
If necessary, apply full pressure to the brake
pedal. Brakes are only applied to the front
wheels. Stopping distance is increased!
Low brake fluid in the reservoir may cause
the braking system to fail!
If necessary, apply full pressure to the brake
pedal. Brakes are only applied to the front
wheels. Stopping distance is increased!
Low brake fluid in the reservoir may cause
the braking system to fail!
Don’t add brake fluid before checking the
brake system. Overfilling the brake fluid res-
ervoir can result in spilling brake fluid on hot
engine parts and the brake fluid catching
fire. You can be seriously burned.