2003 MERCEDES-BENZ ML350 remote control

86 Controls in detailLocking and unlocking
Loss of remote control with folding key
If you lose a remote control or the folding
key, you should do the following:
Have the remote control deactivated
by an authorized Mercedes-Benz Light
Truck Center.

Report the loss of the remote control or
the folding key immediately to your car
insurance company.

If necessary have the mechanical lock
replaced.
Your authorized Mercedes-Benz Light
Truck Center will be glad to supply you
with a replacement.
Opening the doors from the inside
You can open a locked door from the in-
side. Open door only when conditions are
safe to do so.
1Locking knob
2Inside door handle
Pull on door handle2.
If a door was locked, locking knob1
will move up.
!If you can no longer lock or unlock the
vehicle with the remote control, then
the batteries in the remote control are
discharged, the remote control is mal-
functioning or the vehicle battery is
drained.

Use the folding key to unlock or
lock the doors and the liftgate.


Check the vehicle battery
(page 261).


Replace batteries (
page 243).


Synchronize the remote control
(page 244).
If the remote control is malfunctioning,
contact an authorized Mercedes-Benz
Light Truck Center.

90 Controls in detailLocking and unlockingLocking and unlocking from the inside
You can lock or unlock the vehicle from in-
side using the central locking switches.
This can be useful, for example, if you want
to unlock the passenger door from the in-
side or want to lock the vehicle before
starting to drive.Locking

Press upper part1 of central locking
button (
page 89).
If all the doors are closed, the vehicle
locks.
Unlocking

Press lower part2 of central locking
button (
page 89).
The vehicle unlocks, if the vehicle was
not previously centrally locked with the
remote control.
iYou can open a locked door from the
inside. Open door only when conditions
are safe to do so.
If you have locked the vehicle with the
remote control, the central locking
switch does not work.
Warning!
G
When leaving the vehicle, always remove the
key from the steering lock and lock the vehi-
cle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehi-
cle. Unsupervised use of vehicle equipment
may cause an accident and/or serious per-
sonal injury.

105 Controls in detail
Lighting
Locator lighting
During darkness, the following lamps will
come on when the vehicle is unlocked by
remote control:

Parking lamps


Tail lamps


License plate lamps


Front fog lamps
The combination switch must be set to
position
U
(page 102).
The locator lighting switches off when the
driver’s door is opened. It switches off au-
tomatically after a period of approximately
40 seconds.
Fog lamps
The switch is located on the upper center
console.
1Front fog lamps
2Indicator lamp
3Front fog lamps and rear fog lampSwitching on front fog lamps

Check that the low beam headlamps
are switched on.

Press upper part1 of switch.
The green indicator lamp
‡
in the
instrument cluster lights up.
Switching on front fog lamps and rear
fog lamp

Check that the low beam headlamps
are switched on.

Press lower part3 of switch.
The green indicator lamp
‡
in the
instrument cluster lights up in addition
to the yellow indicator lamp2 in the
switch.
Switching off front fog lamps and rear
fog lamp

Press lower part3 of switch.
The green indicator lamp
‡
in the
instrument cluster and the yellow indi-
cator lamp2 in the switch go out.
iThe fog lamps can be switched on with
combination switch in position
õ

or U. Consult your state Motor Regula-
tions regarding allowable lamp opera-
tion.

160 Controls in detailUseful featuresThe Tele Aid system
(Telematic Alarm Identification on
Demand)
The Tele Aid system consists of three
types of response:

automatic and manual emergency


roadside assistance and


information.
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted using the volume control on
the MCS unit.

To activate, press the SOS button, the
Roadside Assistance button
•
or
the Information button
¡
, depend-
ing on the type of response required.Shortly after the completion of your ac-
quaintance call, you will receive a user ID
and password via first call mail. By visiting
www.mbusa.com and selecting “Tele Aid”
( U S A o n l y ) , y o u w i l l h a v e a c c e s s t o a c c o u n t
information, remote door unlock, profile
and more.System self-check
Initially, after turning the key in the steer-
ing lock to position2, malfunctions are de-
tected and indicated (the indicator lamps
in the SOS button, the Roadside Assis-
tance button
•
and the Information
button
¡
stay on longer than
10 seconds or do not come on). The mes-
sage
Tele Aid
–Visit workshop!
ap-
pears for approx. 10 seconds in the MCS
display.
iThe SOS button, the Roadside Assis-
tance button
•
and the Information
button
¡
are located in the over-
head control panel.
!The Tele Aid system utilizes the cellu-
lar network for communication and
the GPS (Global Positioning System)
satellites for vehicle location. If either
of these signals are unavailable, the
Tele Aid system may not function and
if this occurs, assistance must be sum-
moned by other means.

164 Controls in detailUseful featuresWhen the connection is established, the
message
ROADSIDE ASSISTANCE –
CALL CONNECTED
appears in the MCS dis-
play. The Tele Aid system will transmit data
generating the vehicle identification num-
ber, model, color and location (subject to
availability of cellular and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established the audio
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the MCS display.

Describe the nature of the need for as-
sistance.The Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and / or towing,
charges may apply. Refer to the Roadside
Assistance manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable,


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iWhile the call is connected you can
change to navigation menu by pressing
NAVI button on the MCS unit.
iThe indicator lamp in the Roadside As-
sistance button
•
remains illumi-
nated in red for approx. 10 seconds
during the system self-check after turn-
ing the key in the steering lock to
position2 (together with the SOS but-
ton and the Information button
¡
).
See system self-check (
page 160)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately 10 seconds.

167 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and no
other key is available:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull
outside handle of the liftgate for mini-
mum of 20 seconds until the SOS but-
ton is flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the MCS
display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mer-
cedes-Benz Customer Assistance at
1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative, except
Roadside Assistance and Information
calls, which can also be terminated by
using the END button on the MCS unit.
iWhen a Tele Aid call has been initiated,
the MCS system audio is muted and
the selected mode (radio, tape or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
gaged) will continue to run. A pop-up
window will appear in the MCS display
to indicate that a Tele Aid call is in
progress.

168 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s Tele
Aid system. Once the vehicle is locat-
ed, the Response Center will contact
the local law enforcement and you. The
vehicle’s location will only be provided
to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
objects.
1Hand-held remote control trans-
mitter
2, 3, 4Signal transmitter key
5Indicator lamp
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the MCS
display to indicate receipt of the door
unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the outside liftgate handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pressing the outside
liftgate handle again.

169 Controls in detail
Useful features
Programming or reprogramming the in-
tegrated remote control
Turn key in the steering lock to
position1 or2.

Hold the end of the hand-held transmit-
ter of the device you wish to train
approximately 2 to 5 inches (5 cm to
12 cm) away from the surface of the in-
tegrated remote control located on the
inside rear view mirror, keeping the in-
dicator lamp in view.

Using both hands, simultaneously push
the hand-held transmitter button and
the desired integrated remote control
button. Do not release the buttons until
completing next step.

The indicator lamp on the integrated
remote control will flash, first slowly
and then rapidly. The rapid flashing
lamp indicates successful program-
ming of the new frequency signal.
Warning!
G
When programming a garage door opener,
the door moves up or down.
When programming or operating the remote
control make sure there is no possibility of
anyone being injured by the moving door.iCertain types of garage door openers
are incompatible with the integrated
opener. If you should experience diffi-
culties with programming the transmit-
ter, contact your authorized
Mercedes-Benz Center, or call
Mercedes-Benz Customer Assistance
Center (in the USA only) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at
1-800-387-0100.
iFor operation in the USA only: This de-
vice complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.