2003 MERCEDES-BENZ ML350 Service

15 Introduction
Where to find it
Where to find it
This Operator’s Manual is designed to pro-
vide comprehensive support information
for you, the vehicle operator. Each section
has its own reference color so you can find
information quickly.At a glance
Here you will find an overview of all the
controls that can be operated from the
driver’s seat.Getting started
Here you will find all the information you
need for your first drive. You should read
this section first if this is your first
Mercedes-Benz vehicle or if you are rent-
ing or borrowing this vehicle.Safety and Security
Here you will find descriptions of the safety
features of your vehicle.
Controls in detail
Here you will find detailed information
about the equipment installed on your ve-
hicle. This section expands on the “Getting
started” section and also describes techni-
cal innovations. If you are already familiar
with the basic functions of your vehicle,
this section will be of particular interest to
you.Operation
Here you will find all the information you
need for the proper operation of your vehi-
cle.Practical hints
This section provides fast assistance for
dealing with problems you may encounter.
Technical data
All important technical data for your vehi-
cle can be found in this section.Indexes
The glossary provides explanations of the
most important technical terms.
The table of contents and the index are de-
signed to help you find information quickly
and easily.
The following publications are part of your
vehicle documentation:

this Operator’s Manual


the Service Booklet
Separate operating instructions will be
provided as required depending on the
equipment options installed in your vehi-
cle.

25 At a glance
Instrument cluster
Item
Page
1
Gauge for
Coolant tempera-
ture
111
Outside tempera-
ture
112
Fuel with fuel re-
serve warning lamp
233
2
Knob for
Activating instru-
ment cluster
110
Adjusting intensity
of instrument lamps
110
Main odometer
111
Trip odometer read-
out/reset
112
Flexible Service
System (FSS)
215
Item
Page
3
Left indicator lamps
with:¿
Brake Assist Sys-
tem (BAS)/Elec-
tronic Stability
Program (ESP) mal-
function warning
lamp
225
{
Electronic Traction
System (4-ETS) mal-
function indicator
lamp
226
-
Antilock Brake Sys-
tem (ABS) malfunc-
tion indicator lamp
225
2
Brake pad wear in-
dicator lamp
234
:
Low engine oil level
warning lamp
229
Item
Page
/
Low engine coolant
level warning lamp
230
ê
Low range indicator
lamp
226
?
Engine malfunction
indicator lamp
232
4
Speedometer with:v
4-ETS (Electronic
Traction Sys-
tem)/Electronic
Stability Program
(ESP) warning lamp
224
Trip/main odome-
ter
111
Flexible Service
System (FSS)
215
Engine oil level indi-
cator
204

72 Safety and SecurityDriving and safety systemsBraking
At the instant one of the wheels is about to
lock up, a slight pulsation can be felt in the
brake pedal, indicating that the ABS is in
the regulating mode. 
Keep firm and steady pressure on the
brake pedal while experiencing the pul-
sation.
Emergency brake maneuver

Keep continuous full pressure on the
brake pedal.LOW RANGE– ABS
During off-road driving a special low range
system for the antilock brake system (ABS)
is operational with transmission in LOW
RANGE mode (
page 118).
When applying the service brakes at
speeds below approximately
18 mph (30 km / h), the front wheels are
locked cyclically to shorten the braking
distance (dig in effect). This affects steer-
ing the vehicle.
More information can be found in the
“Practical hints” section (
page 225).
iWith the ABS malfunctioning, the BAS,
EBP ESP and 4-ETS are also switched
off.
Normal driving and braking functions
are still available.
Warning!
G
The ABS cannot prevent the natural laws of
physics from acting on the vehicle, nor can
it increase braking or steering efficiency be-
yond that afforded by the condition of the
vehicle brakes and tires or the traction af-
forded. The ABS cannot prevent accidents,
including those resulting from excessive
speed in turns, following another vehicle too
closely, or aquaplaning. Only a safe, atten-
tive, and skillful driver can prevent acci-
dents. The capabilities of an ABS equipped
vehicle must never be exploited in a reck-
less or dangerous manner which could jeop-
ardize the user’s safety or the safety of
others.

78 Safety and SecurityAnti-theft systems
Anti-theft systemsImmobilizer
The immobilizer prevents unauthorized
persons from starting your vehicle.
Activating
Removing the key from the steering lock
activates the immobilizer.
Deactivating
Switch on the ignition by turning the key in
the steering lock to position2.
Anti-theft alarm
Once the alarm system has been armed, a
visual and audible alarm is triggered when
someone:

opens a door


opens the liftgate


opens the hood
The alarm will stay on even if the activating
element (a door, for example) is immedi-
ately closed.
The alarm system will also be triggered
when


someone attempts to raise the vehicle


unlocking and opening the driver’s
door with the mechanical key Arming the alarm system
The alarm system is armed after locking
the vehicle with the remote control. The
turn signal lamps blink three times to indi-
cate that the alarm system is activated. A
red lamp in the center console will blink af-
ter approximately 10 seconds when the
alarm system is completely armed
(
page 27).
iIn case the engine cannot be started
(vehicle’s battery is in order), the sys-
tem is not operational. Contact an au-
thorized Mercedes-Benz Light Truck
Center or call 1-800-FOR-MERCedes
(in the USA), or 1-800-387-0100 (in
Canada).
iIf the alarm stays on for more than
20 seconds, an emergency call is initi-
ated automatically by the Tele Aid sys-
tem (
page 159) provided Tele Aid
service was subscribed to and properly
activated.

79 Safety and Security
Anti-theft systems
Disarming the alarm system
The alarm system is disarmed when you
unlock your vehicle with the remote con-
trol. The turn signal lamps blink once to in-
dicate that the alarm system is
deactivated.
Canceling the alarm
To cancel the alarm:
Switch on the ignition by turning the
key in the steering lock to position2.
or

Press the
Œ
or
‹
button on the
remote control.
The alarm is cancelled.Tow-away alarm, glass breakage
sensor
The tow-away alarm and the glass break-
age sensor are part of the anti-theft alarm
system.
Once the tow-away alarm is armed, a visual
and audible alarm will be triggered when
someone:

attempts to raise the vehicle


breaks a window and reaches into the
passenger compartment
iIf the turn signal lamps do not blink
three times, the tow-away - glass-
breackage sensor is malfunctioning or
one of the following elements may not
be properly closed:

a door


the liftgate


the hood
Close the respective element and lock
the vehicle again.
iThe alarm system will rearm automati-
cally again after approximately 40 sec-
onds if one of the doors or the liftgate
is not opened.
iThe tow-away protection alarm is trig-
gered, for example, if the vehicle is lift-
ed on one side.
If the alarm stays on for more than
20 seconds, an emergency call is initi-
ated automatically by the Tele Aid sys-
tem (
page 159) provided Tele Aid
service was subscribed to and properly
activated.

111 Controls in detail
Instrument cluster
Coolant temperature gauge
Under normal driving conditions, the cool-
ant temperature may rise to 248°F
(120°C). The coolant temperature may
climb to the red marking:

at high outside temperatures


during stop-and-go city traffic


when driving on hilly terrain
The engine should not be operated with
the coolant temperature in the red zone.
Doing so may cause serious engine dam-
age which is not covered by the
Mercedes-Benz Limited Warranty.
Display in the speedometer
Changing display
Press the left knob1 in the instrument
cluster (
page 110).
The display changes between main
odometer and trip odometer.

Press the left knob1 twice.
The next scheduled service is displayed
(page 215).
Warning!
G
Driving when your engine is badly overheat-
ed can cause some fluids which may have
leaked into the engine compartment to
catch fire. You could be seriously burned.
Steam from an overheated engine can cause
serious burns and can occur just by opening
the engine hood. Stay away from the engine
if you see or hear steam coming from it.
Turn off the engine, get out of the vehicle
and do not stand near the vehicle until it
cools down.

162 Controls in detailUseful featuresOnce the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
EMERGENCY CALL –
CONNECTING CALL
appears in the MCS dis-
play. When the connection is established,
the message
EMERGENCY CALL –
CALL CONNECTED
appears in the MCS dis-
play. All information relevant to the emer-
gency, such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification num-
ber and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established the
audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE
ap-
pears in the MCS display. The Response
Center will attempt to determine more pre-
cisely the nature of the accident provided
they can speak to an occupant of the vehi-
cle.The Tele Aid system is available if:


it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response cen-
ter.iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the re-
sponse center.
Warning!
G
If the indicator lamp in the SOS button is il-
luminated continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
EMERGENCY CALL –
Call FAILED appears in the MCS display
for approx. 10 seconds.
Should this occur, assistance must be sum-
moned by other means.

164 Controls in detailUseful featuresWhen the connection is established, the
message
ROADSIDE ASSISTANCE –
CALL CONNECTED
appears in the MCS dis-
play. The Tele Aid system will transmit data
generating the vehicle identification num-
ber, model, color and location (subject to
availability of cellular and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established the audio
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the MCS display.

Describe the nature of the need for as-
sistance.The Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and / or towing,
charges may apply. Refer to the Roadside
Assistance manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable,


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iWhile the call is connected you can
change to navigation menu by pressing
NAVI button on the MCS unit.
iThe indicator lamp in the Roadside As-
sistance button
•
remains illumi-
nated in red for approx. 10 seconds
during the system self-check after turn-
ing the key in the steering lock to
position2 (together with the SOS but-
ton and the Information button
¡
).
See system self-check (
page 160)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately 10 seconds.