2003 MERCEDES-BENZ E320 WAGON service

Our company and staff congratulate you on the purchase of your new Mercedes-Benz.
Your selection of our product is a demonstration of your trust in our company name. Further, it exemplifies your desire
to own an automobile that will be as easy as possible to operate and provide years of service.
Your Mercedes-Benz represents the efforts of many skilled engineers and craftsmen. To help assure your pleasure of
ownership, and for your safety and that of your passengers, we ask you to make a small investment of your time:
•Please read this manual carefully before putting it aside. Then return it to your vehicle where it will be handy for
your reference.
•Please abide by the recommendations contained in this manual. They are designed to acquaint you with the
operation of your Mercedes-Benz.
•Please abide by the warnings and cautions contained in this manual. They are designed to help improve the safety
of the vehicle operator and occupants.
We extend our best wishes for many miles of safe, pleasurable driving.
Mercedes-Benz USA, LLC
A DaimlerChrysler Company

2 Contents
Telephone book .......................... 100
Redialing ..................................... 102
Incoming call .............................. 104
Navigation system .......................... 105
Trip computer ................................. 106
Malfunction message memory .... 108
Individual settings ..........................110
Setting the audio volume ...............113
Flexible service system (FSS) .......114
Engine oil level indicator ...............117
Engine oil consumption .................118
Exterior lamp switch ......................119
Night security Illumination ......... 120
Headlamp cleaning system .......... 121
Combination switch ...................... 122
Rear window wiper / washer ....... 124
Hazard warning flasher switch ... 125
Automatic climate control ............ 126
Display and controls .................. 128
Basic setting ................................ 129
Special settings .......................... 129
Defogging windows .................... 129
Defrosting .................................... 129
Rear window defroster .............. 130Air distribution ...........................130
Air volume ...................................130
Air recirculation ......................... 131
Dust filter ..................................... 131
Activated charcoal filter ............132
Residual engine heat
utilization .....................................132
Front center console compartment
ventilation ....................................133
Rear passenger compartment
adjustable air outlet ...................134
Audio and telephone, operation ..135
Power windows ...............................154
Sliding / pop-up roof ......................157
Interior lighting ..............................159
Entrance lamps, exit lamps
in doors .......................................159
Reading lamps rear
compartment ..............................160
Sun visors ........................................ 161
Illuminated vanity mirrors ........... 161
Interior .............................................162
Armrest, rear bench .......................162Cup holder in rear bench
armrest ....................................... 162
Glove box ......................................... 163
Cup holder and coin holder in
glove box lid ................................ 163
Storage compartment above ashtray
in center console ....................... 164
Storage compartments in center
console ........................................ 164
Cup holder in center console ....... 165
Ashtrays .......................................... 166
Lighter ............................................. 168
Split rear bench seat ..................... 169
Rear-facing bench seat .................. 175
Loading instructions ..................... 177
Cargo tie-down rings ..................... 178
Parcel net in front passenger
footwell ....................................... 179
Cellular telephone ......................... 179
Garage door opener ....................... 180

5 ContentsWindow cleaning / glass
sunroof ......................................... 317
Wiper blades ............................... 317
Light alloy wheels ...................... 318
Instrument cluster ..................... 318
Steering wheel and gear selector
lever .............................................. 318
Cup holder ................................... 318
Seat belts ..................................... 318
Headliner ..................................... 318
Upholstery ................................... 319
Hard plastic trim items ............. 319
Plastic and rubber parts ............ 319
Technical dataSpare parts service ....................... 322
Warranty coverage ........................ 322
Identification labels ...................... 323
Layout of poly-V-belt drive ........... 324
Technical data ................................ 325
Fuels, coolants, lubricants etc. -
capacities ................................... 328
Engine oils ...................................... 330
Engine oil additives ...................... 330
Air conditioner refrigerant .......... 330
Brake fluid ...................................... 330
Premium unleaded gasoline ........ 331
Fuel requirements ........................ 331
Gasoline additives ......................... 332
Coolants .......................................... 332
Consumer information ................. 334
IndexIndex ................................................336

8 Introduction
Operator’s manual
This Operator’s Manual contains a great deal of useful information. We urge you to read it carefully and familiarize
yourself with the vehicle before driving.
For your own safety and longer service life of the vehicle, we urge you to follow the instructions and warnings
contained in this manual. Ignoring them could result in damage to the vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow instructions is not covered by the Mercedes-Benz Limited Warranty.
Your vehicle may have some or all of the equipment described in this manual. Therefore, you may find explanations
for optional equipment not installed in your vehicle. If you have any questions about the operation of any equipment,
your authorized Mercedes-Benz Center will be glad to demonstrate the proper procedures.
Service and warranty information
The Service and Warranty Information Booklet contains detailed information about the warranties covering your
Mercedes-Benz, including:
•New Car Limited Warranty,
•Emission System Warranty,
•Emission Performance Warranty,
•California, Maine, Massachusetts, and Vermont Emission Control System Warranty
(California, Maine, Massachusetts, and Vermont only),
•State Warranty Enforcement Laws (Lemon Laws).

9 IntroductionImportant notice for California retail buyers and lessees of Mercedes-Benz automobiles
Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease
price, if Mercedes-Benz USA, LLC and / or its authorized repair or service facilities fail to fix one ore more substantial
defects or malfunctions in the vehicle that are covered by its express warranty after a reasonable number of repair
attempts. During the period of 18 months from original delivery of the vehicle or the accumulation of 18 000 miles on
the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail
buyer or lessee if one or more of the following occurs: (1) the same substantial defect or malfunction results in a
condition that is likely to cause death or serious bodily injury if the vehicle is driven, that defect or malfunction has
been subject to repair two or more times, and you have directly notified Mercedes-Benz USA, LLC in writing of the
need for its repair, (2) the same substantial defect or malfunction of a less serious nature than category (1) has been
subject to repair four or more times and you have directly notified us in writing of the need for its repair, or (3) the
vehicle is out of service by reason of repair of the same or different substantial defects or malfunctions for a
cumulative total of more than 30 calender days. Written notification should be sent to us, not a dealer, at Mercedes-
Benz USA, LLC, Customer Assistance Center, One Mercedes Drive, Montvale, NJ 07645-0350.
Maintenance
The Service Booklet describes all the necessary maintenance work which should be performed at regular intervals.
Always have the Service Booklet with you when you take the vehicle to your authorized Mercedes-Benz Center for
service. The service advisor will record each service in the booklet for you.

10 Introduction
Roadside Assistance
The Mercedes-Benz Roadside Assistance Program provides factory trained technical help in the event of a breakdown.
Calls to the toll-free Roadside Assistance number:
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz Customer Assistance Representatives 24 hours a day, 365 days a year.
For additional information refer to the Mercedes-Benz Roadside Assistance Program brochure in your glove box.
Change of address or ownership
If you change your address, be sure to send in the “Change of Address Notice” found in the Service and Warranty
Information Booklet, or simply call the Mercedes-Benz Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes, or Customer Service (in Canada) at 1-800-387-0100. It is in your own interest that we can
contact you should the need arise.
If you sell your Mercedes, please leave all literature with the vehicle to make it available to the next operator.
If you bought this vehicle used, be sure to send in the “Notice of Purchase of Used Car” found in the Service and
Warranty Information Booklet, or call the Mercedes-Benz Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes, or Customer Service (in Canada) at 1-800-387-0100.

11 IntroductionOperating your vehicle outside the USA or Canada
If you plan to operate your vehicle in foreign countries, please be aware that:
•Service facilities or replacement parts may not be readily available,
•unleaded gasoline for vehicles with catalytic converters may not be available; the use of leaded fuels will damage
the catalysts,
•gasoline may have a considerably lower octane rating, and improper fuel can cause engine damage.
Certain Mercedes-Benz models are available for delivery in Europe under our European Delivery Program. For details,
consult your authorized Mercedes-Benz Center or write to:
In the USA: In Canada:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350Mercedes-Benz Canada, Inc.
European Delivery Department
849 Eglinton Avenue East
Toronto, Ontario M4G 2L5

12 Introduction
We continuously strive to improve our product, and ask for your understanding that we reserve the right to make
changes in design and equipment. Therefore, information, illustrations and descriptions in this Operator’s Manual
might differ from your vehicle.
Optional equipment is also described in this manual, including operating instructions wherever necessary. Since they
are special-order items, the descriptions and illustrations herein may vary slightly from the actual equipment of your
vehicle.
If there are any equipment details that are not shown or described in this Operator’s Manual, your authorized
Mercedes-Benz Center will be glad to inform you of correct care and operating procedures.
The Operator’s Manual and Service Booklet are important documents and should be kept with the vehicle.