2003 MERCEDES-BENZ E320 WAGON lock

188 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Te l e A i d (optional for Canada)
Important!
The initial activation of the Tele Aid system may only be
performed by completing the subscriber agreement and
placing an acquaintance call using the SOS button.
Failure to complete either of these steps will result in a
system that is not activated. If the system is not
activated the indicator lamp in the SOS button stays on
after turning electronic key in steering lock to position 2
and the message “TELE AID – NOT ACTIVATED” will be
shown in the multifunction display for approx.
10 seconds.
If you have any questions regarding activation, please
call the Response Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
(Te l ematic Alarm Identification on Demand)
The Tele Aid system consists of three types of response;
automatic and manual emergency, roadside assistance
and information.The Tele Aid system is operational providing that the
vehicle’s battery is charged, properly connected, not
damaged and cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can be adjusted
when using the volume control on the multifunction
steering wheel, for raising press buttonæ and for
lowering press buttonç.
To activate, press the SOS button, the Roadside
Assistance button• or the Information button¡,
depending on the type of response required.
Shortly after the completion of your Acquaintance Call,
you will receive a user ID and password via first call
mail. By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access to account
information, remote door unlock, profile and more.
Important!
Tele Aid utilizes the cellular network for
communication and the GPS (Global Positioning
System) satellites for vehicle location. If either of these
signals are unavailable, the Tele Aid system may not
function and if this occurs, assistance must be
summoned by other means.

189 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index System self-check
Initially, after turning the electronic key in steering lock
to position 2, malfunctions are detected and indicated
(the indicator lamps in the SOS button, the Roadside
Assistance button• and the Information
button¡ stay on longer than 10 seconds or do not
come on). The message “TELE AID – VISIT
WORKSHOP” appears for approx. 10 seconds in the
multifunction display. Emergency calls
An emergency call is initiated automatically:
•following an accident in which the Emergency
Tensioning Devices (ETDs) or airbags deploy,
•if the antitheft alarm or the tow away alarm stays on
for more than 20 seconds, see pages 39 and 41.
An emergency call can also be initiated manually by
opening the cover next to the inside rear view mirror
labeled SOS, then briefly pressing the button located
under the cover. See below for instructions on initiating
an emergency call manually.
Once the emergency call is in progress, the indicator
lamp in the SOS button will begin to flash. The message
“EMERGENCY CALL – CONNECTING CALL” appears in
the multifunction display. When the connection is
established, the message “EMERGENCY CALL – CALL
CONNECTED” appears in the multifunction display. All
information relevant to the emergency, such as the
location of the vehicle (determined by the GPS satellite
location system), vehicle model, identification number
and color are generated.
A voice connection between the Response Center and
the occupants of the vehicle will be established
automatically soon after the emergency call has been
Wa r n i n g !
If the indicator lamps in the SOS button, in the
Roadside Assistance button and/or in the
Information button do not come on during the
system self-check or if any of these indicators
remain illuminated constantly in red and/or the
message "TELE AID - VISIT WORKSHOP!" is
displayed in the multifunction display after the
system self-check, a malfunction in the system has
been detected.If a malfunction is indicated as outlined above, the
system may not operate as expected. Have the
system checked at the nearest Mercedes-Benz
Center as soon as possible.

192 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button •
Located below the center armrest cover is the Roadside
Assistance button•. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center. For services such as labor and/or towing charges may
apply. Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•Sign and Drive services: Services such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button• remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in steering lock to position 2 (together
with the SOS button and the Information button¡).
See system self-check on page 189 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.

193 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index If the indicator lamp in the Roadside Assistance
button• is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.
Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Customer Assistance Center. The button will flash
while the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).A voice connection between the Customer Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava i l ab le to yo u .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approximately
10 seconds during the system self-check after turning
electronic key in steering lock to position 2 (together
with the SOS button and the Roadside Assistance
button•).
See system self-check on page 189 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.

196 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and no other key is available,
contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and pull tailgate recessed
handle for minimum of 20 seconds until the SOS button
is flashing. The message “EMERGENCY CALL -CALL
CONNECTED” appears in the multifunction display.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.Notes:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the multifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the tailgate recessed handle was pulled for more than
20 seconds before door unlock authorization was
received by the Response Center, you must wait
15 minutes before pulling the tailgate recessed handle
again.

200 Steering lock
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Steering lock
0The electronic key can be withdrawn in this position
only. The steering is locked when the electronic key
is removed from the steering lock. If necessary,
move steering wheel slightly to allow the locking
mechanism to engage. The electronic key can only
be removed with the selector lever in position “P”.
After removing the electronic key or with the
electronic key in steering lock position 0, the
selector lever is locked in position “P”.1Steering is unlocked. (If necessary, move steering
wheel slightly to allow the electronic key to be
turned clockwise to position 1.)
Most electrical consumers can be operated. For
detailed information see respective subjects.
Gear selector lever is unlocked.
To move the selector lever out of position “P”, firmly
depress the service brake pedal.
2Driving position.
3Starting position.
See page 202 for instructions on starting and
stopping the engine.
P82.00-2073-26
Wa r n i n g !
When leaving the vehicle always remove the
electronic key from the steering lock, and lock the
vehicle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Unsupervised use of vehicle equipment may cause
an accident and/or serious personal injury.

201 Steering lock
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Important!
If the electronic key is left in the steering lock position 0
for an extended period of time, it can no longer be
turned in the lock. In this case, remove electronic key
from steering lock and reinsert.
Caution!
To prevent accelerated battery discharge and a possible
dead battery, always remove the electronic key from the
steering lock. Do not leave the electronic key in steering
lock position 0.Notes:
A warning sounds when the driver’s door is opened
while the electronic key is in steering lock position 1
or 0.
The steering lock can only be unlocked with the vehicle
battery properly charged and connected. See battery on
page 289 or jump starting on page 291.
With the engine at idle speed, the charging rate of the
alternator (output) is limited.
It is therefore recommended that you turn off
unnecessary electrical consumers while driving in
stop-and-go traffic. This precaution helps to avoid
draining of the battery.
Unnecessary strain on the battery and charging system
may be minimized by turning off the following power
consumers, for example:
Heated seats, rear window defroster. In addition, the
automatic climate air volume control should be set to
the lowest position.

202 Starting and turning off the enging
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Starting and turning off the engine
Before Starting
Ensure that parking brake is engaged and that selector
lever is in position “P” or “N”. Turn electronic key in
steering lock to position 2.
Starting
Do not depress accelerator.
Briefly turn electronic key in steering lock clockwise to
the stop and release. The starter will engage until the
engine is running.
If engine will not run, and the starting procedure stops,
turn electronic key completely to the left and repeat
starting the engine.
After several unsuccessful attempts, have the system
checked at the nearest authorized Mercedes-Benz
Center.Important!
Due to the installed starter non-repeat feature, the
electronic key must be turned completely to the left
before attempting to start the engine again.
In areas where temperatures frequently drop below
-4
°F(–20
°C) we recommend that an engine block heater
be installed. Your authorized Mercedes-Benz Center will
advise you on this subject, see page 221.
Turning off
Turn the electronic key in the steering lock to position 0
to stop the engine.
The electronic key can only be removed with the
selector lever in position “P”.